"Excellent customer service! Friendly and accommodating..."
Excellent customer service! Friendly and accommodating from owner, finance, service, and sales staff. Salesman Rich went above and beyond expectations to make mine an enjoyable buying experience. I got a good deal on the vehicle I bought and received a fair trade value. Would highly recommend them!
"They sell a lot of Ford buy backs and don’t disclose it..."
They sell a lot of Ford buy backs and don’t disclose it unless you happen to catch it before purchasing. Ultimately not a huge deal to me, but the fact that they didn’t tell us or provide a warranty seemed sketchy to me. However the salesmen were very nice and overall our experience with the sales department was good. Our salesman was Baron and we liked him. However I wish he’d have told us that they were lemon Ford buybacks before we bought them.
The service center, however, is very bad. They have the small town feel, and not a Ford dealership. I felt like I was taking it to “the guy down the road with a garage out back”. They seemed disorderly and unorganized. I took my truck in a little after a year form the purchase date, because the alarm kept going off at random times when the doors were locked. They “fixed” the door by spraying some lubricant on the door sensor. I didn’t have the truck home for a full 10 minutes before the alarm went off again. So now I’m out $140 (for the diagnostic and lubricant they sprayed on the door sensors), and my truck is still not fixed, and I can’t lock my doors. The entire process took a full week.
Are they the worst Ford dealership out there? Probably not. Are they the best? Or even good enough that I’d shop there again and recommend them to friends? Not a chance.
"I had an issue with a vehicle I had just purchased. A..."
I had an issue with a vehicle I had just purchased. A dealership closer to me refused to honor the ford factory warranty, and the folks at Sneed did not hesitate to help me. They kept me up to date with the progress of the work being done. When I went to register the vehicle, I had forgotten to bring a piece of paperwork with me, and Austin was very prompt to email it to me. Would recommend them to anyone.
"Service center is always clean and well organized. Not..."
Service center is always clean and well organized. Not only is the staff knowledgeable, everyone is nice that you meet. Great place to do business and would recommend for any of your automotive needs!
"The dealer was wonderful to work with. They treated me..."
The dealer was wonderful to work with. They treated me professionally and answered all of my questions. The recent service was handled as discussed. I would recommend them to my freinds