Cedric Salas | Page 3

Holm Automotive Center Inc responded

Thank you for sharing your positive experience with us! We're delighted to hear that William, Noe, and Cedric provided an easy and clear process for your used car purchase. We truly believe in being Trustworthy and ensuring a smooth journey for all our clients, and it sounds like they exemplified that commitment. We appreciate your recommendation! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear that Caysen was a very nice and calm salesperson, and that you enjoyed dealing with him! His professionalism and generosity in giving Chris credit for the sale truly exemplify our commitment to teamwork and concern for others. That kind of integrity is what builds strong relationships and trust. Thank you so very much for sharing your positive experience! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear that Carter was great to work with and that he was very helpful and friendly! It's especially wonderful to know that even on a busy day, he took great care of you. Carter's dedication to customer care truly shines through, demonstrating our commitment to serving clients even during peak times. We also appreciate Cedric Salas's involvement in your experience. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're so pleased to hear that everyone was very nice and worked well with you during your visit! It's fantastic that you felt comfortable and that our team offered refreshments, reflecting our genuine concern for others and dedication to customer care. We appreciate your kind words about Chris, Carter, William, Noe, and Cedric! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

That's great to hear that your purchase process was efficient and not overly time-consuming! We strive to create an inviting environment with a friendly staff, and we're glad you experienced that. Our team, including William, Cedric, and Katharin, aims to provide a smooth and pleasant car buying experience, reflecting our commitment to Value and Customer Care. Thank you for your feedback! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your wonderful repeat business and excellent feedback! We are thrilled to hear that you were super pleased with your experience at Holm once again and that we met your expectations and needs in purchasing your Denali 2500. We truly value your continued trust in us. Michelle Holt, William Wobbeking, and Cedric Salas, along with our entire team, are dedicated to providing exceptional service and ensuring your satisfaction with every purchase. Your loyalty reflects our commitment to Customer Care and building long-lasting, Trustworthy relationships. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback, Lynette! We are so happy to hear that you found our team to be wonderful and that you love Holm Automotive! We truly appreciate your intention to come back over and over. Frank Duran and Cedric Salas, along with our entire team, are dedicated to providing a positive and enjoyable car-buying experience. Your loyalty means the world to us, and we look forward to welcoming you back in the future! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Our sincerest apologies for any confusion regarding your transaction. We understand your frustration regarding the timeline of your vehicle delivery. We are looking into the sequence of events to fully understand what occurred. Please reach out to Cedric Salas if you have any additional concerns we can address while we reviewing the account. Thanks for shopping with us and we hope to see you back for your complimentary maintenance. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your positive feedback! We're pleased to hear that the vehicle you wanted to see was ready for you and that the transaction went smoothly. We strive to make the car-buying process as efficient and hassle-free as possible. Chuck Loader, Michelle Holt, William Wobbeking, and Cedric Salas, along with our entire team, are dedicated to providing a seamless experience. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback, and congratulations on your Buick Envision Avenir purchase! We apologize for the incorrect vehicle selection in the survey; we'll address that issue. We're delighted to hear that Carter listened carefully to your preferences and guided you towards the right models and options. We understand the importance of respecting your needs and providing a tailored car-buying experience. It's also great to know that your finance experience with Cedric Salas went well. We appreciate your feedback regarding the sales price transparency and purchase time. We are always looking for ways to improve those areas, and will take your feedback into consideration. Carter's attentive service reflects our commitment to Customer Care and ensuring we provide Value to our customers by meeting their specific needs. We hope you enjoy your new Buick Envision Avenir! Sincerely, the Holm Automotive Team of Abilene.