Chandler Capehart | Page 16

Luke was great, very funny, personable, professional! All around 5 stars!! Helped me get into a truck at a great deal. Will definitely recommend Luke to everyone I know 😊 All around 5 stars!! Helped me get into a truck at a great deal. Will definitely recommend Luke to everyone I know 😊 More

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Luke is a good dude. Hooked my dad up with a pre-owned 2020 Toyota Tundra that had just traded in earlier that day. My dad was looking around and was about to give up on Hooked my dad up with a pre-owned 2020 Toyota Tundra that had just traded in earlier that day. My dad was looking around and was about to give up on this lot and my guy is like, “hold up, I think I may have just the thing” and like a wizard ‘poof!’ conjures up the perfect truck for my dad - who is pretty particular. More

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Everything was handled professionally and promptly with all my questions handled very knowledgeably. The Experience was very pleasing! I will use Capital again, and Chandler and Shane especially! all my questions handled very knowledgeably. The Experience was very pleasing! I will use Capital again, and Chandler and Shane especially! More

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Just picked up my new Supra and the entire experience was perfect from start to finish. Kamryn took amazing care of me the whole time and made the process easy. Chandler in finance walked me through everythi perfect from start to finish. Kamryn took amazing care of me the whole time and made the process easy. Chandler in finance walked me through everything and made sure I understood every option without any pressure. Curry the sales manager stepped in and helped make the deal smooth and fast. You can tell the whole team actually cares about their customers. Five star experience all around. I would absolutely recommend them to anyone looking for their next car. More

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I purchased a newer Tundra and traded in my older one. Curry gave me a great value for my truck, Shane the Sales rep was very helpful and Chandler the Finance gentlemen explained everything in detail an Curry gave me a great value for my truck, Shane the Sales rep was very helpful and Chandler the Finance gentlemen explained everything in detail and gave us several.options that worked in our budget. It was a great buying experience. Will return in the future. More

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My experience with Capital Toyota was not just disappointing — it exposed a level of behavior that no customer should ever encounter at a dealership claiming to be reputable. I placed a deposit disappointing — it exposed a level of behavior that no customer should ever encounter at a dealership claiming to be reputable. I placed a deposit on an incoming vehicle after being told - with pressure that bordered on manipulative - that if I didn’t put money down immediately, the vehicle would be gone. I trusted them. That was my mistake. A week before the vehicle arrived, I unexpectedly lost my job. I immediately contacted the dealership, explained the situation, and asked for my deposit back. What happened next told me everything I needed to know about Capital Toyota’s ethics. The urgency they demanded from me when collecting the deposit vanished the second I needed it returned. Instead, I spent 10 days being shuffled between people, given excuses, contradictions, and dead ends. It should not take ten days and repeated calls to get your own money back. The message was clear: once they have your cash, getting it back requires a fight. After finally receiving the refund and getting my finances in order, I reached out to let them know I might still be able to proceed with the purchase. And that’s when the dealership showed its true colors. I was handed off to someone named Chandler (a manager), who delivered one of the most unprofessional conversations I’ve ever had with any business. He claimed that my refund had somehow damaged Capital Toyota’s corporate purchasing power — an excuse so absurd it would be laughable if it weren’t used to justify what came next. He told me that if I wanted to buy from them now, I would be forced to finance through their dealership. Not offered — forced. Then he attempted to punish me financially: • $4,000 less for my trade-in than another dealership • Extra finance charges piled on for no legitimate reason • An attempt to pressure me into an immediate decision It wasn’t sales. It wasn’t policy. It was retaliation. At that point, it became crystal clear: Capital Toyota does not value customers — they only value control. And if life circumstances change, they believe you should pay for the inconvenience. I walked away permanently. I went to Cleveland Toyota, where I bought the same vehicle, in the color I wanted, with the factory-installed packages Capital Toyota insisted “weren’t available.” Cleveland Toyota accomplished, in one visit, what Capital Toyota claimed was impossible. Here’s the truth: A dealership that treats a customer’s misfortune as an opportunity to squeeze, punish, and intimidate is not a dealership worth trusting with a dime. I rarely leave reviews. But some experiences demand to be documented - not out of anger, but out of responsibility to the next customer who walks through their doors unaware. If Capital Toyota reads this, I hope the discomfort is enough to spark change. No business that treats people this way should be surprised when customers take their money - and their loyalty -elsewhere. I feel so strongly, that I have also crafted a letter to Toyota’s Brand Engagement Center. Luckily I was smart enough to record my conversation with “the manager”, and I am looking forward to their response. Shame on you! More

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From the minute I messaged Nicolas about the 2021 LX570 I knew I was in good hands. He was very professional, and worked quickly to make the deal happen. I appreciated his and Chandler's no pressure/ no dram knew I was in good hands. He was very professional, and worked quickly to make the deal happen. I appreciated his and Chandler's no pressure/ no drama, approach to car buying. Everything was handled quickly and efficiently. 10/10 would buy again! More

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Luke and curry, was very professional and really great people to work with. They affordably got me out of my older vehicle, and into a new to me Tundra! Thanks so much to Luke Hefner, he was exceptionally people to work with. They affordably got me out of my older vehicle, and into a new to me Tundra! Thanks so much to Luke Hefner, he was exceptionally thorough and very caring. More

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Luke was so helpful and amazing to work with! He helped find the perfect vehicle for me! I highly recommend him if you are looking for a car! He’s funny and honest and clearly loves helping oth He helped find the perfect vehicle for me! I highly recommend him if you are looking for a car! He’s funny and honest and clearly loves helping others. Thank you Luke! More

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Bought a 2017 Chevy Tahoe premier from capital toyota in April 2025, paid roughly 30k. Could not have had more trouble out of this vehicle so far. AC compressor failed, brand new tires that have problems si April 2025, paid roughly 30k. Could not have had more trouble out of this vehicle so far. AC compressor failed, brand new tires that have problems since the day they put them on, constant engine issues to include multiple cylinder failures. All of this in the first six months. Multiple electrical systems have state they need servicing according to the dash, which began popping up within one week of purchase. At the time, a teacher with a third child on the way, I feel as though the dealership sold me a faulty vehicle, at a high price. As for the service department, when I attempted to bring it in to have the AC looked at in JUNE, I was told it would be on site for up to a week… In no world is any of this acceptable. It is disheartening to know my family was seemingly taken advantage of. I can give specific names of the salesperson and manager, but I don’t think it is a person issue at the root, it is seemingly a dealership, character issue. More

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