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Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 3

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.6
388 Reviews
4.6

388 Reviews

Write a Review

388 Reviews of Charlene Kratzer

March 14, 2024

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Employee Rating

I like to take my car there they are always professional in taking care of your vehicle and it’s not a long wait time, and they are always kind and respectful to me More

by SGOODE54
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Recommend Dealer
No
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Mar 15, 2024

Nucar Nissan of Allentown responded

Thank you for your kind words, we are so happy to be able to give you the professional service experience we strive for. If you meant to leave us a higher star rating, we would appreciate you updating your response. Thank you.

February 28, 2024

Dealership Rating
Employee Rating

g g g g g g g g g g g g g g g g g g g More

by ECGSAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Kevin Podratz

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Feb 29, 2024

Nucar Nissan of Allentown responded

Thank you for your 5-star rating and review! Have a nice day!

February 22, 2024

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Employee Rating

Professional, polite,curtious, respectable in & out in a reasonable amount of time. Will be going back More

by uwhoome
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton, Mario Sessanta

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Feb 23, 2024

Nucar Nissan of Allentown responded

Thanks for your great rating of Rothrock Motors! We're happy we could provide a 5-star experience for you. Thanks for your business and we hope to work with you again soon.

February 21, 2024

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Employee Rating

Was told that if any codes return to let them know. Codes returned before leaving the lot and nothing was done to help.about it More

by FERN1368
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Recommend Dealer
No
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Feb 21, 2024

Nucar Nissan of Allentown responded

Thank you for bringing to our attention. We strive to satisfy all of our customers before they leave our dealership, and we are disappointed you did not experience this. At your convenience, please contact our Director of Operations, Patrick Jeffers, at 484-223-0527 so we can make this up to you and address your concerns. Thank you and we look forward to hearing from you.

February 18, 2024

Dealership Rating
Employee Rating

The service department addressed the problem with my Jeep with the utmost professionalism from drop off to pick up! More

by kbvmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Sessanta

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Feb 19, 2024

Nucar Nissan of Allentown responded

We are glad to hear that we addressed your problem with professionalism! Thank you for your kind words and we hope to see you again for all of your auto needs!

February 17, 2024

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Employee Rating

Rothrock been my dealership for about 4 years or more always take good care of your car and pocket love them very much More

by luz.velazquez83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Greg David, Monte Loch, Jarred Stirk, Chelsea Norton, Mario Sessanta

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Feb 19, 2024

Nucar Nissan of Allentown responded

Thank you for being a loyal and repeat customer of ours! We always love hearing back from our satisfied customers, and are glad we can take good care of you and your vehicle! Have a wonderful day!

February 09, 2024

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Employee Rating

Great place to go service great people to work with very clean great chocolate and coffee More

by mrsssnt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Baret, Chris Andrews, Simone McErlean, Chelsea Norton, Mario Sessanta

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Feb 12, 2024

Nucar Nissan of Allentown responded

Thank you for your 5-star rating and review! We are glad you received great service! Have a wonderful day!

February 07, 2024

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Good experience. Waiting area was clean and comfortable and service was done in a timely manner. More

by jamz.russell
Recommend Dealer
Yes
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Feb 07, 2024

Nucar Nissan of Allentown responded

Thank you for your feedback! We are happy that you had a good experience with us! Until next time, take care and have a nice day!

February 04, 2024

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Employee Rating

Great service. Very professional and the work was done quickly and accurately. Highly recommend. Two thumbs up. More

by fdickman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton, Mario Sessanta

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Feb 05, 2024

Nucar Nissan of Allentown responded

Thank you for your feedback and recommendation! We are glad your service was quick and accurate! Until next time, have a nice day!

February 01, 2024

Dealership Rating
Employee Rating

Always have availability to take care of my car professionally and smile. Explain what was the problem and what’s needs to be fixed. More

by Peri
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Feb 01, 2024

Nucar Nissan of Allentown responded

Thank you for taking the time to let us know how we did! We are happy to see that you had such a positive experience with us! Until next time, take care!

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