Chance Guild | Page 7

As a new customer to DePaula Ford, I am amazed at how efficient the process is in the service department. From the convenience of the drive in service, to the prompt attention I received. Chance was gre efficient the process is in the service department. From the convenience of the drive in service, to the prompt attention I received. Chance was great at keeping me updated along the way. Although the waiting area was set up great, allowing me to work virtually, and was spread out making it open and comfortable. Great experience! More

by danclark5 Verified Customer Verified Customer

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I had a problem with my cruise control, Chase had a tech look at it and fix it quickly, the tech suggested it may be a low voltage issue, Chase gave me a quote, I agreed and the battery was changed promptly look at it and fix it quickly, the tech suggested it may be a low voltage issue, Chase gave me a quote, I agreed and the battery was changed promptly, hopefully solving any problems going forward, great service department More

by Bob Verified Customer Verified Customer

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Vehicle was in for 3 days for warranty work. No communication on status unless I called No communication on status unless I called More

by Dmcclaine Verified Customer Verified Customer

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My car was there for almost 3 weeks. The problem wasn't diagnosed for 2 weeks. My calls and emails were not returned, and no apologies were provided. The problem wasn't diagnosed for 2 weeks. My calls and emails were not returned, and no apologies were provided. More

by Robin.granger Verified Customer Verified Customer

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Excellent service. Very courteous. Love the new service area. Considerate of their customers' time. Kept me informed of costs up front. Very courteous. Love the new service area. Considerate of their customers' time. Kept me informed of costs up front. More

by Debra Verified Customer Verified Customer

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Friendly Staff,Repairs done in a timely manner, Clean well maintained and comfortable.waiting area. Chance Guild excellent service advisor listen and handle my concerns regarding my vehicle very pollite. well maintained and comfortable.waiting area. Chance Guild excellent service advisor listen and handle my concerns regarding my vehicle very pollite.. More

by boblipco Verified Customer Verified Customer

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Chance was great . Service and waiting area were also great. Exceptionally clean and was great dropping off vehicle and getting it back without going outside. Service and waiting area were also great. Exceptionally clean and was great dropping off vehicle and getting it back without going outside. More

by Zlmoose Verified Customer Verified Customer

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Incredible disservice to a 30 yr customer Dissatisfied w car bc of SMELL THEY Ford put on the rug of the car it smells so bad that I cannot drive. The car gives me immediate headache. If you had to brin w car bc of SMELL THEY Ford put on the rug of the car it smells so bad that I cannot drive. The car gives me immediate headache. If you had to bring it back to the dealer three times so far, the smell has still not been removed initially when looking at the car, the smell was not there on the day of pick up it was, but no one seems to know why. More

by cmmorbidelli Verified Customer Verified Customer

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Did a great job with fixing some warranty work. Will come back for service work and would recommend them to others. Will come back for service work and would recommend them to others. More

by CHANSEN13 Verified Customer Verified Customer

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My truck had an extended stay due to being there btwn the holidays and the multiple items being done. I think they did the best they could at the time. My only advice would be to strengthen status follow up holidays and the multiple items being done. I think they did the best they could at the time. My only advice would be to strengthen status follow up with the customer but again, it was btwn the holidays so I'm sure ppl were taking time off. More

by Susiermarks Verified Customer Verified Customer

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