Jeff Meadows

All the persons that I worked with at Dellen were professional, courteous, prompt, knowledgeable, and personable. A great experience!!! professional, courteous, prompt, knowledgeable, and personable. A great experience!!! More

by jeff.sanders Verified Customer Verified Customer

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I have purchased multiple vehicles through this dealership and the sales department is easy to do business with. However, the service department and their means of diagnostics is not only flawed bu dealership and the sales department is easy to do business with. However, the service department and their means of diagnostics is not only flawed but detrimental to customer satisfaction, which is why we are all in business. The dealership, along with the stellantis field representative, decided to not make factory warranty repairs to my vehicle based on photographs. My car has been at that dealership for almost two months Nothing has been done and once posting a poor google review, I have now been asked to come pick the car up as the dealership now will no longer service the vehicle. The failure of the covered components on this vehicle did so on their own accord without any outside influence, and they are refusing to make those repairs. Despite that fact, it remains a sad day in automotive history when you can purchase a great car at the dealership, take pristine care of it, and then when something fails, have someone tell you that your car will not be repaired. Manufacturer's powertrain coverage is there to repair your powertrain in the provided time frame, which this vehicle remains in. Consumers should be very wary about this service department at this dealership. Don't make the assumption that just because your vehicle has warranty coverage from the factory that a dealership will even remotely honor that agreement. I would not recommend using this dealership to spend your hard earned money on. The experience has not been positive as a whole. Furthermore, I was advised directly by Dodge/Stellantis, to take my vehicle to another more qualified dealership, so as to perform an expert diagnosis to better understand the point of failure to move the process of repairing into the warranty coverage. More

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warranty is nothing. your service desk people are weird and intense. service is no bueno. your service desk people are weird and intense. service is no bueno. More

by henrymatt95 Verified Customer Verified Customer

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No hassle, quick responses. Made the whole process very easy, simple and clear. Will be back. Made the whole process very easy, simple and clear. Will be back. More

by din0215 Verified Customer Verified Customer

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Gary was very easy to work with and up front. It was nice that Courtney came out and introduced herself instead of being a hidden negotiator. It was nice that Courtney came out and introduced herself instead of being a hidden negotiator. More

by tom.buescher Verified Customer Verified Customer

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John was extremely helpful! So was the gentleman that helped with financing. You guys are great!! So was the gentleman that helped with financing. You guys are great!! More

by dillon3233 Verified Customer Verified Customer

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Great Dealership. Great people. Highly recommended. Always willing to do more. Service Bay is state of the art. Great people. Highly recommended. Always willing to do more. Service Bay is state of the art. More

by pgordon Verified Customer Verified Customer

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Everyone was so friendly and answered all my question. The finance department helped me obtain a 90 day payment option because selling stock from my investments was not yet available. The finance department helped me obtain a 90 day payment option because selling stock from my investments was not yet available. More

by mlfisse22 Verified Customer Verified Customer

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Service was great and the staff very friendly and service was performed in a timely manner. I was directed to waiting area and coffee and snacks. was performed in a timely manner. I was directed to waiting area and coffee and snacks. More

by jhannold Verified Customer Verified Customer

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Great service and very helpful! Ryan was very responsive throughout the entire buying process. A++! Ryan was very responsive throughout the entire buying process. A++! More

by snlzirkle Verified Customer Verified Customer

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