Chan Coleman | Page 23

Thankful Easy..friendly..quick...satisfying..fairly priced..i can be sure to go back in for service again and also have my other makes serviced here Easy..friendly..quick...satisfying..fairly priced..i can be sure to go back in for service again and also have my other makes serviced here More

by Kgathii Verified Customer Verified Customer

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Satisfied customer As always excellent and professional service by the entire service staff. Wait time is minimal and the waiting area and restrooms are very clean. The As always excellent and professional service by the entire service staff. Wait time is minimal and the waiting area and restrooms are very clean. The refreshments are a plus. More

by SMITHCHARLES289 Verified Customer Verified Customer

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Unusual Disappointment in this Service I needed at least one new tire changed out on my Prius. Initially, tire(s) couldn't be obtained same day. Then I asked them to recheck & was told th I needed at least one new tire changed out on my Prius. Initially, tire(s) couldn't be obtained same day. Then I asked them to recheck & was told they could get one by 4:00 PM same day. I brought car in and left it about 9:00 AM just in case the tire came in early. I was told I'd get a call that afternoon when tire arrived and was put on car. I also requested tire balancing and 4 wheel alignment. I was NEVER called that day. I called next morning and was told work order was closed out (even though tire apparently never arrived). I had decided, based on prior info from y'all that I should get two tires (to balance out car). I was told they'd have them in and changed out on the car by that afternoon and THIS TIME they would make sure I was called. I suggested due to a full day of inconvenience for me, I should get a discount on the entire service (I got a measly $20 off on an appx $450 service cost. I was called in the late afternoon that it was ready, however, no car wash as I requested was able to be done due to freeze up of your car wash unit. I have used your service department for my Toyotas since we arrived at Carolina Trace in 2001 and I purchased my current Toyota (a 2014 Prius) from you in very late 2013. My first service at your location on a Toyota Avalon in 2001, was unsatisfactory, but since then, up until this last service, I was happy with your service. I would guess that with Service at a Dealership, prices are higher than elsewhere, but, until now, I have felt regardless, that I should have service done where I purchased the car. When next service is due, I will probably be checking into other places to have my work done. Very disappointed, especially since my long record of service with you!!!! More

by ANTHONYHUEPPER Verified Customer Verified Customer

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Good experience I experienced excellent customer service the other day at Fred Anderson Toyota of Sanford, North Carolina. I appreciate the friendly attitude of all t I experienced excellent customer service the other day at Fred Anderson Toyota of Sanford, North Carolina. I appreciate the friendly attitude of all the staff. More

by Sam Verified Customer Verified Customer

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Fast and friendly My car was serviced promptly and the interaction with the service personnel was quite pleasant. I'll gladly continue to make the drive from Fayettevil My car was serviced promptly and the interaction with the service personnel was quite pleasant. I'll gladly continue to make the drive from Fayetteville to have my vehicle serviced here. More

by crowbaitbob Verified Customer Verified Customer

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Great visit! Every time I come in for a service everyone is professional and friendly. Also everything is done in a timely manner and there is even a play area for Every time I come in for a service everyone is professional and friendly. Also everything is done in a timely manner and there is even a play area for the kids! More

by Mylee23 Verified Customer Verified Customer

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xxxxing awesome min fing awesome , Chan provided a free loaner and got the work done promptly. They fixed an expensive transmission problem for a bargain. The transmissi fing awesome , Chan provided a free loaner and got the work done promptly. They fixed an expensive transmission problem for a bargain. The transmission fix was inventive and provided a more robust fix for future use. More

by JASONROSEBERRY Verified Customer Verified Customer

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Recall. Day at the spa Paid for day at the spa during a recall visit . It was not done. They took my payment, yet did not clean my car. Disappointing. Had to go back and com Paid for day at the spa during a recall visit . It was not done. They took my payment, yet did not clean my car. Disappointing. Had to go back and complain. They took an hour, and cleaned it. Then, they told me cleaning the back of my PRIUS is not covered. Must pay the 150 day at the spa for that. Very unhappy. More

by HARRIET.BRIGHT Verified Customer Verified Customer

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service department Chan is absolutely the best. He is always smiling and positive. The work is always done on time. That's why I go nowhere else for service Chan is absolutely the best. He is always smiling and positive. The work is always done on time. That's why I go nowhere else for service More

by DMORSE13 Verified Customer Verified Customer

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Awesome Chan and Charles and their crews are the best! They always take the time to answer my questions. They are super respectful. They are professionals Chan and Charles and their crews are the best! They always take the time to answer my questions. They are super respectful. They are professionals in every sense of the word. More

by SASPEN0104 Verified Customer Verified Customer

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