I have been servicing at Luther since Rapids Honda is
near to where I live started going to this location but I am very disappointed with the quality of service they provide. Very poor customer service.
near to where I live started going to this location but I am very disappointed with the quality of service they provide. Very poor customer service.
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by shreekanth
Verified Customer
Verified Customer
Jan 24, 2021 -
Rapids Honda responded
Please accept our apologies for falling short of your servicing expectations. We work diligently to provide top-notch customer service and will definitely use your review to work harder to achieve our goal.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Jan 24, 2021 -
shreekanth responded
Thank you!
They did an excellent job solving my alternator issue
that the previous dealership failed on. Chad Zastrow was very professional and kept at it until we finally located the problem. He was easy to commun
that the previous dealership failed on. Chad Zastrow was very professional and kept at it until we finally located the problem. He was easy to communicate with and kept me in the loop throughout the process. We will return to Rapids honda for all our service and when we eventually need new vehicles.
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by Ben
Verified Customer
Verified Customer
Jan 07, 2021 -
Rapids Honda responded
Ben, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments withChad and our team, and we look forward to working with you again.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Thank yo Igor fitting me in to get a new battery
installed when it unexpectedly quit on me. Chad is a great person to work with!
installed when it unexpectedly quit on me. Chad is a great person to work with!
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by m_gerdesmeier
Verified Customer
Verified Customer
Jan 05, 2021 -
Rapids Honda responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear that Igor and Chad provided you with an excellent experience here at Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Always a pleasure bringing the hrv in here. Oil change
and auto butler go fast. Everything is done quick and easy. Always appreciate it! Thanks!
and auto butler go fast. Everything is done quick and easy. Always appreciate it! Thanks!
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by mike@mikepnelson
Verified Customer
Verified Customer
Jan 05, 2021 -
Rapids Honda responded
Mike, Thank you so much for your excellent review! We are so glad that Chad and Shawn had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Jan 05, 2021 -
mike@mikepnelson responded
Those guys and Andrew keep me coming back!
I was in for an oil change and a tire rotation. Excellent
and efficient service! Chad went through upcoming items I may need to look at. Much appreciated!
and efficient service! Chad went through upcoming items I may need to look at. Much appreciated!
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by gabrielleimccullough
Verified Customer
Verified Customer
Jan 05, 2021 -
Rapids Honda responded
We are so glad that Chad and our team had the opportunity to work with you, and that they could make this a top-notch experience! We look forward to continuing to serve you in the future.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I had an appointment for a recall on my 2019 Accord. I
was able to schedule the appointment immediately and received very good service. The appointment took less than an hour.
was able to schedule the appointment immediately and received very good service. The appointment took less than an hour.
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by lcgilbertson
Verified Customer
Verified Customer
Dec 24, 2020 -
Rapids Honda responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great service experience!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Quick, pleasant service with a very comfortable waiting
area. Everyone was efficient and things were explained well, with no push for extra service to be done.
area. Everyone was efficient and things were explained well, with no push for extra service to be done.
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by KATHRYNEKE
Verified Customer
Verified Customer
Dec 24, 2020 -
Rapids Honda responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
A very knowledgeable and helpful team - I will keep them
as my go
to garage for my 2016 Honda CRV - Made repair work an OK experience
as my go
to garage for my 2016 Honda CRV - Made repair work an OK experience
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by jmchock@msn.com
Verified Customer
Verified Customer
Dec 23, 2020 -
Rapids Honda responded
Thanks for your feedback on your recent visit to Rapids Honda. I'm glad to hear that we were able to assist you and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I brought my 2020 Honda Odyssey for a recall service and
an oil change. All of the work was done in just a few hours and the quality was top notch.
an oil change. All of the work was done in just a few hours and the quality was top notch.
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by peter.levinshteyn
Verified Customer
Verified Customer
Dec 23, 2020 -
Rapids Honda responded
Thanks for sharing your thoughts about your experience with Rapids Honda. We appreciate your business and hope to see you again soon!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Everyone at Rapids Honda always makes me feel comfortable
and takes great care of my car, when I have a concern they always take care of it.
and takes great care of my car, when I have a concern they always take care of it.
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by alyssabudion6
Verified Customer
Verified Customer
Dec 23, 2020 -
Rapids Honda responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
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