Emre Sevinir

DO NOT BUY HERE! ! I actually gave this dealer ship "ZERO " stars. Zero. I purchased a vehicle at this dealer in June and part of the deal with JJ ( Jamarius Jackson ! I actually gave this dealer ship "ZERO " stars. Zero. I purchased a vehicle at this dealer in June and part of the deal with JJ ( Jamarius Jackson ) was a roof rack. We closed the deal and as of today 7/26 - still no roof rack or restitution. After several , and I mean several calls to the dealership , they said to come in to service and they would install the roof rack. I brought it in and half hour later they said it was ready . I go in and NO roof rack. Turns out this model Kia Sportage EX has to come from the factory with roof rails and it doesn't and they can't install any apparently. Did the salesperson JJ or Jamarius Jackson know this? Of course not. Should he know what he is selling ? You tell me. So, the note from service says - go talk to JJ. I go talk to JJ and he says sorry - we can't do it. I wanted to but can't. That's it. I think he actually expected me to walk away. But again, what closed the deal was the roof rack. I need it for my kayaks. So, I talk to the Sales Manager Charles Banks. Is he helpful? Of course not. He says - we will figure something out next week. Do they figure anything out? Of course not. I call the Dealer Manager Emre Sevinir. This guy does not exist. He's a ghost. he's in a meeting , he's busy etc etc. - They would not transfer me to him or get him to call me back. So finally I call KIA customer care and they get me on the phone with Charles Banks and they try to give me a $75 strap on roof rack. I'm like I don't think so. I say - Pay me for the install and a cost of a roof rack. He says ok how about $500? I'm like no - the actually cost. He says I can do $500. I said " why are we even discussing this ?? Why are you trying to haggle ?? Really??! He say's ok - I have to get approval. Of course you do. Long story short - we agree to $1,000. Where is the $1000? No where to be seen. Next step is arbitration and BBB. Literally hours of my life wasted here because they don't want to honor their promise. I won't even tell you the hours we wasted with the finance manager who initially messed up the sales contract - his name is Raid. He had an error of $2,000 on our sales contract that we caught! DO NOT BUY here. Literally , everyone I had more than 5 minutes conversation was incompetent. And as of yet still no call from the the dealership manager Emre Sevenir. The worse car buying experience I have ever had. KIA has lost a 4 time KIA owner not because of the car but because of these employees. More

by MARTINMARTINEZ12000 Verified Customer Verified Customer

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Overall, we had a mixed experience during the leasing process at Greenway KIA at the Avenues. Most of the negotiation was handled through text messages, which unfortunately led to some misunderstandings process at Greenway KIA at the Avenues. Most of the negotiation was handled through text messages, which unfortunately led to some misunderstandings between different staff members. That said, we want to recognize Albennes for the excellent customer service he provided. He was friendly, professional, extremely helpful, and genuinely apologetic whenever issues came up. He did his best to address our concerns and made us feel valued throughout the process. Despite the communication challenges, we did leased the car, and we appreciate Albennes’ dedication to making the experience as smooth as possible. More

by SERGIO LOZANO Verified Customer Verified Customer

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The entire process was perfect! JJ, my salesman, was patient, knowledgeable, kind and never rushed me. He was amazing! Then Larry in the finance department was very knowledgeable an JJ, my salesman, was patient, knowledgeable, kind and never rushed me. He was amazing! Then Larry in the finance department was very knowledgeable and explained things until I and my son had no further questions. He was also very kind and patient. I am extremely happy with my experience in this dealership and would highly recommend it to anyone looking to purchase a vehicle. More

by catbar722 Verified Customer Verified Customer

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Sales Person, Dave, as well as the GM were very competent. Excellent service was also given by the Service Director, Joanne. I am glad that Greenway is close where I live. competent. Excellent service was also given by the Service Director, Joanne. I am glad that Greenway is close where I live. More

by markuspbucher Verified Customer Verified Customer

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Kionne was great he helped us look for the right vehicle that would fit our needs that would fit our needs More

by shannonathas Verified Customer Verified Customer

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This was one of the worst experiences I have ever had with a dealership. Brought my daughter’s car in, only 50,000 miles, because caution lights were on. Service said it was the sensor in the back tire a with a dealership. Brought my daughter’s car in, only 50,000 miles, because caution lights were on. Service said it was the sensor in the back tire and replaced it. Called us and said, no, that wasn’t it and it was the wiring harness, again that wasn’t it, called again and said it was the HECU. Paid over $7000 and they had my car for 2 weeks. The communication with the entire dealership is horrific as they do not call to give updates, The service manager and service advisors are beyond unprofessional and forget about trying to speak with the GM, he is nonexistent, does not return phone calls and is never at the dealership. On top of all of this while driving home after picking the car up, we put the wipers on to find the negative battery piece connected to the drivers side, which scratched the windshield. Please save yourself and go elsewhere. More

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Mr Banks may be the best General Sales Manager I have come across in the more than 30 years I have purchased new cars. Absolute gentleman and sharp business man. Exceptional team from the top manageme come across in the more than 30 years I have purchased new cars. Absolute gentleman and sharp business man. Exceptional team from the top management, salesperson and the porters who prepared the car for delivery. Thank you very much Greenway Kia More

by paradacarlos10 Verified Customer Verified Customer

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Great dealership. Great deal on our new car. Management was very helpful. Service department took great care of us. Great deal on our new car. Management was very helpful. Service department took great care of us. More

by Joe Verified Customer Verified Customer

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The reception at the Service Department was prompt and courteous. Ashley was attentive and kept me informed of the progress as I waited for a tire repair issue. There was some delay but Ashley explained courteous. Ashley was attentive and kept me informed of the progress as I waited for a tire repair issue. There was some delay but Ashley explained that being related to a number of people ahead of me. The GM of Lia Greenways came by to thank me personally for my business remembering me from my new car purchase last November. He introduced me to the Service Manager who was equally welcoming. The person that took care of me and my wife from start to finish, Jason Hendrix, even came by and spent time with me coaching me up on a few features of my new 2025 Telluride. FANTASTIC support from Jason! Highly recommend this dealership and associates for the quality of service and value. More

by berrysa430 Verified Customer Verified Customer

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Sold me a protection package I did not want and expressly refused. Then lied and said it could not be cancelled (I contacted the company and they sent the cancellation to the dealer who refused to process it refused. Then lied and said it could not be cancelled (I contacted the company and they sent the cancellation to the dealer who refused to process it). Also gave me the WRONG CAR that I drove for a week without knowing it (improperly registered and insured) Avoid them at all cost. More

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