Chad Tammaro | Page 109

Best service I've ever received ANYWHERE After taking my 2007 MDX here for a few years (and a LOT of terrible nightmares elsewhere) I feel compelled to tell the truth about the service depart After taking my 2007 MDX here for a few years (and a LOT of terrible nightmares elsewhere) I feel compelled to tell the truth about the service department at Ralley Acura, specifically service manager Chad Tumaro who's been with the company for many years. Chad is a rare breed of service professional. He has taken care of me so many times and never ever have I seen anyone take such genuine care of a customer the way he handles his. It's not the typical phoney smile or manufactured manurisms, but a totally genuine positive attitude, a genuine love of his job and a genuine warmth in the way he carries himself. I use the adjective genuine because that's the best way to describe him. My dad always says you can't teach a man these things (my dad is vp of marketing and sales in the worlds largest micro finance bank). Chad has it. He gets it. He treats me the way he wants to be treated, with genuine respect and a very ardent attention to detail. If I tell him 5 things I need done to my Acura, he listens intensely and I don't have to repeat myself. If he says he's going to do something he does it but he doesn't stop there. He LOOKS FOR WAYS he can exceed my expectations. I just left his desk and he was giddily bragging about how joyful he was that he surprised a customer who was stuck in a storm in his car by painting a couple panels just to help him out because he had been through a tough time. This is a guy who knows that $50 in paint is worth thousands in repeat business. This is a guy who knows that when my navigation failed on me after I updated the system, he pulled some strings and spent hours with Acura corporate to get me a new on good faith because the update is truly what fried put the system. Who does that? Who fights for me? Who fights for the customer?? Almost no one. But he knew it was the right thing to do, and he smartly knew I would (and have!) referred all my friends and family to him. I will continue to tell everyone I know about Ralley Acura because of the top tier service I've reviewed here. How often do you REALLY have your expectations exceeded? Really? Ralley Acura has blown me away and if you live in the tri-state area, make sure you get your next car from someone who will exceed your expectations. Go to Ralley Acura Long Island! The value here is priceless and the staff here is just over the top. More

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Great experience As usual, Chad and the Acura team provided excellent service! We relaxed in your comfortable lounge and enjoyed a cup of coffee while our car underwen As usual, Chad and the Acura team provided excellent service! We relaxed in your comfortable lounge and enjoyed a cup of coffee while our car underwent its first check-up. More

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05' MDX Service I've been trying to resolve a vibration issue on my 05' MDX for the past 6 months. I initially brought my car to local auto mechanics but the problem I've been trying to resolve a vibration issue on my 05' MDX for the past 6 months. I initially brought my car to local auto mechanics but the problem was never resolved properly. It wasn't until I consulted with the service department @ Rallye Acura. After diagnosis, they were able to find the root cause of the problem and advise me accordingly. The individuals I dealt with were professional, courteous and very friendly...they listen to the customer. I purchased my MDX @ Rallye Acura and I will continue to use them for my service needs. More

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car service Chad Tammaro does a great job, he is trustworthy and efficient. He always explain everything clearly and I am never surprised or presented with a bill Chad Tammaro does a great job, he is trustworthy and efficient. He always explain everything clearly and I am never surprised or presented with a bill that includes items that we didn't discuss. I am not associated with any dealership and /or service center. More

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Great Service It was the best experience I had.Service Advisor was great.car was also wash and vacuum in the time promised.I will come back when ever I need servic It was the best experience I had.Service Advisor was great.car was also wash and vacuum in the time promised.I will come back when ever I need service. More

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"GREAT SERVICE " The purpose of this letter is to commend Acura Service for all your car maintenance and repairs. In my opinion the level of service provided by this The purpose of this letter is to commend Acura Service for all your car maintenance and repairs. In my opinion the level of service provided by this dealer is great. Last Friday I was helped by Mr. Chad Tammaro who was very helpful and knowledgeable and answered my questions. In the past I have been helped by Mr. Keeyoung Moon, also part of the Service staff, who is also very experienced, friendly and honest. The level of service by the Rallye Acura dealer was far beyond my expectations. I believe that your team should be congratulated for their excellent customer service and that your team at this dealer should be held up as an example for other dealers. Very sincerely, Mrs. M. Casarez More

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A pleasant car purchase experience. Our salesperson Jabir, made the purchase of our 2015 TLX Advance Package a pleasant experience. He was courteous and knowledgeable and responded to an Our salesperson Jabir, made the purchase of our 2015 TLX Advance Package a pleasant experience. He was courteous and knowledgeable and responded to any concerns or questions we had about the car. He gave us a test drive and explained all the new features available in this package. Although an accessory item we ordered was not available on the day of pick up, it became available 2 days later. Jabir has called us after the purchase to make sure everything was OK. This is our third Acura and one of the easiest transactions we made. If I hear of someone looking to purchase an Acura, I would definitely have him/her speak to Jabir. More

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Amazing Customer Service I purchased my 2010 Acura RDX from Rallye Acura back in October of 2009. Since then, I have been coming to them for Service on the vehicle. The Serv I purchased my 2010 Acura RDX from Rallye Acura back in October of 2009. Since then, I have been coming to them for Service on the vehicle. The Service staff, especially Chad Tammaro, made me feel welcome, important, and not just another number but a valued client. All work done on my vehicle has always been top notch and I have never had an issue with the Service performed. They keep me informed about what is needed, often being honest about when certain items can wait, rather than pushing unnecessary items onto the bill. I have trust in them and feel at ease with what they recommend. An overall great experience each time I visit. More

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Service appoinment in reference to a recall notice. I received a recall notice for my 2014 Acura MDX in the mail. A call to the service department and I got an appointment convenient to me.Fast check in I received a recall notice for my 2014 Acura MDX in the mail. A call to the service department and I got an appointment convenient to me.Fast check in upon arrival at service. Wait time was as described. Check out process was easy. Completely satisfied. More

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instructions After purchasing a new MDX from Rally Acura, we needed a lesson to learn all of the incredible facets that this car offers. We spent over an hour with After purchasing a new MDX from Rally Acura, we needed a lesson to learn all of the incredible facets that this car offers. We spent over an hour with Chris. He was so informative and helpful. We learned all of the amazing features of our purchase..After, Chris told us if we need anymore help to just call...and he gave us his card. We have bought three MDX from Rally. Wouldn't go anywhere else...Thanks for all of your great service. Meredith and Carl Doerge More

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