Cedric Salas

Holm Automotive Center Inc responded

Our sincerest apologies for any confusion regarding your transaction. We understand your frustration regarding the timeline of your vehicle delivery. We are looking into the sequence of events to fully understand what occurred. Please reach out to Cedric Salas if you have any additional concerns we can address while we reviewing the account. Thanks for shopping with us and we hope to see you back for your complimentary maintenance. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your positive feedback! We're pleased to hear that the vehicle you wanted to see was ready for you and that the transaction went smoothly. We strive to make the car-buying process as efficient and hassle-free as possible. Chuck Loader, Michelle Holt, William Wobbeking, and Cedric Salas, along with our entire team, are dedicated to providing a seamless experience. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback, and congratulations on your Buick Envision Avenir purchase! We apologize for the incorrect vehicle selection in the survey; we'll address that issue. We're delighted to hear that Carter listened carefully to your preferences and guided you towards the right models and options. We understand the importance of respecting your needs and providing a tailored car-buying experience. It's also great to know that your finance experience with Cedric Salas went well. We appreciate your feedback regarding the sales price transparency and purchase time. We are always looking for ways to improve those areas, and will take your feedback into consideration. Carter's attentive service reflects our commitment to Customer Care and ensuring we provide Value to our customers by meeting their specific needs. We hope you enjoy your new Buick Envision Avenir! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your excellent feedback! We're thrilled to hear that Noe was easy to work with, friendly, and courteous, and that our team went out of their way to make the deal happen. We understand that purchasing a vehicle is a significant decision, and we strive to make the process as smooth and enjoyable as possible. 1 We are also glad that Cedric Salas was able to provide you with a positive finance experience. Noe's dedication to providing friendly service and going the extra mile, along with the entire team's effort to make the deal happen, reflects our commitment to Customer Care and our determination to Excel in all we do Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your positive feedback! We're thrilled to hear you had a great experience with our team. It's wonderful that you've built relationships with our staff over the years. We strive to create a welcoming and trustworthy environment for all our customers, and it sounds like our team delivered on that promise. We appreciate your feedback on the sales process, and we'll continue to work on improving transparency and efficiency. It's great to know that Chris Eckert, Ross Taplin, Carson Sherbert, William Wobbeking, Noe Grullon, Cedric Salas, and AJ Abernathy all contributed to your positive experience. Building strong relationships with our customers and providing a positive atmosphere is a reflection of our core value of Concern for Others. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your kind words! We're delighted to hear that our team was helpful and made your vehicle search and purchasing process smooth and pressure-free. We understand that buying a vehicle is a significant decision, and we strive to create a comfortable and supportive environment for our customers. We are glad that we could provide you with a positive experience. Making the process smooth and comfortable is a reflection of our commitment to Customer Care and building Trustworthy relationships. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's fantastic! Thank you for sharing your positive experience. We're delighted to hear that Michelle listened to your needs and found you the perfect vehicle. We understand the importance of finding a vehicle that meets all your requirements, and we're thrilled that Michelle was able to deliver. We are also glad that William Wobbeking and Cedric Salas contributed to a smooth purchase and finance experience. Michelle's attentiveness and dedication to finding you the right vehicle reflects our commitment to Customer Care and our goal to provide Value to our customers. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your fantastic feedback! We're thrilled to hear that Carter provided you with such a positive and helpful experience. We're especially glad he took the time to answer all your questions and ensure you were comfortable and knowledgeable about your vehicle. We believe in building trust and providing a pressure-free environment for our customers. Carter's dedication to customer care exemplifies our core values. We appreciate you taking the time to share your experience and are delighted that you would do business with us again. Sincerely, the Holm Automotive Team of Abilene.