Charles Archer | Page 64

AWESOME Beyond dedicated to helping his customer which was me, Leslie Wiggins. EXCELLENT SERVICE. VERY POLITE. EXPLAINED EVERYRHING THAT NEEDED TO BE EXPLAIN Beyond dedicated to helping his customer which was me, Leslie Wiggins. EXCELLENT SERVICE. VERY POLITE. EXPLAINED EVERYRHING THAT NEEDED TO BE EXPLAINED. Helpful in so many ways. Great attitude. Was treated like a friend and not a stranger. I would definitely recommend friends and family who are looking to buy a vehicle to Charles. Beyond pleased!!!! More

Print

Finally Bought My Car I wrote a review back in November when I was just doing some window shopping/research. I had already experienced Charles' knowledge and great customer I wrote a review back in November when I was just doing some window shopping/research. I had already experienced Charles' knowledge and great customer service. Now that I was ready to buy my Sorento Charles found me exactly what I wanted down to the little details and at a great price. Charles made this car buying experience one of the best ever. I left feeling confident that I had made the best decision possible. Thanks Charles! James Regan was also helpful in putting the bow around the deal with the paperwork. He was friendly and thoroughly answered all of my questions. The definition of service with a smile. More

Print

Amazing Customer Service! My husband and I just had our first child. We were looking into a minivan, but had no intentions of purchasing one the day we went to Casey Kia. We ju My husband and I just had our first child. We were looking into a minivan, but had no intentions of purchasing one the day we went to Casey Kia. We just wanted to test drive it. Charles greeted my husband outside and instantly had enthusiasm and helped him. We were so impressed with his personality. He was way different than the multiple pushy salesmen we have incountered. We ended up falling in love with the minivan. Charles went above and beyond to get us an amazing deal on our van. We were so impressed!! More

Print

Customer oriented service Charles stepped in when another gentlemen had to meet with a pre-arranged appointment. Charles did so with great enthusiasm and demonstrated intimate Charles stepped in when another gentlemen had to meet with a pre-arranged appointment. Charles did so with great enthusiasm and demonstrated intimate knowledge not just of the line of Kia vehicle in which I was interested, but also in the various models, their standard equipment levels and each model's available options and packages. He is the epitome of a knowledgeable but, at the same time, a low pressure sales representative. More

Print

Amazing Experience "My wife and I pulled onto the lot Saturday with NO intention of buying a car and were immediately greeted by Charles. I ( at that point ) was very bl "My wife and I pulled onto the lot Saturday with NO intention of buying a car and were immediately greeted by Charles. I ( at that point ) was very blunt and abrupt with Charles and let him know we were just there to look and gather some information to which he stated that was fine that he was only there to help and asked what were were looking for and promptly pointed us in the right direction. We didn't see the specific car we were looking for so he offered to take us inside to locate the car ( which we had seen on-line ) and upon getting inside I saw Roberto ( General Manager ) who we had dealt with before and Charles went to the Sales Counter and got him. Roberto came over and greeted us and being repeat customers ( our 3rd Kia ) I cut right to the chase and told him our situation, what we were looking for and what we needed to accomplish. Roberto understood and Charles jumped into action. I must say that buying ( yes we ended up buying today even after committing not to ) from Charles and Casey Kia is an incredible experience. Charles NEVER once made us feel rushed ( even though we didn't want to be there ) or feel like he was trying to sell us a car. Charles understood why we were there and what we were trying to accomplish and accommodated us in every way possible. We went to Casey today to gather information to see if this car would fit our budget and the circumstances we are in, Charles and the staff helped us in every way possible and made the experience quick, easy and painless. We left the dealership at one point to discuss the matter ( after receiving sales figures ) and the staff was very understanding about why we didn't want to commit right at that moment and they were willing to give us all the time we needed to make a decision. After taking a few hours to discuss the numbers and the transaction we called back and asked them to get the paperwork started ( not at all what I had imagined for today ). When we returned to the dealership Charles had the paperwork started and only needed to get the car cleaned and fueled while we went through finance. Finance was a breeze - if you haven't bought a car in a while things have changed. There was NEVER any pressure from anyone at the dealership to buy anything we didn't want, they were clear and concise in their explanations and went above and beyond. My wife and I have bought 15 cars over the years and this was by far the easiest transaction I have ever had and one of the most enjoyable. If you are like me then you hate spending your day at the dealership playing games with the staff, I can honestly say if you go into Casey Kia and you are up front with them from the very beginning and let them know what you are trying to do they will help you in every way possible and guide you through the process. I personally want to recognize Charles for his demeanor, never once did we feel like we had to leave with a car today, never once did we feel like we were wasting his time because we were " gathering information ", Charles is very knowledgeable and a pleasure to deal with and if you are looking for honest and straight shooting then he is your guy. " More

Print

Repeat Customers Charles met us in the parking lot getting out of our car. He was helpful, friendly and not the "pushy salesman" type we have encountered many times be Charles met us in the parking lot getting out of our car. He was helpful, friendly and not the "pushy salesman" type we have encountered many times before. Very fast and efficient. Great experience. More

Print

Amazing salesman! As soon as I got to the dealership, I was greeted by Charles outside and his courtesy never stopped from there. He was very knowledgeable of the produ As soon as I got to the dealership, I was greeted by Charles outside and his courtesy never stopped from there. He was very knowledgeable of the product and genuinely wanted to help me as much as possible. Not only is he a great asset to the KIA team but a gentlemen anyone would be happy to call a friend! More

Print

Great service Charles gave me greaat service in purchasing my new car. He was very knowable and interested in meeting my needs not the dealerships. I quickly realiz Charles gave me greaat service in purchasing my new car. He was very knowable and interested in meeting my needs not the dealerships. I quickly realized he was concerned that I get the car that I wanted. A pleasurable experience. More

Print

Purchase of new car Charles was very helpful and on top of everything he made me feel like I was at home and explain everything so that I understood it he's a very good Charles was very helpful and on top of everything he made me feel like I was at home and explain everything so that I understood it he's a very good salesman one of the best I have met he explains everything and really shows all you need to know about your new car More

Print

Purchase of second vehicle from Charles Charles is the best salesman I've ever met he is very helpful and I'm top of everything and always puts the customer first I would recommend anybody t Charles is the best salesman I've ever met he is very helpful and I'm top of everything and always puts the customer first I would recommend anybody to buy a car from him that I know he is very knowledgeable about the vehicles and have two answers all questions probably More

Print