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Charles Brocuglio

Overview Reviews (197) Inventory (264)

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Charles Brocuglio

Charles Brocuglio | Page 6

Service Advisor

East Hartford Chevrolet

585 Connecticut Boulevard
East Hartford, CT 06108

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4.7

197 Reviews

Overview Reviews (197) Inventory (264)

4.7

197 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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197 Reviews of Charles Brocuglio

February 25, 2026

Dealership Rating

Employee Rating

I don’t trust them because unauthorized charges which is I didn’t authorized they don’t know how to talk with peoples I didn’t authorized they don’t know how to talk with peoples More

by Mohawais786

Verified Customer

Recommend Dealer

Other Employees Tagged: Frank Mancini, Jessica Montez

Mar 01, 2026 -

East Hartford Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please reach out to Chris Salvador at chriss@easthartfordchevy.com. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 20, 2026

Dealership Rating

Employee Rating

Parts and Service departments were as bad as I have ever dealt with. Rude, unhelpful, inconvenient methods, unapologetic. dealt with. Rude, unhelpful, inconvenient methods, unapologetic. More

by Billh

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Frank Mancini, Jessica Montez

Feb 23, 2026 -

East Hartford Chevrolet responded

Thank you, Bill, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send Chris Salvador at chriss@easthartfordchevy.com a message, so that he can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 12, 2026

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Employee Rating

Great experience, all issues addressed Brought the car in for 75k service most of the services were completed except the front brakes which I agreed to have replaced. Car runs great now.. great job. for 75k service most of the services were completed except the front brakes which I agreed to have replaced. Car runs great now.. great job. More

by DAVID_LATHAM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Brocuglio

Feb 12, 2026 -

East Hartford Chevrolet responded

Thank you for sharing your experience with your Chevrolet Trax. We’re glad we could complete the 75,000-mile service and replace your front brakes as agreed. It’s great to hear your Trax is running smoothly. Let us know if there’s anything else we can assist you with.

February 09, 2026

Dealership Rating

Employee Rating

Professional, experienced, friendly the wait was not long. Experience was good Knowledgeable. The wait time and experience was good. long. Experience was good Knowledgeable. The wait time and experience was good. More

by Bibsie_angie

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Brocuglio

Feb 09, 2026 -

East Hartford Chevrolet responded

We appreciate you recognizing the friendly and skilled support from our Chevrolet service team and that your visit was handled swiftly. Charles will be pleased to hear your feedback. Thank you for the five-star review.

February 07, 2026

Dealership Rating

Employee Rating

Charles was absolutely awesome! Very attentive, knowledgeable and personable. Love this dealership. I'll never go anywhere else because they always take good care of me. Very attentive, knowledgeable and personable. Love this dealership. I'll never go anywhere else because they always take good care of me. More

by Kelly Johnson

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Brocuglio

Feb 07, 2026 -

East Hartford Chevrolet responded

Hearing that Charles was so attentive and knowledgeable during your Chevrolet Traverse service really means a lot to us. It’s wonderful to know you feel well cared for, and we look forward to your next visit.

January 29, 2026

Dealership Rating

Employee Rating

Very satisfied Good experience problem solved Good good good good good good good good good good good good good good good good More

by coreyp117

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Brocuglio

Jan 29, 2026 -

East Hartford Chevrolet responded

Thanks for sharing your thoughts about your experience with East Hartford Chevrolet. We appreciate your business and hope to see you again soon!

January 26, 2026

Dealership Rating

Employee Rating

Jessica is very informative, patient and she also explains what type of maintenance your vehicle needs. Jessica also has great customer service skills. explains what type of maintenance your vehicle needs. Jessica also has great customer service skills. More

by CWATSON14

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Mancini, Jessica Montez , Jay Wanat

Jan 26, 2026 -

East Hartford Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing East Hartford Chevrolet!

January 20, 2026

Dealership Rating

Employee Rating

Friendly staff, very clean & clearly explained what was happening to make sure I had full understanding happening to make sure I had full understanding More

by nakajaimills

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Brocuglio

January 20, 2026

Dealership Rating

Employee Rating

Great service. Friendly employees. Clean wait area. Quick check in and check out. Thank you. Friendly employees. Clean wait area. Quick check in and check out. Thank you. More

by MONICW74

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Mancini, Jessica Montez

January 17, 2026

Dealership Rating

Employee Rating

Took a reasonable amount of time to complete my service I would recommend this dealership would recommend this dealership More

by AXP25

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Brocuglio

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