Chad Carey | Page 10

Above and Beyond As an owner of the 4th Mini we have purchased from Otto's, I feel quite qualified to state that Pete, along with the entire Otto's team, have brought As an owner of the 4th Mini we have purchased from Otto's, I feel quite qualified to state that Pete, along with the entire Otto's team, have brought the car buying and servicing experience to a level un matched anywhere, in fact it is a joy to go to Otto's for service as we are treated like Family. I just can't imagine buying or servicing another vehicle without Pete, he has become more than a "Motoring Advisor", more like a trusted Friend. Pete has Mastered "Exceptional Customer Service & Care", hands down, beyond a moment of doubt !!!! More

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Mike Dixon Rocks, and Melissa is Awesome The whole team at Otto's is awesome, but I want to acknowledge Mike and Melissa for their sales and service expertise. This is my second time around w The whole team at Otto's is awesome, but I want to acknowledge Mike and Melissa for their sales and service expertise. This is my second time around with Otto's, and like the first time Mike made my buying experience extremely positive. He knows his stuff, and he makes buying a Mini easy to understand and fun! Melissa is a customer service pro, with a matter of fact way of dealing with clients and problems. Great job team, and for those of you reading this, find Mike for your next Mini and know that you are in great hands with Melissa when your car is in for service! More

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OTTO'S MINI & MICHAEL DIXON ARE THE BEST!!!!! I just leased my FIFTH MINI COOPER from Otto's MINI. From the dealership manager, Chad Carey, to everyone in service, to my salesperson Michael Dixo I just leased my FIFTH MINI COOPER from Otto's MINI. From the dealership manager, Chad Carey, to everyone in service, to my salesperson Michael Dixon, I cannot say enough about Otto's MINI in Exton, PA. I absolutely LOVE my new MINI and it's a pleasure dealing with everyone at Otto's. Extremely pleased. More

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Everyone at Otto's Mini was great! Everyone made us feel like we were the only ones they cared about at that moment. Chad took the time to hear what we were looking for and hand-picked Everyone made us feel like we were the only ones they cared about at that moment. Chad took the time to hear what we were looking for and hand-picked a variety of cars to take out for a test drive. After each drive, he'd ask me a few questions and then give me another car, telling me what to pay attention to and what to know would be different. Once I found the perfect combination, he matched us up with Michael, who was an enthusiast, a lot of fun to do business with, and incredibly knowledgeable. Michael always kept us informed and was available whenever we needed. We also spent some time with Anthony, in parts, who helped us customize our MINI and make it even more special. His follow-through and attention to detail were second to none. More

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Setting the Standard for MINI Sales! If you want to smile while driving for the rest of your life, you drive a MINI. If you want to smile at the end of your car buying experience, you'll If you want to smile while driving for the rest of your life, you drive a MINI. If you want to smile at the end of your car buying experience, you'll buy the MINI from Michael Dixon at Otto's MINI in Exton, Pa. He will not stop working until you are 100% satisfied with your purchase! Chad Carey was also instrumental in following up to ensure we were happy with our experience at Otto's. Steve S. West Chester, PA More

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Professional all the way What can we say, Michael Dixon was great to work with, and we would highly recommend him!! Straight forward and forthright, he assisted us in finding What can we say, Michael Dixon was great to work with, and we would highly recommend him!! Straight forward and forthright, he assisted us in finding the best car for us. Dave shuffled the paper fairly quickly, and Chad helped us through a tiny rough patch beautifully. Well done guys! More

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Outstanding in every way My wife and I just got our new 2016 Mini which is our third one in the last seven years. It is a tremendous automobile that we cannot be happier with. My wife and I just got our new 2016 Mini which is our third one in the last seven years. It is a tremendous automobile that we cannot be happier with. The entire staff was an absolute pleasure to work with especially our sales associate Michael Dixon. Mike was outstanding from our first telephone conversation. He worked very hard to find us just the right Mini and did so in a very short period of time. I would highly recommend this dealer, salesman and in particular the Mini S to anyone who is looking to buy an outstanding car from a great dealer. More

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What a great dealership! I can't say enough about the fantastic experience I had in purchasing my new Roadster S from Ottos. I've been to them a couple times over the last tw I can't say enough about the fantastic experience I had in purchasing my new Roadster S from Ottos. I've been to them a couple times over the last two years but never could pull the trigger. This time I was determined to get the mini I wanted and Ottos made it all possible. Joe Corvaia and Mike Dixon were fantastic. We went from starting our negotiations via email in the morning to me driving 100 miles to the dealership and taking delivery that same afternoon. While I didn't meet Chad, as the new Sales Car Manager I know he made it all possible. Love my new Roadster S and loved the experience at Ottos! More

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Sales and Maintenance Exceed Expectations at Otto’s MINI Recent Maintenance performed by Otto’s MINI was superb - - but first I will summarize some details that led to our purchase of a new 2011 MINI Hardtop Recent Maintenance performed by Otto’s MINI was superb - - but first I will summarize some details that led to our purchase of a new 2011 MINI Hardtop and a new 2012 MINI Cooper Countryman All4 at Otto’s. When my wife and I began to research MINI Dealerships, we focused on Virginia (where we live), Maryland, and Pennsylvania. One of the significant issues that arose to our delight was that Otto’s MINI was the only MINI Dealership that we found to have established a firm European Culture throughout the organization. Since we lived in Germany for four years in the early 1980s, we treasure the cultures that we were exposed to and experienced, and were delighted to witness a similar experience at Otto’s. Not only was Otto’s very hospitality, and non-pressure, oriented (for sales, service, etc.), but they also were what I call “transparent” when it comes to Maintenance. It happens to be the only MINI Dealership that we found that invites customers to walk along a wide brick indoor sidewalk (behind a safety railing) for the entire length of the Maintenance Shop for as long as they wish, while they wait for their auto service to be completed. Now, for my most recent visit for Maintenance, I am very pleased with the quality of work, hospitality, and overall atmosphere of competence for both of our MINIs. I continue to be very pleased with support at Otto’s and have been blessed with maintenance results that far exceed expectations. Woody from Annandale, VA More

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Everyone was great and extremely helpful from the moment I contacted Peter W. to express interest for the Mini I purchased to getting the keys in my hands and driving off the lot. Unfortunately, Peter W. wa I contacted Peter W. to express interest for the Mini I purchased to getting the keys in my hands and driving off the lot. Unfortunately, Peter W. was out for surgery the day I came in to sign paperwork but Chad and the other Peter took over and made the entire process effortless! More

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