Chance Guild | Page 6

Poor customer service, rude and aloof. Effective communication was lacking. What I was told was a 4-5 hour job turned into 5 days without any phone call asking whether that would be a prob Effective communication was lacking. What I was told was a 4-5 hour job turned into 5 days without any phone call asking whether that would be a problem. More

by JJANCHUCK Verified Customer Verified Customer

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They took care of my issue covered by warranty. Provided me with a loaner. I was satisfied with the outcome Provided me with a loaner. I was satisfied with the outcome More

by pstanton9603 Verified Customer Verified Customer

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I bought my car brand new in Feb 2025, and have had to take it in for service twice for the same problem, and now have to schedule a 3rd appointment for the same exact issue, despite them telling me it’s take it in for service twice for the same problem, and now have to schedule a 3rd appointment for the same exact issue, despite them telling me it’s been fixed. More

by crystalgraham Verified Customer Verified Customer

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Wanted ford dealership in Albany and glad I went to DePaula! Would recommend DePaula dealaship for service. DePaula! Would recommend DePaula dealaship for service. More

by John & MaryAnn M. Verified Customer Verified Customer

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I never received an update or courtesy call. Dropped my car off on the 5th for a January 6th appointment initially for a suspension check but needed a serpentine belt and tensioner pully. Three Dropped my car off on the 5th for a January 6th appointment initially for a suspension check but needed a serpentine belt and tensioner pully. Three weeks two days. Not good business. More

by abfjr41 Verified Customer Verified Customer

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Great service sales Very knowledgeable and helpful from purchase and scheduled service. Happy I went to DePaula. purchase and scheduled service. Happy I went to DePaula. More

by etolcser Verified Customer Verified Customer

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I feel like family when I go to Depaula and not just another customer Always a great experience another customer Always a great experience More

by Susankindlon Verified Customer Verified Customer

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Bad job and poor knowledge about the problem Overcharged for simple visible diagnostic, give back vehicle with hanging under splash shield When i saw it put blame on me that it was down before I DONT THINK for simple visible diagnostic, give back vehicle with hanging under splash shield When i saw it put blame on me that it was down before I DONT THINK SO More

by yulunta Verified Customer Verified Customer

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I informed DePaula 5 weeks ago that my rear hub bolt was broken, the one under recall and they still haven't done anything, I've had it in for service many times over the past year and asked them to perform broken, the one under recall and they still haven't done anything, I've had it in for service many times over the past year and asked them to perform the recall but they tell me they do not have the parts. I dont know but a year seems like a long time to get parts for this. I now have a broken rear hub bolt that ford has recalled and I dont get any reply or help unless I call which I've done NUMEROUS times and I'm told I have to wait for the parts you come in This doesn't seem right. I'm disappointed with DePaula More

by PROFINCONS Verified Customer Verified Customer

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Had a smooth and easy experience for my service appointment. Chance was extremely helpful and professional! appointment. Chance was extremely helpful and professional! More

by ASHLEY34 Verified Customer Verified Customer

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