Celine Zollinger | Page 6

The coffe machine is not available. This is what I always look forward when visiting toyota This is what I always look forward when visiting toyota More

by VANKEN_19 Verified Customer Verified Customer

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not a huge deal- tech did not reset service reminder nor reset tpms after tire rotation. Otherwise- Celine is excellent and efficient. reset tpms after tire rotation. Otherwise- Celine is excellent and efficient. More

by kentesch Verified Customer Verified Customer

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From beginning to end, a respectful and polite well-oiled machine emphasizing a human touch. machine emphasizing a human touch. More

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2 years of free oil changes, they didn't charge me very good thank you good thank you More

by yic8958 Verified Customer Verified Customer

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Excellent service! Celine was very respectful and accommodating, and the lounge area ambience was warm and relaxing. Celine was very respectful and accommodating, and the lounge area ambience was warm and relaxing. More

by juls.sison21 Verified Customer Verified Customer

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Fast & efficient, in and out. Complimentary cappuccino hot and creamy. Scheduling was prompt, receiving staff always pleasant Complimentary cappuccino hot and creamy. Scheduling was prompt, receiving staff always pleasant More

by randyvargas.cog116 Verified Customer Verified Customer

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Excellent- well organized- good teamwork- very efficient- timely work- very polite- caring - thorough - responsive- helpful timely work- very polite- caring - thorough - responsive- helpful More

by pamangan Verified Customer Verified Customer

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Always courteous and professional which takes away the anxiety and angst while being at the service department. Smiles and friendly atmosphere goes a long way. anxiety and angst while being at the service department. Smiles and friendly atmosphere goes a long way. More

by SAMERICH56 Verified Customer Verified Customer

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ABSOLUTE WORST SERVICE EXPERIENCE I took my pristine 2024 4runner with less than 3,500 miles for an oil change and a tire rotation. I also inquired about installing factory crossbars that I had purchase 2024 4runner with less than 3,500 miles for an oil change and a tire rotation. I also inquired about installing factory crossbars that I had purchased a while ago. I never installed them fearing that I would scratch the paint removing the roof rail covers. The biggest mistake I made was trusting my service advisor who assured me that I had nothing to worry about. After waiting almost 3 hours, I was finally told my car was ready. By the time I paid my car was left outside with the door open and no one in sight. I almost left after simply glancing at my newly installed crossbars. Luckily, I decided to take a closer look. To my dismay I found a dent nearly the size of a golfball above the driver side passenger window and of course the paint was scratched. I ran back inside the office but my service advisor was on the phone. A manager came outside and told me he's surprised this happened because the technician that worked on my car is "one of his better guys." I'm guessing one of his inferior techs would have also smashed my windows?? After the manager found another dent above the driver window he simply told me that "his dent guy can fix it." Upon further inspection, I have scratches and dents under all 4 roof rail covers. It's almost as though the technician used a crowbar to take off the covers. Complete disregard for my vehicle. I sincerely recommend thinking twice about servicing your car here and if you do, take a look at your car before you pay the invoice. *UPDATE After posting my review I received a call from Service Manager Xavier Ascencio who was very professional and seemed genuinely concerned about my negative experience. He asked me to bring back my vehicle so that a body shop can make the necessary repairs. Although I'm frustrated that my new car has to have dent repair and paint work simply because a Toyota technician lacked minimal consideration while attempting to complete a simple task, Xavier had a loaner car ready for me since the repair will take 1-2 weeks. I will be updating this review again once my 4runner is returned. **UPDATE #2 Repairs were completed by the body shop 9 days after leaving it at the service center. I picked up my vehicle the following day. Credit must be given where credit is due. Of course, I'd rather not have my car dented and scratched in several places by a technician in the first place, but all things considered, management rectified the situation to the best of their ability. The body shop did exactly what they said they would do. Thanks again to Xavier Ascencio for coordinating this effort. Much appreciated. More

by jcalde107 Verified Customer Verified Customer

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The service advisor was professional and polite. The service on my vehicle was quick, and the service team, including the receptionist were great. The service on my vehicle was quick, and the service team, including the receptionist were great. More

by Devoted2aT Verified Customer Verified Customer

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