Chad Burgess

I went in last time and they did a tire rotation and oil change. I drove home and the next morning my front left tire fell off my vehicle while i was driving. the dealer fixed the vehicle at their expense. change. I drove home and the next morning my front left tire fell off my vehicle while i was driving. the dealer fixed the vehicle at their expense. Then When i went in for my next routine oil change and tire rotation they changed the oil but refused any other services. Now if i want my tires rotated, i must go somewhere else I was told i can never have my wheels and tires touched at this location. So, what i gathered was, they messed up and if i was going at a high rate of speed could have endangered my life and the lives of my family.. but I am a loyal customer but they refused my next request because they messed up. They also did not tell me this until i was in for the service. They mess up and penalize me. Dellen has a unique sense of loyalty to clients. It sucks beause my wife is in need of a car and she likes the grand wagoneer. Guess i will be going to another dealer. These guys are uniquely geared to not serve the client or capable of doing tire rotations.. Sad really. Specifically Chad Burgess refused me but never came out to talk to me as to WHY I am refused when his team was at fault and he admitted fault and paid for my repair. Weird. More

by ZSCHROER Verified Customer Verified Customer

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Great! Professional and courteous. Had a few problems and had been addressed so far in a good way. Professional and courteous. Had a few problems and had been addressed so far in a good way. More

by marcum.jenny Verified Customer Verified Customer

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I was very pleased with the service of their sales team in my new vehicle in my new vehicle More

by jwhite7610 Verified Customer Verified Customer

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I've been dealing with The Dellen group for 28 years and appreciate the family feeling I get! Nick Dellen , Gabriel Montaval, and crew treat you like the only customer they have! Greatest people to deal wit appreciate the family feeling I get! Nick Dellen , Gabriel Montaval, and crew treat you like the only customer they have! Greatest people to deal with!! More

by kwagner8 Verified Customer Verified Customer

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I had a wonderful experience having Dellen take care of a recall repair on my 2024 Dodge Hornet. Another Dodge dealer, which is much closer to my house, was completely unreasonable about scheduling the repa recall repair on my 2024 Dodge Hornet. Another Dodge dealer, which is much closer to my house, was completely unreasonable about scheduling the repair, claiming it would take 2-4 hours, refusing to schedule it at a convenient time, refusing to do any afternoon appointments, and getting downright obnoxious when I asked about getting a loaner car in case the repair really was going waste half of my day. At one point I was quoted a time nearly two months away for this work, which Dodge was calling an urgent safety issue. I called up Dellen, spoke to Chad in the service department, and was reassured that this would be a ten minute repair. They took care of my car that afternoon, and the whole process took less than thirty minutes. Fantastic service from everyone at the dealership. More

by ericegerecke Verified Customer Verified Customer

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awesome place, great friendly people. super quick in and out process. i would highly recommend super quick in and out process. i would highly recommend More

by dchambers5 Verified Customer Verified Customer

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Great dealers great people great experience just wish they would have sold me a truck instead of talking me into leasing one that’s the only thing I’m not thrilled about they would have sold me a truck instead of talking me into leasing one that’s the only thing I’m not thrilled about More

by kk.james65 Verified Customer Verified Customer

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Never had a bad experience with the service department. I would highly recommend as they are quick and proficient. They gave me top notch service. I would highly recommend as they are quick and proficient. They gave me top notch service. More

by nhadley Verified Customer Verified Customer

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We brought our 2016 RAM Rebal in for service and paid you over $4,000 and we are still having the same problems. We left messages for Chad Burges to call us and have not received a call back. We left message over $4,000 and we are still having the same problems. We left messages for Chad Burges to call us and have not received a call back. We left messages with the service department general mailbox as well and havent heard back. We need someone to call us and resolve our problem More

by joe@indyexcavating.net Verified Customer Verified Customer

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After getting a dash message about the air suspension on my Ram 1500, I took it to Dellen to have the problem diagnosed. I was told I needed a new compressor and valve body (horribly expensive but I don’t my Ram 1500, I took it to Dellen to have the problem diagnosed. I was told I needed a new compressor and valve body (horribly expensive but I don’t necessarily hold Dellen responsible for that). After the work was completed, Daniel called me and said the truck was ready to pick up after passing quality control. After picking the truck up it didn't take long to figure out the truck wasn’t riding correctly. It was sitting too low, essentially at the entry/exit height. I called Chad, the service manager, who sent someone to pick the truck up from my house the next day. It was determined that the ride height data had been cleared from the computer but not re-entered after replacing the components. I’m not sure how the truck could have passed any sort of quality control based on that. I would have rated my experience one or two stars lower if Chad had not provided door-to-door service for the rework. More

by dfrobinson1966 Verified Customer Verified Customer

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