Charles Banks

DO NOT BUY HERE! ! I actually gave this dealer ship "ZERO " stars. Zero. I purchased a vehicle at this dealer in June and part of the deal with JJ ( Jamarius Jackson ! I actually gave this dealer ship "ZERO " stars. Zero. I purchased a vehicle at this dealer in June and part of the deal with JJ ( Jamarius Jackson ) was a roof rack. We closed the deal and as of today 7/26 - still no roof rack or restitution. After several , and I mean several calls to the dealership , they said to come in to service and they would install the roof rack. I brought it in and half hour later they said it was ready . I go in and NO roof rack. Turns out this model Kia Sportage EX has to come from the factory with roof rails and it doesn't and they can't install any apparently. Did the salesperson JJ or Jamarius Jackson know this? Of course not. Should he know what he is selling ? You tell me. So, the note from service says - go talk to JJ. I go talk to JJ and he says sorry - we can't do it. I wanted to but can't. That's it. I think he actually expected me to walk away. But again, what closed the deal was the roof rack. I need it for my kayaks. So, I talk to the Sales Manager Charles Banks. Is he helpful? Of course not. He says - we will figure something out next week. Do they figure anything out? Of course not. I call the Dealer Manager Emre Sevinir. This guy does not exist. He's a ghost. he's in a meeting , he's busy etc etc. - They would not transfer me to him or get him to call me back. So finally I call KIA customer care and they get me on the phone with Charles Banks and they try to give me a $75 strap on roof rack. I'm like I don't think so. I say - Pay me for the install and a cost of a roof rack. He says ok how about $500? I'm like no - the actually cost. He says I can do $500. I said " why are we even discussing this ?? Why are you trying to haggle ?? Really??! He say's ok - I have to get approval. Of course you do. Long story short - we agree to $1,000. Where is the $1000? No where to be seen. Next step is arbitration and BBB. Literally hours of my life wasted here because they don't want to honor their promise. I won't even tell you the hours we wasted with the finance manager who initially messed up the sales contract - his name is Raid. He had an error of $2,000 on our sales contract that we caught! DO NOT BUY here. Literally , everyone I had more than 5 minutes conversation was incompetent. And as of yet still no call from the the dealership manager Emre Sevenir. The worse car buying experience I have ever had. KIA has lost a 4 time KIA owner not because of the car but because of these employees. More

by MARTINMARTINEZ12000 Verified Customer Verified Customer

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Everyone at Greenway Kia always goes above and beyond to find my family exactly what we are looking for! 3rd Kia just purchased from them! 10/10 would recommend! find my family exactly what we are looking for! 3rd Kia just purchased from them! 10/10 would recommend! More

by BRITTANYCREWS Verified Customer Verified Customer

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The entire process was perfect! JJ, my salesman, was patient, knowledgeable, kind and never rushed me. He was amazing! Then Larry in the finance department was very knowledgeable an JJ, my salesman, was patient, knowledgeable, kind and never rushed me. He was amazing! Then Larry in the finance department was very knowledgeable and explained things until I and my son had no further questions. He was also very kind and patient. I am extremely happy with my experience in this dealership and would highly recommend it to anyone looking to purchase a vehicle. More

by catbar722 Verified Customer Verified Customer

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Kionne was great he helped us look for the right vehicle that would fit our needs that would fit our needs More

by shannonathas Verified Customer Verified Customer

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Really helpful and polite! Helped in anyway they could and helped me get a wonderful and lasting car! Helped in anyway they could and helped me get a wonderful and lasting car! More

by inglesemma494 Verified Customer Verified Customer

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Great car buying experience. Would highly recommend. Great service friendly staff timely and courteous 5 stars Would highly recommend. Great service friendly staff timely and courteous 5 stars More

by steve.chychota Verified Customer Verified Customer

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Fair pricing, honest, trustworthy, personable. I would highly recommend this dealership and team and would use them again in the future! I would highly recommend this dealership and team and would use them again in the future! More

by Patricia Cundiff Verified Customer Verified Customer

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Pretty impressive dealership. When first pulling into the dealership all the new and pre owned are lined up according to make and model, giving a good 1st impression. The sales, When first pulling into the dealership all the new and pre owned are lined up according to make and model, giving a good 1st impression. The sales, finance and service department experience was outstanding. Would recommend this dealership. More

by familya2001 Verified Customer Verified Customer

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After visiting what felt like every dealership in Florida, I ended up finding the best deal right here locally. Super Dave was absolutely phenomenal. He was honest, transparent, funny, and genuine Florida, I ended up finding the best deal right here locally. Super Dave was absolutely phenomenal. He was honest, transparent, funny, and genuinely cared about helping me make the right decision—not just making a sale. In fact, he repeatedly encouraged me to do what was best for me, even if that meant buying elsewhere. That's incredibly rare in this industry. From the very first conversation, he treated me more like family than a customer. He went so far above and beyond that he even came in on his day off to make sure I had the correct charging cable for my new vehicle. Charles Banks did a great job working the numbers and making sure I ended up with the best financing possible. Larry Smith made the paperwork process painless, explaining everything clearly and in plain English without making me feel rushed or overwhelmed. The only area that could use some improvement was when I called back later with a few questions. The receptionist gentleman I spoke with wasn't particularly helpful in getting me the information I needed and suggested I call back later or look the information up online myself. Even with that minor issue, this was easily the best car-buying experience I've ever had. The honesty, professionalism, and customer service from Dave, Charles, and Larry were second to none. Five stars isn't enough. Highly recommended! More

by EMISTERJAMES Verified Customer Verified Customer

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Love my new Kia. Same high end features as my $60k Ford Mustang at half the price. My salesperson Luna was great helping me find the right model. She even had someone Same high end features as my $60k Ford Mustang at half the price. My salesperson Luna was great helping me find the right model. She even had someone take me on a tour of the service department for future reference. They discounted the price and even gave me a better finance rate than I was expecting. More

by dismithny Verified Customer Verified Customer

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