Chapin Cole | Page 2

I have 2002 Nissan Extera Customer service Britney she is very friendly Adrian is very good and smart mechanic thank you for take it care my car is very friendly Adrian is very good and smart mechanic thank you for take it care my car More

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I told them about my free car oil changes (from getting a new car) and they still made me pay just for the oil change. They said they’d refund me back, but they never did. new car) and they still made me pay just for the oil change. They said they’d refund me back, but they never did. More

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I visited dealership yesterday as I enrolled in Family plan which say free oil changes, when I visited dealership service advisor said unless you go with tire rotation we cannot do free oil change. He was plan which say free oil changes, when I visited dealership service advisor said unless you go with tire rotation we cannot do free oil change. He was very reckless and least bothered to hear even after me telling I wish to have rotation done at other place. There is nothing written or published anywhere which says free oil change possible only when you do tire rotation. This is pure gimmick by dealership when you buy new car and they make you fall trap later during the service. When I ultimately paid for service, I discovered that they only changed oil and did not do tire rotation, I have to show proof to service advisor when they bought the car to me, and he again went inside with the car to get the rotation done. It is highly advised that they need to have cameras installed to check what technicians are doing. The service advisor name is Brayan Mora. More

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Just went for another oil change, we paid for the service agreement that states that we get the car swept out, oil change, rotation, and a car wash. Just like almost every time I go there they try to upsell agreement that states that we get the car swept out, oil change, rotation, and a car wash. Just like almost every time I go there they try to upsell you on brake fluid change...this is so wrong, they ALWAYS say it is black so it needs changed. . Anybody who knows vehicles knows that the fluid turns black immediately after use. Secondly when making the appointment they said I needed a safety recall done so I asked if it would take additional time and they said no, however when I arrived they said it would take 3hrs. Also when making appointment I told them that my vehicle doesn't fit through the car wash so it would need to be done by hand. It was never completed and the vehicle was only swept out on the driver and passenger front seats. They don't do what they say, and it is something that I payed for. Never again will I buy there...stay clear of the crooks!!! More

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Rashad Watters has been so very helpful and made our experience easy. I would recommend to anyone looking for a new vehicle. Rashad is top notch! experience easy. I would recommend to anyone looking for a new vehicle. Rashad is top notch! More

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The worst dealership experience I have EVER HAD. When my 2019 Sentra wouldn't start this morning, I called roadside assistance to have it towed to this dealership. I was promptly informed by sales advisor, 2019 Sentra wouldn't start this morning, I called roadside assistance to have it towed to this dealership. I was promptly informed by sales advisor, Ross, that I wouldn't have an answer until mid-afternoon after it got there at 10AM. 10. AM. It literally wouldn't start?? This isn't routine, it's literally the dealership not standing behind the product they sold me a mere 10 months ago. Then, stranded without a vehicle, I asked whether I should come to the dealership and was not given a definitive answer. After two fruitless phone calls, I decided to take a $20 uber over there, only to be dismissed, despite explaining I had a job several hours away that I was starting TONIGHT. When I expressed concern over my car not starting despite being so new, I was given the patronizing answer, "that's why cars have warranties." No offer of a loaner or a rental and no answer on what the HECK was wrong with my Sentra. In the meantime, my partner had written a review detailing my grievances and when Ross received it, he actually told me that if it wasn't taken down, they wouldn't move my car up as quickly to get looked at. After an agonizing couple hours (part of which included listening to another customer's concern of their maintenance taking too long and being dismissed like I was), my car was finally taken in and required a 10 minute fix. After all that. On the way out, Ross encouraged me again to have my partner take the review down. Well, we won't. And this is going up, too. Despite their "family plan," I will NEVER EVER return to this dealership. Unorganized, unkind, and not customer oriented in the slightest. There are plenty of other dealers out there; use them. Oh, and while you're at it, probably don't buy a Sentra... More

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Chapin Cole-THe life saver My name is Hitesh, i live in New Jersey, I was there for 4th of July weekend .. On Saturday evening my car got Broke down ..i wasn't able to drive any My name is Hitesh, i live in New Jersey, I was there for 4th of July weekend .. On Saturday evening my car got Broke down ..i wasn't able to drive any more .. it was almost 4 pm in the evening i was in a hopeless situation since i didn't have any appointment but Chapin Cole was the Person who helped me , He was so polite and he took care of my Car and gave me a loaner car.. i was supposed to leave on Saturday back to New Jersey but we expected it to be fixed by Thursday.. Chapin had taken a special care and he was updating me on the Status once in a while ..Finally he got my car fixed by Tuesday afternoon.. His acknowledgement and his greet were so polite... Thank You Chapin for your great Help. More

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