Curry Stone

Luke Hefner was great to deal with. No pressure, very friendly and highly recommend seeing him if you are in need of a car! No pressure, very friendly and highly recommend seeing him if you are in need of a car! More

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I purchased a used 2020 Toyota Land Cruiser from Capital Toyota in July 2026. Unfortunately, my experience after the sale has been extremely disappointing. After taking delivery, I discovered that the ve Toyota in July 2026. Unfortunately, my experience after the sale has been extremely disappointing. After taking delivery, I discovered that the vehicle had been sold with three headrests missing. I eventually found one stored elsewhere in the vehicle, but two were still missing. Capital Toyota later acknowledged the oversight in writing, stating, “we didn’t catch that the headrests were missing when your vehicle was sold.” Their proposed remedy was not to replace the missing headrests, but to sell me the two OEM headrests at what they described as their dealer cost—approximately $985 before tax. I then found the exact same genuine Toyota OEM parts available from another Toyota dealership for less than Capital Toyota's supposed dealer cost. In other words, their proposed accommodation would actually have cost me more than simply buying the parts myself from another Toyota dealer. Unfortunately, the problems didn't end there. The Blind Spot Monitor and Rear Cross Traffic Alert have not worked since I purchased the vehicle. I subsequently had the vehicle diagnosed by another Toyota dealership. After removing the rear bumper, they found that both blind-spot sensors were not reading and that both had physical damage—one was broken and the other scratched. They saw evidence that the vehicle had been in an accident which was NOT disclosed to me. Their estimate to replace the sensors/brackets and calibrate the system was approximately $3,300. I have tried repeatedly to resolve these issues directly with Capital Toyota. I communicated with my salesperson, Nick Galindo, as well as Steve Wilson and Used Car Manager Curry Stone. After weeks of back-and-forth, I gave them a date by which I simply asked for a final answer regarding the headrests. None of them responded. I then opened a case with Toyota Customer Relations. Toyota contacted Capital Toyota and gave the dealership a deadline to respond. Capital Toyota did not respond to Toyota either. I followed up with Toyota, and they reached out to the dealership a second time. I also emailed General Manager Eddie Triplett directly explaining the entire situation and asking for his assistance. I received no response from him either. I'm not claiming Capital Toyota knowingly concealed the damaged BSM sensors. What I can say is that Capital Toyota has acknowledged in writing that it failed to catch the missing headrests before selling me the vehicle, another Toyota dealer subsequently documented significant physical damage to the BSM components, and repeated attempts by both me and Toyota Customer Relations to get management to address these issues have gone unanswered. Used vehicles can have problems. What earns the one-star review for me isn't simply that problems were discovered after the sale—it's how Capital Toyota handled them after they were brought to its attention. I gave the dealership multiple opportunities to resolve this privately before posting a review. At this point, prospective buyers should know about my experience. More

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Best car buying experience ever! Go see salesman Luke Hefner when buying your next car! He is wonderful! ⭐️⭐️⭐️⭐️⭐️ Go see salesman Luke Hefner when buying your next car! He is wonderful! ⭐️⭐️⭐️⭐️⭐️ More

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Me and my wife came back to Capital Toyota after our daughter bought a car from Curry a few years ago. Curry has since moved up to management! Luke helped us as well. He's a good young man. This dealers daughter bought a car from Curry a few years ago. Curry has since moved up to management! Luke helped us as well. He's a good young man. This dealership is great to do business with!! More

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My boy Luke is awesome, he is very helpful and knowledgeable!! This was my second vehicle I have bought from him in a week!! He’s a great guy!! knowledgeable!! This was my second vehicle I have bought from him in a week!! He’s a great guy!! More

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I drove four hours to Capital Toyota in Chattanooga to purchase a $75k Toyota Tundra and trade in my 2018 TRD Off-Road Tacoma, which was in excellent condition. The managers began the process with an u purchase a $75k Toyota Tundra and trade in my 2018 TRD Off-Road Tacoma, which was in excellent condition. The managers began the process with an unreasonably low trade-in valuation for my Tacoma. After negotiations, I asked my salesman, Luke, to submit a standard counter-offer to management. He flatly refused to do so, stating, “No, that’s the deal.” This abrupt refusal eliminated any opportunity for further fair or collaborative negotiations. I feel the transaction was handled poorly, with a lack of transparency and mutual professionalism. Furthermore, during the financing process, Chandler, did not process my $500 military rebate before the close of the sale. To resolve this error, the dealership promised to mail me a $500 compensation check. After a full month passed without receiving the funds, I escalated the matter directly to the General Manager, Eddie Triplett, who apologized and expedited the missing $500 check next day. More

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Please ask for Luke he is a good Christian man . Everything he told me was so true. Honest young man. Was so very patient with me . Thank you Luke Everything he told me was so true. Honest young man. Was so very patient with me . Thank you Luke More

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Just had the best experience purchasing my new RAV4 from Capital Toyota! Nic, Sam, Chandler and Curry made everything so easy for me, answered all my questions, and took away the stress I had regarding this Capital Toyota! Nic, Sam, Chandler and Curry made everything so easy for me, answered all my questions, and took away the stress I had regarding this major purchase. I will 100% recommend this dealership and this team for anyone looking for a new vehicle! More

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Jonathan was a fantastic salesman. He was extremely knowledgeable and was able to answer all my questions and concerns. Chandler Capeheart and Curry Stone made the financing a breeze. He was extremely knowledgeable and was able to answer all my questions and concerns. Chandler Capeheart and Curry Stone made the financing a breeze. We found ourselves in a situation where we needed a car quickly and Capital Toyota and Jonathan gave us a wonderful experience! More

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Informational, polite, and very trustworthy. If I were to get another car from anywhere, let it be here and with Brandon Dale. As a first time buyer, could NOT have had a better experience. Than If I were to get another car from anywhere, let it be here and with Brandon Dale. As a first time buyer, could NOT have had a better experience. Thank you! More

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