Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 2

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.6
388 Reviews
4.6

388 Reviews

Write a Review

388 Reviews of Charlene Kratzer

April 20, 2024

Dealership Rating
Employee Rating

Great service, everyone was very nice, well taken care of, would recommended to family and friends! More

by aprilfullam
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 23, 2024

Nucar Nissan of Allentown responded

Thank you for your review and recommendation! Have a nice day!

April 19, 2024

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Employee Rating

The people in the service department were kind, helpful, informative. I would gladly recommend Rothrock to anyone. More

by rebelyanke
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Workmanship
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Recommend Dealer
Yes
Apr 23, 2024

Nucar Nissan of Allentown responded

Thank you for your feedback and recommendation! We are glad to know you enjoyed our service department! We look forward to seeing you again, take care!

April 17, 2024

Dealership Rating
Employee Rating

Always a good experience with Simone and everyone else in the service department!! They need a raise especially Simone, she goes above and beyond to help!! More

by Suzanne Heine
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

Apr 18, 2024

Nucar Nissan of Allentown responded

Thank you for your feedback! We are glad to hear Simone did such a great job and went above and beyond to help you! Until next time, take care!

April 14, 2024

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Very quick and professional. My truck was ready to go well before the estimated time. More

by JKIEFSKI
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Recommend Dealer
Yes

Other Employees Tagged: Chelsea Norton

Apr 16, 2024

Nucar Nissan of Allentown responded

Thank you for your positive review. We're glad that your truck was ready ahead of schedule. Please don't hesitate to reach out if there's anything else we can do for you.

April 14, 2024

Dealership Rating
Employee Rating

Made my appt for inspection and asked how long I would have to wait. A time frame was given to me for 2 1/2hrs & it was completed. They explained everything that was done & everything that is needs to be More

by Mnroskos
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

Apr 16, 2024

Nucar Nissan of Allentown responded

It's wonderful to hear about your positive experience with Rothrock Motors! We're thrilled that your inspection appointment was completed within the estimated time frame and that you received thorough explanations about the service. Thank you for choosing us for your vehicle servicing needs!

April 11, 2024

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Good expirence in purchase a car, excellent service from Matt always giving the right information and clarifying what the client really needs. More

by mariaasanchezltkd
Sales Price Transparency
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Recommend Dealer
Yes
Apr 12, 2024

Nucar Nissan of Allentown responded

Thank you for your feedback! We are happy you had a good car buying experience with us, and that you found Matt so helpful! Enjoy your new Nissan and take care!

April 10, 2024

Dealership Rating
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Always do a good job & take good care of our fleet, and know what they are doing. More

by gail.hurson
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 10, 2024

Nucar Nissan of Allentown responded

Thank you for your review! We are always happy to take care of your vehicles! Until next time, take care!

April 10, 2024

Dealership Rating
Employee Rating

Rothrock is without a doubt the best dealership in the Lehigh Valley ,it's definitely one of the best in the state of Pennsylvania, outstanding parts ,service and sales staff that works to do the best for More

by DUARTEMIRO375
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 10, 2024

Nucar Nissan of Allentown responded

Thank you so much for your wonderful feedback! We are glad you think so highly of us! Enjoy your new Dodge and have a great day!

March 18, 2024

Dealership Rating
Employee Rating

Very friendly staff, always knowledgeable. They are always very helpful. Doug and Charlene are great assets to the Rothrock Service team. Thank you! More

by XTYPE1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Doug Burkhardt

Mar 18, 2024

Nucar Nissan of Allentown responded

Thank you for your kind words about our staff and dealership! Have a wonderful day!

March 14, 2024

Dealership Rating
Employee Rating

I like to take my car there they are always professional in taking care of your vehicle and it’s not a long wait time, and they are always kind and respectful to me More

by SGOODE54
Service Price Transparency
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Service Time
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Recommend Dealer
No
Mar 15, 2024

Nucar Nissan of Allentown responded

Thank you for your kind words, we are so happy to be able to give you the professional service experience we strive for. If you meant to leave us a higher star rating, we would appreciate you updating your response. Thank you.

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