Chapaman Auto Marketing | Page 4

This was the first time I used this dealer for service and they did a very good job! and they did a very good job! More

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Everyone is very professional and no hard sell. Made our experience well worth the drive from Tucson. Love the car. Far exceeded my expectations. Made our experience well worth the drive from Tucson. Love the car. Far exceeded my expectations. More

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Erika is truly one of the best salesperson in the industry. I have purchased four vehicles from her at Freeway Chevrolet. I will continue to buy from Freeway. industry. I have purchased four vehicles from her at Freeway Chevrolet. I will continue to buy from Freeway. More

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If I could give a zero star I would. I spent 5 hours and drove 60 miles round trip to be used, abused and insulted during a cash offer to purchase a new car. They advertised the new car I spent 5 hours and drove 60 miles round trip to be used, abused and insulted during a cash offer to purchase a new car. They advertised the new car online for a MSRP of $48,885 with $1750 savings for a sales price of $47,135. After driving the car and ready to deal I thought ok I could try negotiating a lower price than the $47,135 or just pay full price of $47,135 plus tax, doc fees and license. To my amazement I was presented an offer from them to purchase the car that appeared to have over $9000 for dealer fees, adders and etc. including a $5000 market adjustment which all added to north of $61,000 for a sales price for the car. When I talked to management and explained that their ad said the car price at Chapman/Freeway Chevrolet was $47,135 and I was willing to pay that plus taxes, doc fees and license .......management laughed at me. Eventually management grudgingly agreed that the owner was willing to sell the car for approximately $54,000. I offered approximately $52,000 because their add price plus taxes and license would come to that number. They refused to sell the car for the $52,000 price which matched their advertised price. Yes I felt very used abused and insulted over how I was treated and believe they kept the car to look for the next sucker that will pay north of $61,000. More

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Richard Poole is one of the best Service Advisors who pushed back on the Mechanics not to through $ away treating the symptoms and pressed them to find the root cause pushed back on the Mechanics not to through $ away treating the symptoms and pressed them to find the root cause More

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I visited the dealership based on an online pricing process, for both my trade-in and a new car (trailblazer), I received a call from a certain 'Mike' to finish the paper work. During my visit I asked process, for both my trade-in and a new car (trailblazer), I received a call from a certain 'Mike' to finish the paper work. During my visit I asked the dealer to quote me an out to door price for a Trailblazer Aktiv, but the difference was $ 4,000 between my expectation and theirs. I left without making a deal. A couple of daya late I received another call to negotiate and we agreed on spliotting the difference in half. I cleaned my car, grabbed my title, went to the bank to get a cashier check as requested by the dealer. When we started doing the paperwork (with a certain Kevin), I realized that they switched the car from'Aktiv' to 'TL'. I normally requested to honor the deal on the original car, but they tried to renogtiate the price. I grabbed my keys and my ID and hit the road. This is the kind of dealer that earned the reputation of dishonesty for the automobile dealership industry. More

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The sales people are excellent about putting their customers frist with their program selling and services Thanks .. customers frist with their program selling and services Thanks .. More

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I was greeted immediately upon my arrival. I had an appointment for an oil change but I was told it would still take one to two hours. However, I was also given the option of having a LYFT d I had an appointment for an oil change but I was told it would still take one to two hours. However, I was also given the option of having a LYFT driver take me back home free of charge - which I did. That is a nice touch! My 2021 Corvette was serviced and all systems checked out OK. I always feel like I get friendly, fair, and quality service at this dealership. More

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Melissa powell is the best advisor I've ever had. My car was unsafe to drive and got it in the shop immediately. They paid for my rental as well ;-) Although it took 3 months for my steering gear she My car was unsafe to drive and got it in the shop immediately. They paid for my rental as well ;-) Although it took 3 months for my steering gear she kept in contact and when the part got there it was fixed right away. Thank you so very much More

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This is our third purchase from Freeway chevrolet. They continue to earn our repeat business. Great customer service, price and product availability. They continue to earn our repeat business. Great customer service, price and product availability. More

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