Catlin Osborne | Page 13

We came to the dealership because of a Sales event. They were helpful in getting the SUV we wanted. They explained the different options they had for us. The sales person wanted to give us a good deal. They were helpful in getting the SUV we wanted. They explained the different options they had for us. The sales person wanted to give us a good deal. More

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Easy Process The whole process was fast and easy. Everyone was very friendly and helpful. No one was pushy and they answered all our questions. Would gladly recomm The whole process was fast and easy. Everyone was very friendly and helpful. No one was pushy and they answered all our questions. Would gladly recommend them to others. More

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Stinger Tale Good overall experience with a very good sales associate who answered all my questions and helped firm up my choices. Not pushy and good sense of humo Good overall experience with a very good sales associate who answered all my questions and helped firm up my choices. Not pushy and good sense of humor about the whole experience. A little irked by the finance/warranty guy who seemed intent on scaring me out of driving my new vehicle with tales of fragile undercarriage and wheels! Not appreciated and actually drove me away from the coverages he was pushing. More

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Above and Beyond Caitlin was able to work through an issue with the lack of a Sirius XM radio in our 2020 Sportage. Apparently, this is no longer a standard option on Caitlin was able to work through an issue with the lack of a Sirius XM radio in our 2020 Sportage. Apparently, this is no longer a standard option on most of the 2020 packages and unfortunately none of us had noticed that until we'd already completed the sale. This was quite an issue for my wife whose only required feature in the new vehicle was the integrated Sirius XM radio that was previously standard across all KIA models. Caitlin assured us that Martin would make the situation right by us and though it took her a couple of days and quite a bit of effort she was able to put us into a 2019 Sorrento that had everything we needed. We will definitely be happy to work with Caitlin & Martin again when we redo our lease in 3 years. More

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New car The sales person was friendly and very help. They were able to work with me to get the new car I was looking for. Thank you The sales person was friendly and very help. They were able to work with me to get the new car I was looking for. Thank you More

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