Celine Zollinger | Page 3

The service was fine, but the process of making the appt. was not. I had difficulty confirming appt. and the AI assistant was USELESS. I wasted almost an hour to make appt. and confirm it. Service was for was not. I had difficulty confirming appt. and the AI assistant was USELESS. I wasted almost an hour to make appt. and confirm it. Service was for tire rotation, but they also did oil change and additional service. However, I keep getting emails, texts, and messages when I turn on the car that I need an oil change. Please correct your records. I am feeling harassed with all your service reminders. Also, my car inspection is due in August, but I received multiple emails & texts to set up an appt. already in early May. It is much too soon to make an appt. Stop with all the excess texts and service reminders. More

by HWMLCONTACT Verified Customer Verified Customer

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Need to improve there costumers service policy ,Need 4 hours for a battery charger ,Not acceptable hours for a battery charger ,Not acceptable More

by reyad_ly Verified Customer Verified Customer

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This is my first time experience, All was good, they were in rush they had to explain what they did. in rush they had to explain what they did. More

by MNSS786 Verified Customer Verified Customer

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They had Great service, as well as great people! They really treated me and my car with care. Even when there was an issue they were with me the whole way. They were awesome! They really treated me and my car with care. Even when there was an issue they were with me the whole way. They were awesome! More

by Leoliddie2 Verified Customer Verified Customer

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Excellent all the time! Always happy with Toyota in Valley Stream! The best by far Always happy with Toyota in Valley Stream! The best by far More

by gsnookypie Verified Customer Verified Customer

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Loved that my appointment was really on time and also completed early for the first time as in the past completed early for the first time as in the past More

by elainenez Verified Customer Verified Customer

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Celine is very courteous and professional. She assisted me through whole process of checking in and completion while I waited for my vehicle. Thank you Celine. Great job! She assisted me through whole process of checking in and completion while I waited for my vehicle. Thank you Celine. Great job! More

by Danny.lung Verified Customer Verified Customer

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Last Saturday, March 8, 2025, I brought my 2024 Grand Highlander in for its annual safety/emission inspection at Advantage Toyota Service Center, located at 400 W Sunrise Highway, Valley Stream, NY 11581 Highlander in for its annual safety/emission inspection at Advantage Toyota Service Center, located at 400 W Sunrise Highway, Valley Stream, NY 11581, for the first time. From the moment I arrived, the service manager/advisor, Mr. Andy Zollinger (Andy), greeted me warmly and promptly attended to my needs. His attention to detail and commitment to customer satisfaction were evident from the start. The atmosphere was professional and exuded expertise. Additionally, I asked Andy to check for a potential factory defect with the front lower bumper strip, and he followed up with an answer before leaving. Overall, I had a very positive experience with Andy, and I look forward to continuing to entrust my car’s maintenance needs to his capable hands for the next 20,000 miles of service and beyond. Keep up the outstanding work! Sincerely, J DeCosta More

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Excellent service and staff. Only issue was the spelling of my name and work email address. This was corrected and resolved in a timely manner while I waited for my car. Celine Only issue was the spelling of my name and work email address. This was corrected and resolved in a timely manner while I waited for my car. Celine Zollinger is fantastic! She provided the professional service from the start of visit and to the end. I’m very pleased with your dealership. Thank you! More

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My experience with the service department met all stereotypes. Promising and not delivering, not letting me know car won’t be ready for another day to reset a radio and also telling me they will get stereotypes. Promising and not delivering, not letting me know car won’t be ready for another day to reset a radio and also telling me they will get back to me on question in 2 weeks and never getting back until I came in for service 3 months later. Glad I am done with complimentary service but they won’t see me again. Oh and I just bought another come but from Hyundai More

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