Cedric Atkinson

About a year ago, I bought a Lexus RCF from Jacob’s Mitsubishi. Recently, I encountered an issue with the door panel ambient light not working and one of the puddle lights on the door being broken. Sin Mitsubishi. Recently, I encountered an issue with the door panel ambient light not working and one of the puddle lights on the door being broken. Since my car is a Lexus, I thought it would be best to take it to Lexus, as they are essentially side-by-side. I took the car to Lexus for repairs. They submitted the request for repair to my warranty company, which denied the claim but suggested I take the car to Jacob’s Mitsubishi because they wanted to do the work and that’s where I purchased the car. I made an appointment and brought the car in. They resubmitted the claim, which was again denied, but they found the only problem was that one of the connectors had separated. They plugged it in and charged me $178. I find this to be ridiculous, especially since I purchased a $50,000 car from them. On the other hand, Lexus not only provided me with a loaner car during the repair time but also installed two brand new puddle lights on the door without charging me a penny. Needless to say, I think you can guess where I’ll be taking my future business. More

by 4xyankee Verified Customer Verified Customer

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Got an email about needed service. Called the day before. Told me they didn't have the part. This has been going on for months. Also, the online start/stop of the car hasn't worked all Called the day before. Told me they didn't have the part. This has been going on for months. Also, the online start/stop of the car hasn't worked all year. They did fix that but then the sub was cancelled. So far not to happy with Mitsubishi down here. This is my 5th Mitsubishi and I'm actually considering trading it in. No more Mitsubishis for us. I should have known when we walked into the showroom and it seems you only want to deal with rich people with all those expensive cars in the showroom and no Mitsubishis. We should have walked out immediately. More

by phil.pantano Verified Customer Verified Customer

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I would never buy another vehicle from this place ever again. The "service after the sale" is horrific. The communication is the worst. I was ultimately dealing with Harmony and was promised a charger to again. The "service after the sale" is horrific. The communication is the worst. I was ultimately dealing with Harmony and was promised a charger to go with my hybrid purchase. It's been a mouth now and I can't even get a return phone call. I had stopped in several times and was told it was ordered and still hasn't come in. I called again and was promised a phone call again when Harmony came in the next morning. She has not returned one single phone call of mine since my purchase. And she also promised me she's get me a lower insurance rate through her friend who is a broker. Several inquiries about that has gone unresolved as well. Never heard from this friend either. And just a side note, the service people can not follow simple instructions. Wouldn't get but a vehicle from this place or get it services there either. Worst experience ever. More

by Daroox Verified Customer Verified Customer

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Cedric and the team at Jacobs made it so easy to just trade in my car and pick up my new one. I was not in the same city, and I was just able to show up and get into my truck. I will be back to this deal trade in my car and pick up my new one. I was not in the same city, and I was just able to show up and get into my truck. I will be back to this dealership for a future car purchase. More

by 540wagon Verified Customer Verified Customer

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