Cesar Ayala

Josh Campbell customer service stinks. Doesn’t follow up with customer and talks belligerent to customers Doesn’t follow up with customer and talks belligerent to customers More

by sonjagiles66 Verified Customer Verified Customer

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Deceptive Out-of-State Buying Experience – Poor Transparency & Accountability In May 2025, I began the process of purchasing a 2022 Cadillac Escalade from Webb Chevrolet in Oak Lawn, IL, remotel Transparency & Accountability In May 2025, I began the process of purchasing a 2022 Cadillac Escalade from Webb Chevrolet in Oak Lawn, IL, remotely from Texas. I’ve bought from other out-of-state dealers before and had smooth, transparent experiences. Unfortunately, this was the only one that left me feeling misled and taken advantage of. The sale dragged on due to delays in the finance office, and I didn’t officially complete the purchase until June 2025. I picked up the vehicle on June 21, 2025, after spending several hours at the dealership. My contacts were Nas Zaiden (Finance Manager) and John Hickey (Product Specialist). Despite being there in person, no one offered a walk-around, disclosed any issues, or mentioned missing components. I was simply handed one key fob with no explanation. After I returned home, I discovered: • A cracked rear entertainment screen • A gas tank door that doesn’t open • Missing grille components • No cold-weather diesel plug or cable • Only one key fob, requiring costly replacement While I was still at the dealership, I had to personally point out rear fender damage while the vehicle was in the service lane for a check engine light and dead battery issue — neither of which were disclosed before delivery. The only photos I received prior to pickup were from John Hickey. While they looked clean and professional, they conveniently avoided showing key problem areas, including the damaged fender, the malfunctioning fuel door, the missing grille trim, and the cracked rear screen. In hindsight, these omissions do not feel accidental. I emailed Tim, the General Manager, on June 23, giving him the opportunity to address the issues. He initially replied, saying he’d review the inspection report. After that, he never followed up. In his final message, dated June 26, he said: “While it’s never our goal for a customer to leave dissatisfied, the value and cost of this pre-owned 2022 Escalade in Oak Lawn, IL, likely influenced your decision compared to similar vehicles available closer to your home in Sanger, Texas.” Instead of taking accountability, the blame was placed on price — as if that excuses cutting corners and withholding information. Yes, the vehicle was sold “as-is,” but that doesn’t eliminate a dealership’s legal responsibility to disclose known defects — especially to an out-of-state buyer with no fair chance to inspect the vehicle before purchase. As of July 11, 2025, after giving the dealership every opportunity to respond professionally, I’ve filed formal complaints with both the Better Business Bureau (BBB) and the Illinois Attorney General’s Consumer Protection Division. I encourage others who’ve experienced similar treatment to do the same. — Eric Salazar More

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Whatever you guys do. Do not get your oil changes there. first, they overfill the oil. Then I have to go back another day so they can tell me that my oil is fine, which I Do not get your oil changes there. first, they overfill the oil. Then I have to go back another day so they can tell me that my oil is fine, which I know it’s not. It is overfilled by a quart or more and according to the technician, it’s better to have a extra oil There’s a dipstick for a reason. And of course they did not do anything about it. Won’t be going back. I’ll pick another dealership for oil changes. Definitely it won’t be going back there. More

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Hello I’m still waiting for my tow truck refund payment of $200 thank you of $200 thank you More

by karina79_lj Verified Customer Verified Customer

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The sales associate was friendly and well informed, assisted me in getting the monthly payment I wanted assisted me in getting the monthly payment I wanted More

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Every employee at WEBB CHEVY that took care of me on my service day were extremely nice and very professional. I have been Coming to your dealership over 10 years and I always will. I even received a cal service day were extremely nice and very professional. I have been Coming to your dealership over 10 years and I always will. I even received a call asking if there was anything else I needed. And I will be calling back and coming back. Thank You so much for your great service. More

by BILLIEH Verified Customer Verified Customer

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Great job in the service department! every time I come in for an oil change appointments are easy to get , They get me in and out within a reasonable time frame, and Everyone is super fr every time I come in for an oil change appointments are easy to get , They get me in and out within a reasonable time frame, and Everyone is super friendly! More

by kellycolvin83 Verified Customer Verified Customer

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I was very impressed with the service from both Cezar Aysia the Service manager and Remy Price the Service Advisor. Both individuals took pride in assuring that I received the best service possible. They Aysia the Service manager and Remy Price the Service Advisor. Both individuals took pride in assuring that I received the best service possible. They not only performed an outstanding job on repairing my vehicle, but they also took a personalized approach to make sure that I was satisfied as a customer. Furthermore, Cezar Aysia went that extra mile to make sure that my repairs were on point and accurate. I am very satisfied with him as a customer and recommend the highest possible rating for him at this dealership facility. More

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Very helpful. Answered all my questions.I would recommend this dealership to my friends and relatives. Answered all my questions.I would recommend this dealership to my friends and relatives. More

by oscarboyerc Verified Customer Verified Customer

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I will provide a confirmed survey once the service has been completed. My car have not been completed. been completed. My car have not been completed. More

by jjac316212 Verified Customer Verified Customer

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