Charlene Kratzer
Charlene Kratzer at Rothrock Motor Sales

Charlene Kratzer

Service Admin

Rothrock Motor Sales

1648 Plaza Lane
Allentown, PA 18104

4.6
386 Reviews
4.6

386 Reviews

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386 Reviews of Charlene Kratzer

May 02, 2024

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Employee Rating

Very knowledgeable and friendly service staff. Quick service done right the fist time. Highly recommend. More

by BLU11WRX
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Recommend Dealer
Yes

May 01, 2024

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Very knowledgeable/professional service dept. Will return in the future. Was happy w/work performed as well More

by G-Man
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Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

May 01, 2024

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This is the dealership where I purchased my car. I've been here since 2013. More

by GENSBABY5
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Recommend Dealer
Yes

April 28, 2024

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I was very satisfied with the experience and the service personnel. I was treated very professionally by the people I dealt with. They solved all my problems. More

by john.laky
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Recommend Dealer
Yes
Apr 29, 2024

Rothrock Motor Sales responded

Thank you for your review! We are glad to be able to solve all the problems your were having! Have a great day!

April 25, 2024

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Thank-you rothrock for selling and taking care of my nissan, the ladies in the nissan service side are amazing there always professional and very friendly thanks again for great service More

by jbaron1014
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Recommend Dealer
Yes
Apr 25, 2024

Rothrock Motor Sales responded

Thank you for your kind words about our service team! We are glad to be able to have helped you out with your Nissan! Have a nice day!

April 25, 2024

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A very clean, wonderful dealership and service center. Quick, well priced and extremely friendly advisors make this a great center to choose. More

by JZETTLEMOYER18
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Recommend Dealer
Yes
Apr 25, 2024

Rothrock Motor Sales responded

Thank you for your review! We are happy your service went quickly! We hope to see you again in the future!

April 25, 2024

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Everyone was extremely friendly and helpful. Best place to bring your vehicle for service and repairs More

by goamps1
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Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

Apr 25, 2024

Rothrock Motor Sales responded

Thank you for your positive feedback! We are glad your service went smoothly and everyone was friendly and helpful! Until next time, take care!

April 25, 2024

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It took over 5 hours to do an oil change and to rotate tires. I hope this was an off day because I am a long time customer. More

by doug marin
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Recommend Dealer
Yes

Other Employees Tagged: Chelsea Norton, Mario Sessanta

April 20, 2024

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Great service, everyone was very nice, well taken care of, would recommended to family and friends! More

by aprilfullam
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Recommend Dealer
Yes
Apr 23, 2024

Rothrock Motor Sales responded

Thank you for your review and recommendation! Have a nice day!

April 19, 2024

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The people in the service department were kind, helpful, informative. I would gladly recommend Rothrock to anyone. More

by rebelyanke
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Recommend Dealer
Yes
Apr 23, 2024

Rothrock Motor Sales responded

Thank you for your feedback and recommendation! We are glad to know you enjoyed our service department! We look forward to seeing you again, take care!

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