Charles Archer
Charles Archer at Casey Kia

Charles Archer | Page 62

Sales Consultant

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

Contact Me
5.0
687 Reviews

Charles came to Casey in June of 2016. He has 24+ years of automotive experience. Also multiple years of Presidents Club member, & awarded for Salesperson Of The Year for 2018. He's also Kia University Certified & awarded a Masters Certification since 2020. He enjoys cars, sports, and music.

Dealership Experience

10 yrs, 4 mos

Industry Experience

28 yrs, 5 mos

Specialties & Trainings

Presidents club member & Salesperson of the year for 2018

5.0

687 Reviews

Write a Review

687 Reviews of Charles Archer

May 03, 2017

Dealership Rating
Employee Rating

Make a plan Our experience with Mr. Charles was wonderful. We learned alot through him. He made everything understandable. We will recommend him and this car deal More

by Mmiyauna7
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
May 03, 2017

Casey Kia responded

Thank you for the amazing positive review. We are happy Charles and the rest of the Casey KIA team were able to provide you with outstanding service. Customer satisfaction is important to us. Our associates try their best to provide all the relevant information you are seeking so that you can make a well-informed decision. Thank you for recommending us to your friends and family and we look forward to assisting you with your next automotive needs. Thank you and have a great day.

May 01, 2017

Dealership Rating
Employee Rating

Professional Came in to the dealership looking to buy a Kia Soul, and was met by Charles. Although we couldn't come to terms, throughout the time he was very profe More

by Sk8erMikez
Recommend Dealer
Yes
May 01, 2017

Casey Kia responded

Thank you for your positive feedback. We are glad that Charles was able to answer all of your questions and provide you with outstanding service even if you did not end up purchasing a vehicle from us this time. Our associates strive to offer the best customer service possible. We value your business and hope you come see Charles again when you are ready to buy. Again, thank you for the review and we hope you have a wonderful day.

April 28, 2017

Dealership Rating
Employee Rating

Quality & professionalism! My wife & I came into the dealership looking for a car of our own. We were fortunate enough to be taken care of by Charles, a wonderful & professional More

by Mattp1427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 01, 2017

Casey Kia responded

Thank you for the 5-star worthy review. We're happy to hear that Charles provided you with an amazing car-buying experience. Customer satisfaction is very important to us and we strive to ensure that our customers walk away happy each time. Thank you for taking the time to leave us a review. We look forward to seeing you for your next automotive needs. We hope you have a wonderful day.

April 27, 2017

Dealership Rating
Employee Rating

Buying Experience Charles goes above and beyond for his customers is very nice and friendly treats you as a if you were family I will send all my family and friends to More

by Bphilpott12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Jernigan

Apr 27, 2017

Casey Kia responded

Thank you for the 5-star worthy review. We're happy to hear that Charles provided you with a great, friendly experience. Customer satisfaction is important to us and we strive to ensure that our customers walk away happy each time. Thank you for your feedback and for recommending us to all your family and friends; we look forward to serving them in the near future. We appreciate your continued business and look forward to seeing you on your next service visit. Have a wonderful day.

April 15, 2017

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Employee Rating

Best experience buying my first car! He made the process super easy and straightforward! He even allowed me to take my dream car home while the paperwork was being finished. I would defin More

by Taylormonique5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 04, 2017

Casey Kia responded

Taylor, thank you for the positive review. We're happy to hear that Charles provided you with amazing service. Our sales representatives do all they can to make the car-buying experience an enjoyable one. Customer satisfaction is a primary goal at our dealership and we try to go above and beyond for our customers. We're glad that Charles was able to get you into your dream car right away. We hope you are enjoying your new vehicle purchase. If you have any automotive needs in the future, we are more than happy to be of service. Thank you and we hope you have a great day!

April 13, 2017

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Employee Rating

Never met a more considerate, dedicated salesman! I met Mr. Archer during a routine service on our 2013 Kia Soul while I was looking at new Kia Sedonas. We chatted and he gave me his card after I tol More

by Buffie Tipton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 13, 2017

Casey Kia responded

Buffie, thank you for the glowing 5 star worthy review. We are ecstatic to hear that Charles could provide you with an outstanding, one of a kind experience. Our associates really care about our customers and try to do all they can to make the car-buying experience an enjoyable one (even if they are not currently in the market to buy). We are happy to hear Charles was able to retain your loyalty for the KIA brand and our dealership. Customer satisfaction is a primary goal at our dealership and we try to go above and beyond for our customers each time. Thank you for your continued business and we look forward to seeing you at your next service visit. Have a wonderful day.

April 12, 2017

Dealership Rating
Employee Rating

Awsome Always a pleasure doing business with Charles every time I have come into the dealership he has made sure I was always taken care of thank you for top More

by Chclar81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roberto A. Dial

Apr 13, 2017

Casey Kia responded

Thank you for the 5-star worthy review. We're happy to hear that Charles provided you with an amazing service experience. Customer satisfaction is very important to us and we strive hard to ensure that our customers walk away happy each time. Thank you for taking the time to leave us a review and we truly appreciate your continued business. We look forward to seeing you on your next service visit. We hope you have a wonderful day.

April 11, 2017

Dealership Rating
Employee Rating

Great Experience-Amazing Salesman. Charles Archer salesman at Casey Kia went the extra mile! My husband and I were looking for a specific Kia Optima (color,rims,price,features), and al More

by missymarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 11, 2017

Casey Kia responded

Missy, thank you for your feedback and for recognizing Charles for his hard work and commitment to great customer service. Customer satisfaction is our goal and we do whatever we can to go above and beyond to assure that. Again, thank you for taking the time to leave us a review. We hope you enjoy your new KIA Optima and we look forward to serving you in the future for your next automotive needs. Have a wonderful day.

April 05, 2017

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Employee Rating

Satisfaction, reassuring, and great customer service! Charles delivered an impeccable customer service, I couldn't be more happier, in addition, I told Charles today how I perceived him.... " a sale is a More

by Alwayslearningew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Burley, Steve Jernigan, Finance manager

Apr 06, 2017

Casey Kia responded

Thank you for the 5 star review. We are elated to hear that Charles and the rest of the Casey KIA team were able to provide you with outstanding service. Customer satisfaction is important to us. Our associates truly care about our customers and providing them with the proper information so that they can make a well-informed purchase decision at a great price. If you have any automotive needs in the future, we are more than happy to be of service. Thank you and have a wonderful day!

April 02, 2017

Dealership Rating
Employee Rating

New Kia Owner My husband and I arrived at Casey Kia in the early afternoon to trade in both of our cars for new Kias. We worked with Charles Archer, he was great an More

by Cate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 03, 2017

Casey Kia responded

Thank you for the amazing 5 star review. We're ecstatic to hear that we could provide you with excellent service and that your entire experience was hassle free. We appreciate you acknowledging Charles's hard work. He truly cares about our customers and their experience. We're happy he was able find you the cars that fit you and your husband's needs. Customer satisfaction is always our goal and we're glad to have met that goal for you. Please see us again for any automotive needs you may have in the future. Thank you and have a wonderful day!

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