

Charles Brocuglio
Service Advisor
East Hartford Chevrolet
585 Connecticut Boulevard
East Hartford, CT 06108
100 Reviews
Write a Review100 Reviews of Charles Brocuglio
July 07, 2025
The service mechanic failed to diagnose a transmission issue that occurred 4 days after I spent 5000 on a catalytic converter. I never would have invested the 13000 that would have been required on my ve issue that occurred 4 days after I spent 5000 on a catalytic converter. I never would have invested the 13000 that would have been required on my vehicle. I am very disappointed!! This is my second major challenge with the service team there. There won’t be a third. More
June 27, 2025
Jessica Montez is wonderful. Always ready ro help. Professional and pleasant. Always keep us informed about the repair from beginning to end. She never gets annoyed. You can te Always ready ro help. Professional and pleasant. Always keep us informed about the repair from beginning to end. She never gets annoyed. You can tell she really loves her job. Bravo Jess keep up the good work!! More
Other Employees Tagged: Jessica Montez
June 14, 2025
Very good Services Nice work Ebert time IAM come here i filling very happy you boss need pay more money for Every worker in there filling very happy you boss need pay more money for Every worker in there More
Other Employees Tagged: Frank Mancini, Jessica Montez
June 12, 2025
I can't say enough good things about my experience despite my unfavorable outcome with my vehicle. Chuck and staff have been nothing short of absolutely amazing. It's wonderful to come to a clean and despite my unfavorable outcome with my vehicle. Chuck and staff have been nothing short of absolutely amazing. It's wonderful to come to a clean and friendly environment. I must give extra praise to Chuck for always answering my many questions and I really appreciate him always walking me to my vehicle and making sure everything is ok. It's the small things that mean the most! More
Other Employees Tagged: Jessica Montez
June 08, 2025
I don’t know who Charles is, but the dealership has always been very fair, especially when it comes to recalls always been very fair, especially when it comes to recalls More
Other Employees Tagged: Frank Mancini, Jessica Montez
June 07, 2025
Jessica was great she had wonderful customer service skills we actually had some good laughs! skills we actually had some good laughs! More
Other Employees Tagged: Frank Mancini, Jessica Montez
June 03, 2025
The service was noticeably lacking in professionalism, failing to meet even the most basic standards expected in a customer-focused environment. The staff appeared frustrated, disengaged, and untrained, w failing to meet even the most basic standards expected in a customer-focused environment. The staff appeared frustrated, disengaged, and untrained, which contributed to a frustrating experience. Overall, the entire experience was disappointing and did not live up to the expectations I had of Chevrolet. More
Other Employees Tagged: Frank Mancini, Jessica Montez , Daniel
June 02, 2025
When I go for an oil change, they treat me like a king. They offer me coffee talk about the weather and they fixed my truck the way that I want them to. They really pay attention to detail and the people t They offer me coffee talk about the weather and they fixed my truck the way that I want them to. They really pay attention to detail and the people there are really nice. I will forever bring my vehicle there to be serviced More
Other Employees Tagged: Frank Mancini, Jessica Montez
June 02, 2025
Good job solution for my problem is my car. No tube que esperar mucho tiempo. No tube que esperar mucho tiempo. More
Other Employees Tagged: Frank Mancini, Jessica Montez
May 29, 2025
Very upset. Issue not fixed. I'll call chuck tomorrow for service. Not happy with dealership. Issue not fixed. I'll call chuck tomorrow for service. Not happy with dealership. More
Other Employees Tagged: Jessica Montez