Cesar Rojas

Dear Williamson Cadillac Team, I am writing to formally express my frustration and disappointment with the overall experience I have had with Cadillac, including the ongoing vehicle issues, repeat formally express my frustration and disappointment with the overall experience I have had with Cadillac, including the ongoing vehicle issues, repeated phone calls, lack of communication, and the unreasonable amount of time I was without my vehicle. I am currently leasing my Cadillac, with only six months remaining on my lease agreement. Unfortunately, my experience has been far from what I expected from a luxury automotive brand. For more than two months, my Cadillac was at the dealership, leaving me unable to enjoy the vehicle I was paying for. During that time, I was provided with a Chevrolet rental vehicle. While I appreciate having transportation, I leased a Cadillac because I wanted the luxury, comfort, and premium experience associated with the brand. I continued making my monthly lease payments for a Cadillac while spending more than two months driving a Chevrolet. I do not believe this represents a fair or acceptable customer experience. Throughout this situation, I made numerous phone calls, followed up repeatedly, and visited the dealership twice, taking time away from my professional and personal responsibilities. The lack of consistent communication and clear answers only added to my frustration. Although I have recently received my Cadillac back, that does not change the fact that I was deprived of the vehicle I leased for a significant period of time. Given everything I have experienced, I am formally requesting that Cadillac consider one of the following resolutions: 1. Early Lease Termination: Allow me to return my Cadillac and terminate the remaining six months of my lease without early termination penalties, additional financial obligations, or negative credit reporting resulting from the agreed termination. 2. Financial Reimbursement: If early lease termination is not approved, I am requesting reimbursement or an equivalent financial credit for the two months I was unable to drive my Cadillac, despite continuing to make my monthly lease payments. I believe these are reasonable requests considering the circumstances. My lease payments remained the same, but the vehicle and ownership experience I was paying for were unavailable to me for more than two months. This situation has significantly affected my confidence in Cadillac. As a customer, I should not have to make countless phone calls, repeatedly request updates, or spend months waiting for a resolution while continuing to pay for a luxury vehicle I cannot use. I am not requesting another apology or a general customer service response. I am requesting a fair financial resolution that acknowledges the inconvenience, lost time, and disappointing experience I have endured. With only six months remaining on my lease, I would appreciate Cadillac taking this opportunity to demonstrate its commitment to customer satisfaction by offering a reasonable resolution. I am requesting that my case be escalated to the appropriate management team and that I receive a written response within five business days addressing both options. Thank you for your attention. I look forward to a meaningful resolution. Sincerely, Ivan Vazquez More

by ivanleyva12 Verified Customer Verified Customer

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Fantastic service. Team explained everything in detailed. Car was turned over In amazing condition. Loved it. Team explained everything in detailed. Car was turned over In amazing condition. Loved it. More

by SVARGAS9372 Verified Customer Verified Customer

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Service from Alejandro was excellent, he did everything to get the right car exactly as we wanted. to get the right car exactly as we wanted. More

by andres M Verified Customer Verified Customer

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Según mi experiencia el trato es agradable muy serviciales con el cliente vi que dentro de las posibilidades su flexibilidad para hacer negocios es considerable serviciales con el cliente vi que dentro de las posibilidades su flexibilidad para hacer negocios es considerable More

by ANDURYSMACIAS Verified Customer Verified Customer

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Luis was fantastic to work with! I definitely plan to purchase more cars from him. I definitely plan to purchase more cars from him. More

by SASHARYAN1114 Verified Customer Verified Customer

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They are always polite, professional and ready to assist in our needs. Even during the renovation they are extending help to make the experience Great!! in our needs. Even during the renovation they are extending help to make the experience Great!! More

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Excellent Overall excellent experience. Luis and Benny were amazing and very helpful Appreciate the attention to detail Luis and Benny were amazing and very helpful Appreciate the attention to detail More

by Lrmartinez66 Verified Customer Verified Customer

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Great service, my advisor, she is the best. The financial service not that good customer care, I just had a simple question about buying an extended car insurance and found no help at first but The financial service not that good customer care, I just had a simple question about buying an extended car insurance and found no help at first but them some else was super nice. I even had to talk to the floor supervisor More

by iquintero08 Verified Customer Verified Customer

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I took my Cadillac to bomin and I was unhappy with the service there. Then i brought it in to Williamson and it was night and day. The customer service the service advisor and I even had an interaction wi service there. Then i brought it in to Williamson and it was night and day. The customer service the service advisor and I even had an interaction with the service manager. All positive professional and informative. I will not be going anywhere else! Williamson Cadillac. I felt the difference! Thank you. More

by Lucinrick Verified Customer Verified Customer

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Cuando dejo el carro en sus instalaciones por alguna reparación tengo la tranquilidad y la seguridad que lo van hacer a consciencia y que van a entregarme el carro en excelentes condiciones lo mismo cu reparación tengo la tranquilidad y la seguridad que lo van hacer a consciencia y que van a entregarme el carro en excelentes condiciones lo mismo cuando lo llevo a cambiar el aceite y su atención es incomparable. Gracias More

by ALBACAICEDO Verified Customer Verified Customer

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