Charles Archer | Page 63

Amazing Experience "My wife and I pulled onto the lot Saturday with NO intention of buying a car and were immediately greeted by Charles. I ( at that point ) was very bl "My wife and I pulled onto the lot Saturday with NO intention of buying a car and were immediately greeted by Charles. I ( at that point ) was very blunt and abrupt with Charles and let him know we were just there to look and gather some information to which he stated that was fine that he was only there to help and asked what were were looking for and promptly pointed us in the right direction. We didn't see the specific car we were looking for so he offered to take us inside to locate the car ( which we had seen on-line ) and upon getting inside I saw Roberto ( General Manager ) who we had dealt with before and Charles went to the Sales Counter and got him. Roberto came over and greeted us and being repeat customers ( our 3rd Kia ) I cut right to the chase and told him our situation, what we were looking for and what we needed to accomplish. Roberto understood and Charles jumped into action. I must say that buying ( yes we ended up buying today even after committing not to ) from Charles and Casey Kia is an incredible experience. Charles NEVER once made us feel rushed ( even though we didn't want to be there ) or feel like he was trying to sell us a car. Charles understood why we were there and what we were trying to accomplish and accommodated us in every way possible. We went to Casey today to gather information to see if this car would fit our budget and the circumstances we are in, Charles and the staff helped us in every way possible and made the experience quick, easy and painless. We left the dealership at one point to discuss the matter ( after receiving sales figures ) and the staff was very understanding about why we didn't want to commit right at that moment and they were willing to give us all the time we needed to make a decision. After taking a few hours to discuss the numbers and the transaction we called back and asked them to get the paperwork started ( not at all what I had imagined for today ). When we returned to the dealership Charles had the paperwork started and only needed to get the car cleaned and fueled while we went through finance. Finance was a breeze - if you haven't bought a car in a while things have changed. There was NEVER any pressure from anyone at the dealership to buy anything we didn't want, they were clear and concise in their explanations and went above and beyond. My wife and I have bought 15 cars over the years and this was by far the easiest transaction I have ever had and one of the most enjoyable. If you are like me then you hate spending your day at the dealership playing games with the staff, I can honestly say if you go into Casey Kia and you are up front with them from the very beginning and let them know what you are trying to do they will help you in every way possible and guide you through the process. I personally want to recognize Charles for his demeanor, never once did we feel like we had to leave with a car today, never once did we feel like we were wasting his time because we were " gathering information ", Charles is very knowledgeable and a pleasure to deal with and if you are looking for honest and straight shooting then he is your guy. " More

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Repeat Customers Charles met us in the parking lot getting out of our car. He was helpful, friendly and not the "pushy salesman" type we have encountered many times be Charles met us in the parking lot getting out of our car. He was helpful, friendly and not the "pushy salesman" type we have encountered many times before. Very fast and efficient. Great experience. More

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Amazing salesman! As soon as I got to the dealership, I was greeted by Charles outside and his courtesy never stopped from there. He was very knowledgeable of the produ As soon as I got to the dealership, I was greeted by Charles outside and his courtesy never stopped from there. He was very knowledgeable of the product and genuinely wanted to help me as much as possible. Not only is he a great asset to the KIA team but a gentlemen anyone would be happy to call a friend! More

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Great service Charles gave me greaat service in purchasing my new car. He was very knowable and interested in meeting my needs not the dealerships. I quickly realiz Charles gave me greaat service in purchasing my new car. He was very knowable and interested in meeting my needs not the dealerships. I quickly realized he was concerned that I get the car that I wanted. A pleasurable experience. More

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Purchase of new car Charles was very helpful and on top of everything he made me feel like I was at home and explain everything so that I understood it he's a very good Charles was very helpful and on top of everything he made me feel like I was at home and explain everything so that I understood it he's a very good salesman one of the best I have met he explains everything and really shows all you need to know about your new car More

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Purchase of second vehicle from Charles Charles is the best salesman I've ever met he is very helpful and I'm top of everything and always puts the customer first I would recommend anybody t Charles is the best salesman I've ever met he is very helpful and I'm top of everything and always puts the customer first I would recommend anybody to buy a car from him that I know he is very knowledgeable about the vehicles and have two answers all questions probably More

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Great First Time Buyer Experience!! As a younger person, I was really nervous about purchasing a car from a dealership but I had no problem working with Charles and his crew to get a pri As a younger person, I was really nervous about purchasing a car from a dealership but I had no problem working with Charles and his crew to get a price for my dream car. Charles knew everything about the car, which is amazing. As a first time buyer, I felt no pressure into buying a car and overall would recommend anyone to purchase their next car at Casey Kia, especially through Charles. Overall, wonderful experience!!! More

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Never give up! When you think your not able, never give up. I was extended the utmost respect and courtesy at today's appointment. Mr. Archer was Very patient with m When you think your not able, never give up. I was extended the utmost respect and courtesy at today's appointment. Mr. Archer was Very patient with me and to the best of his ability never gave up on satisfying my needs and budget, with the best possible vehicle. Thank you Mr. Archer for your superior customer service going above and beyond and never giving up on me! I would most definitely recommend my friends and family. More

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Great experience I would highly recommend Charles Archer as a saleman if your in the market of purchasing a new or used vehicle. He defienltly went above and beyond to I would highly recommend Charles Archer as a saleman if your in the market of purchasing a new or used vehicle. He defienltly went above and beyond to meet my needs. He is amazing at what he does very professional and he take his time. Not your typical salesman at all. The time I spent here at the delarship with him I'm certain he has passion for what he does. I would go through the experience today all over again. I'm very grateful for his service. More

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Awesome Customer Service ! Charles Archer was really helpful And very thorough about everything. His work speaks for it's self. And I will definitely recommend people to him . Charles Archer was really helpful And very thorough about everything. His work speaks for it's self. And I will definitely recommend people to him . More

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