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Chance Guild
63 Reviews
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63 Reviews
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63 Reviews of Chance Guild
January 31, 2026
I informed DePaula 5 weeks ago that my rear hub bolt was broken, the one under recall and they still haven't done anything, I've had it in for service many times over the past year and asked them to perform broken, the one under recall and they still haven't done anything, I've had it in for service many times over the past year and asked them to perform the recall but they tell me they do not have the parts. I dont know but a year seems like a long time to get parts for this. I now have a broken rear hub bolt that ford has recalled and I dont get any reply or help unless I call which I've done NUMEROUS times and I'm told I have to wait for the parts you come in This doesn't seem right. I'm disappointed with DePaula More
by PROFINCONS
Verified Customer
January 29, 2026
As a new customer to DePaula Ford, I am amazed at how efficient the process is in the service department. From the convenience of the drive in service, to the prompt attention I received. Chance was gre efficient the process is in the service department. From the convenience of the drive in service, to the prompt attention I received. Chance was great at keeping me updated along the way. Although the waiting area was set up great, allowing me to work virtually, and was spread out making it open and comfortable. Great experience! More
by danclark5
Other Employees Tagged: Lenny Farnam, Jason Keville , Hussein in sales
January 29, 2026
I had a problem with my cruise control, Chase had a tech look at it and fix it quickly, the tech suggested it may be a low voltage issue, Chase gave me a quote, I agreed and the battery was changed promptly look at it and fix it quickly, the tech suggested it may be a low voltage issue, Chase gave me a quote, I agreed and the battery was changed promptly, hopefully solving any problems going forward, great service department More
by Bob
January 23, 2026
My car was there for almost 3 weeks. The problem wasn't diagnosed for 2 weeks. My calls and emails were not returned, and no apologies were provided. The problem wasn't diagnosed for 2 weeks. My calls and emails were not returned, and no apologies were provided. More
by Robin.granger
Other Employees Tagged: Chance Guild
January 21, 2026
Excellent service. Very courteous. Love the new service area. Considerate of their customers' time. Kept me informed of costs up front. Very courteous. Love the new service area. Considerate of their customers' time. Kept me informed of costs up front. More
by Debra
Other Employees Tagged: Chance Guild
January 20, 2026
Friendly Staff,Repairs done in a timely manner, Clean well maintained and comfortable.waiting area. Chance Guild excellent service advisor listen and handle my concerns regarding my vehicle very pollite. well maintained and comfortable.waiting area. Chance Guild excellent service advisor listen and handle my concerns regarding my vehicle very pollite.. More
by boblipco
January 17, 2026
Chance was great . Service and waiting area were also great. Exceptionally clean and was great dropping off vehicle and getting it back without going outside. Service and waiting area were also great. Exceptionally clean and was great dropping off vehicle and getting it back without going outside. More
by Zlmoose
Other Employees Tagged: Lenny Farnam
January 16, 2026
Incredible disservice to a 30 yr customer Dissatisfied w car bc of SMELL THEY Ford put on the rug of the car it smells so bad that I cannot drive. The car gives me immediate headache. If you had to brin w car bc of SMELL THEY Ford put on the rug of the car it smells so bad that I cannot drive. The car gives me immediate headache. If you had to bring it back to the dealer three times so far, the smell has still not been removed initially when looking at the car, the smell was not there on the day of pick up it was, but no one seems to know why. More
by cmmorbidelli
