Chan Coleman | Page 10

Been going there since 2006. Great Dealership. Customer service has always been top notch. Heck said it all in 15 words or less. TOP Of the pack. service has always been top notch. Heck said it all in 15 words or less. TOP Of the pack. More

by PLASTICWORM Verified Customer Verified Customer

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Great staff very respectful to customers.I would recommend them to anyone who is looking for a good company to service there vehicles in the Sandhills recommend them to anyone who is looking for a good company to service there vehicles in the Sandhills More

by pusherpetty Verified Customer Verified Customer

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Only dealership that I've never had an issue with. They go above and beyond to ensure my family and I are taken care of. go above and beyond to ensure my family and I are taken care of. More

by DA.OHANA92 Verified Customer Verified Customer

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Couldn’t imagine buying anywhere else! Greg Davison and his team always deliver the greatest customer experience! Focusing on the needs of the client versus a race to the bottom with pricing! his team always deliver the greatest customer experience! Focusing on the needs of the client versus a race to the bottom with pricing! More

by DAVISON36 Verified Customer Verified Customer

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1. Always friendly.2. Easy to vehicle serviced.3. Keep 1. Always friendly. 2. Easy to vehicle serviced. 3. Keep you advised of progress. 4. Workmanship is awesome. 5. Very pleasent waiting area. 6. As 1. Always friendly. 2. Easy to vehicle serviced. 3. Keep you advised of progress. 4. Workmanship is awesome. 5. Very pleasent waiting area. 6. Associates always neatly dressed and want to assist. More

by rmhuber Verified Customer Verified Customer

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Excellent Service as usual. The Service Team is always professional and prepared when I arrive. They are clear about the requirements for my vehicle and provide me with the right information to make an in professional and prepared when I arrive. They are clear about the requirements for my vehicle and provide me with the right information to make an informed decision if additional work is required. More

by JTHOMAS19442013 Verified Customer Verified Customer

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I love Fred Anderson Toyota . The service department is the best. All of the guys always help. Looking forward to the renovation coming soon. Great! #toyotaofsanfordforlife the best. All of the guys always help. Looking forward to the renovation coming soon. Great! #toyotaofsanfordforlife More

by HEYDAMEJIA Verified Customer Verified Customer

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We’re very pleased with the excellent service we received. Our vehicle had to be in the shop a number of days. Luther and the other reps kept us informed of developments. He arranged a loaner that w received. Our vehicle had to be in the shop a number of days. Luther and the other reps kept us informed of developments. He arranged a loaner that was perfect for our needs with a young family. Always a pleasure to work with the folks at Sanford Toyota. More

by SJT5704 Verified Customer Verified Customer

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Started strong Gave Toyota of Sanford another chance. I live equal distance from this location and Hendrick in Apex. I have visited both and keep wanting to give S Gave Toyota of Sanford another chance. I live equal distance from this location and Hendrick in Apex. I have visited both and keep wanting to give Sanford the edge because I enjoy the smaller town atmosphere. A previous visit (not the most recent) left me a little disappointed because they left the vehicle number they hang from the mirror on my floor. They also discarded the next service due trash on my floor (I have completed a survey and made the same comments before). New visit - I had four tires mounted and balanced, an oil change and some new wipers installed. My tire monitor light was on and I figured one of the tires may have been low (wasn't concerned since I was changing the tires out anyway). Mr. Lopez was excellent upon my initial interaction with him, very friendly. He also suggested I go ahead and get a complimentary wash, to which I agreed. I was quoted 2-3 hours and was pleasantly surprised when I was advised my vehicle was done less than 2 hours later. I pay for my services (Chan was very friendly) and Dani advised my vehicle isn't quite ready they have to finish the oil change and wash the vehicle. I wait a while longer and am told my vehicle is ready out front. I get out front and again the trash from the next service due and vehicle number placard are discarded on my floorboard. The vehicle is bone dry and obviously has not been washed. The tire sensor light is on, but flashing which I did not notice before (I had only noticed a steady light before). I go and explain all of this to Dani and he says let me check with the tech. Dani returns and says the tech said the light was flashing already and a sensor is bad. I told Dani I did not believe it was flashing before, but it had been on. Dani just continues to reiterate the tech said it was flashing. I ask if it can be fixed and he does not offer any comments other than the tech said it was already flashing (I am more than willing to pay whatever fee to fix the sensor during this time, but its obvious I am not gonna be offered that opportunity). Dani states he will take the vehicle and have it washed (for real this time) and I told him I no longer wanted to have it washed. I do not understand why you would not inform me when you have my tires off and are replacing them that the sensor is bad. I hear service advisors come in all the time and tell people an unknown issue was seen and do you want to fix it as well? Now I am gonna have to pay someone the labor to remove the tire(s) replace/program the sensor and find the time to go to another appointment, when it could have been fixed all at once. I am also disappointed about the trash thrown on my floor, again. It is not a crazy amount of trash, I get it, but it just feels like they don't care about my vehicle/experience. More

by ML Verified Customer Verified Customer

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Outstanding Service Wonderful people!! You have a great dealership. The only issue we had was that the courtesy van was unavailable. Other than that, it was a great exp Wonderful people!! You have a great dealership. The only issue we had was that the courtesy van was unavailable. Other than that, it was a great experience. More

by tewelke Verified Customer Verified Customer

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