Chad Richardson
Chad Richardson at Destination Nissan

Chad Richardson | Page 79

Service Advisor

Destination Nissan

770 Central Avenue
Albany, NY 12206

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4.8
869 Reviews

Dealership Experience

11 yrs, 4 mos

Industry Experience

15 yrs, 7 mos

4.8

869 Reviews

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869 Reviews of Chad Richardson

November 29, 2018

Dealership Rating

OVERCHARGED MY CAR WAS TOWED IN FOR NON STARTING, I WAS CHARGED $197 FOR A $9 BATTERY TERMINAL PART. I WAS TOLD THE ADDL. COST WAS TO PUSH THE CAR INTO THE SHOP A More

by f.g.s.legal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 14, 2018

Destination Nissan responded

Mr. Schwartz, I apologize if there was any miscommunication on our part. Our goal is to be fair and transparent with each and every customer that we see. Your vehicle was towed in and you authorized a $115 charge to diagnose the problem with the vehicle not starting. As far as charging to plug in for a code, a vehicle must have power in order for any shop to pull diagnostic codes. Further, a diagnostic code was not used to correct your issue. Our technician found that your positive battery terminal was failed and caused your vehicle's issue. After you authorized the additional $9.97 in parts and $57.50 in labor, the technician completed the repairs and verified that there were no other issues with the starting or charging systems. Unfortunately, at 160,000 miles warranty coverage was not an option, therefore you were charged for the diagnosis and repair. If you have any further issues or would like to discuss this further, please contact me directly and I would be happy to help. Thank you, Tony Wheeler Service Manager Destination Nissan 518-438-8182 twheeler@destinationnissan.com

November 27, 2018

Dealership Rating
Employee Rating

Will always be a faithful ccustomer I love Destination Nissan the service people are the friendlist and most cooperative of ahas been done and why it was done any car dealer i have ever More

by CAPTAIN78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Famolaro , Eric Messier, Dustin Rose, Tony Wheeler

November 26, 2018

Dealership Rating
Employee Rating

Great Experience My wife and I service our cars at Destination Nissan and have always been very satisfied! They have very professional and attentive service managers t More

by LHWalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Messier

November 26, 2018

Dealership Rating
Employee Rating

Recurrent car issues Dustin was amazing. The car kept coming back with issues. Definitely helped out with every issue that came up. After a few issues he assured it would More

by XOMIKAYLA13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dustin Rose

November 24, 2018

Dealership Rating
Employee Rating

Oil Change I was scheduled for an oil change at 11 am I was met with right away and signed my paperwork. Forty- five minutes later, my car was finished and giv More

by MARLENE2316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Famolaro , Eric Messier, Dustin Rose, Tony Wheeler

November 23, 2018

Dealership Rating
Employee Rating

Amazing staff! Chad is always super helpful and very pleasant. I come back soley because of his customer service. I love Destination Nissan and their service departm More

by Elledee86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 20, 2018

Dealership Rating
Employee Rating

Outstanding service center in the Capital Region! I have owned 4 Nissan vehicles, purchased from 3 different dealerships. The last 2 were from Destination Nissan in Albany. While I love my SUV and was More

by AMANDALPRIME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Famolaro , Eric Messier, Dustin Rose, Tony Wheeler

November 15, 2018

Dealership Rating
Employee Rating

Great fast and easy The Customer service was professional fast and easy to work with. Car was ready in a timely manner. I recommend others to do business here. More

by Kkip20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 15, 2018

Dealership Rating
Employee Rating

service very good service very friendly excellent work no long waiting good welcome happy with the service department not happy with the seals department i do More

by zeinhashim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Famolaro , Eric Messier, Dustin Rose, Tony Wheeler

November 13, 2018

Dealership Rating
Employee Rating

great service Chad got me into a rental quickly and also kept me informed daily of the progress of the recall work being done on my vehicle. More

by regank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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