Margie Bonel

I just wanted to express how helpful and how amazing Margie was at this location. She gave me excellent customer service that you could only dream of having. I had lingering questions and concerns ab Margie was at this location. She gave me excellent customer service that you could only dream of having. I had lingering questions and concerns about my car that she answered and handled gracefully. That uneasy feeling you have at dealerships was abated with Margie. I really felt she valued me as a customer. Its super rare these days to be attended by someone who genuinely cares especially when it comes to concerns about your car. All in all she was the cats meow. More

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The service person who operated the entrance door was very helpful and pleasant, kudos to them very helpful and pleasant, kudos to them More

by susknvybz Verified Customer Verified Customer

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Very happy with the staff and the service my service provider was very helpful with all my questions provider was very helpful with all my questions More

by Rlmjm123 Verified Customer Verified Customer

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Veryprofessional and respectuous staff, good level technic,wait room awsome. Price acceptable, high level of security for your car. Staff pay attention to customerd, customers look satisfied. technic,wait room awsome. Price acceptable, high level of security for your car. Staff pay attention to customerd, customers look satisfied. More

by QALCSTUDENT Verified Customer Verified Customer

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Basil was very patient with us in making a final decision to purchase a new auto. He showed us the models and explained a lot when comparing them. I have sought him as my rep for several autos now and will to purchase a new auto. He showed us the models and explained a lot when comparing them. I have sought him as my rep for several autos now and will continue to do so. Andy is outstanding in Service, always keeps me informed and knows his craft well. Everyone is always so nice at this location. My only comment is that I now have both a 2021 Highlander Hybrid and a 2024 Highlander Hybrid Platinum and the 2021 model is so much easier to use the multimedia console than the 2024. The integrated video camera is also difficult to use and a few days later are unsure as to how. I went online and found a manual for the video camera, which was large, and it is not very clear. I really much prefer the console on the 2021 since it is 100% much more user friendly than the 2024. More

by Jack47k Verified Customer Verified Customer

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Service was a pleasure ,Technicians were friendly and very professional.I look forward to my next visit very professional.I look forward to my next visit More

by DAvidmccredo Verified Customer Verified Customer

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Overall, good experience. The person that was helping me & telling me what was going to be done in the service was nice & informative. Only issue I had was when the service wa The person that was helping me & telling me what was going to be done in the service was nice & informative. Only issue I had was when the service was done, they couldnt find my Key for some reason. Not the biggest issue in the world. Something easy to work on for that to not happen again. More

by RONALDHINDS23 Verified Customer Verified Customer

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This very good service I’m so satisfying excellent service I’m so happy with this service service I’m so happy with this service More

by OSCARMORALES67 Verified Customer Verified Customer

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Both of my service technicians were very Friendly understanding and professional in every regard I was very impressed and glad I went to advantage Toyota .I am looking forward to my next visit and ho understanding and professional in every regard I was very impressed and glad I went to advantage Toyota .I am looking forward to my next visit and hope I have the Same pleasure I had on my first visit More

by DAvidmccredo Verified Customer Verified Customer

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Will not be a return buyer. After 3+ months with the car and I am still not convinced I made the right choice with my purchase. On the day of purchasing when I asked about the m After 3+ months with the car and I am still not convinced I made the right choice with my purchase. On the day of purchasing when I asked about the missing charger cable, Mike Tapolow, said the car did not come with it. So, I basically traded my 2000 Honda Accord with 104K miles (offered $200 as trade in) for the charging cable. Now, I find out the wheel lock key is missing and need to purchase it from another Toyota dealership nearer to me. Small gestures about caring for the customer goes a long way. I didn’t feel the sales team really cared. The Finance Dept. rep was awesome though, she deserves a raise for her professional handling of the financial paperwork. The biggest negative is the difference in advertised price vs actual price of the car because the needed “practice in LI dealership” to add $1995 to the advertised price. Not cool. I still decided to purchase the car as I needed a car for the winter but won’t be a return buyer nor will I be recommending Advantage Toyota. More

by chuckmoy Verified Customer Verified Customer

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