Charles Chaplin | Page 2

Salesman Mr. King was very pleasant, informative and the financial manager also explained everything to finalize the deal. Would ask for both of them again King was very pleasant, informative and the financial manager also explained everything to finalize the deal. Would ask for both of them again More

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This place is all hands on deck when trying to sell you something. Bought a 2021 F-150 Now the AC will not work and after 30 minutes on hold for the service department was told taking nothing until after something. Bought a 2021 F-150 Now the AC will not work and after 30 minutes on hold for the service department was told taking nothing until after July. Short staffing !!! Go June and July without AC and we'll try to work you in. Don't buy here !!!!! I never will again More

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I walked into Crossroads to just look at vehicles and, unlike most dealerships, they let me spend my time comparing cars without any pressure to purchase one. Mr. Richardson sat down with me to provide d unlike most dealerships, they let me spend my time comparing cars without any pressure to purchase one. Mr. Richardson sat down with me to provide details on the Ford Focus and he concentrated on me the entire time I was talking to him. I went home in just about an hour with plans to save up money and buy a car in 6 months. A few days later I stopped in to test drive a second car, but came back w/ the Ford Focus because of the offer they made. They saved me over 3000 dollars and I walked away with a car that will save me nearly 1500 in gas in the next year alone. The customer service was professional and I never felt pressured to purchase the vehicle. The financing was absolutely excellent. I would recommend them over any of the other local dealerships on these two points alone. More

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I bought a truck from here and everything about the experience was horrendous. I bought it with 2 caveats. 1: they fix the driver's side rear view mirror (it was rattling), 2: it came with a remote sta experience was horrendous. I bought it with 2 caveats. 1: they fix the driver's side rear view mirror (it was rattling), 2: it came with a remote start, after market, but the previous owner showed them how to work it and the sales guy forgot so he was going to call him and get a walk through, so it would work. We agreed, and I purchased the vehicle and was going to go home and pick the vehicle up the following day, once the work was done to it. Mind you, it's a 3 hour round trip from my home to the dealership and they knew this. The next evening I called to make sure it was ready, they said it was, I came back out and nothing had been done to it except the sales guy pulled down a portion of the trim to try and get the remote starter working and left it that way, with wires hanging out and the trim pulled back. He told me the mirror had to be ordered and he hadn't gotten in touch with the previous owner, or tried actually, about the remote start, but he assured me he would, and if he couldn't, when I came back out to get the mirror installed he would have a new remote start installed at the same time. I drove off in my new (to me) truck and my wife followed me as we headed home. When I got in the car the tire pressure warning light was on and I planned on getting air at a gas station closer to home. About 15 minutes into the trip the alignment started to go and the steering wheel pulled hard right. 5 minutes later, the Check Engine light came on. 10 minutes after that I get pulled over for having a brake light out (this was JUST inspected btw). 20 minutes after that my wife, who was following behind me, calls and tells me "something flew off your car" - I pulled over and realized the rain guards in the rear had blown off and the two up front were dangling. And after that the parking brake light came on while I was driving, which usually means the brakes are incredibly worn down. When I left, 1 light was on. When I got home an hour or so later, the parking brake light was on, which caused the trac control and abs lights to come on, the check engine light was on, the maint reqd light was on and tire pressure warning light was on. So basically, ALL of the warning lights were on. Needless to say I was beyond the normal angry and the next day I get a call from the sales guy who tells me his sales manager is unwilling to replace the remote starter and mirror (although I bought the car on that premise) - BUT - he would replace one or the other, and, he looked and thought it would be easy to tighten up the screws under the mirror and would've done it himself had he had a screwdriver handy. So I called the lead sales guy, who was my initial contact and who received part of the commission, he told me he wasn't there, he couldn't help. Easily the least professional and classless business I've ever dealt with and the epitome of why the car sales business has such a terrible reputation, which I was actually told by their credit manager, "We know this business has a less than glamorous reputation, and as a Christian backed organization we do everything we can to change that perception by treating our customers right, so you don't have to worry about that". Oh, and 3 days after I had it, the rear license plate fell off because they used screws that were too short to hold the license plate and their self promoting license plate cover. The screws fit just fine with that gone. Takes some of the stench off of the car with that gone too. More

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Tom is a great salesman. He listened to what I wanted and found it for me. He and Chalres worked hard to find me financing that worked for my budget. found it for me. He and Chalres worked hard to find me financing that worked for my budget. More

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Had a great experience buying my new Mazda 6. I came in not knowing what I wanted and Tom Streeter helped me find the perfect car! Everyone was very friendly, helpful, and great to deal with. not knowing what I wanted and Tom Streeter helped me find the perfect car! Everyone was very friendly, helpful, and great to deal with. More

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Both of the employee's that assisted me were friendly, well-informed, professional and patient. Mr. Okaba was a joy to work with and I trusted his guidance. well-informed, professional and patient. Mr. Okaba was a joy to work with and I trusted his guidance. More

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A stellar experience at Crossroads. No pressure but friendly and extremely informative. If you say you just want to look around, they let you, without following you around. Huge showroom with multiple friendly and extremely informative. If you say you just want to look around, they let you, without following you around. Huge showroom with multiple models. John Richardson was my sales Rep and I really enjoyed working with him and he was able to answer all my questions on the spot. Once I selected the truck I wanted John was able to meet my price that I had computed using the USAA car finding service even though they are not a formal member of that network. My credit was approved in about 5 minutes and then Charles Chaplin processed my contract with me. While doing the contract, Charles showed me additional ways to save an additional thousand dollars off of the already agreed to price. That was cool. A great dealership with professional people. I recommend Crossroads Ford to everyone but especially to current or retired military. My thanks to all the folks at Crossroads Ford, great job! More

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I was impressed with Craig Lorey on my first visit to crossroads Ford.He answered all my questions on the new f150 I was looking at.I did not purchase my 150 on that visit. WE talked by phone several t crossroads Ford.He answered all my questions on the new f150 I was looking at.I did not purchase my 150 on that visit. WE talked by phone several times over the next two weeks before I made my purchase. Each time we talked Craig was always very courteous with the questions and price discussions we had.Craig with his laid back no pressure sales attitude was great to deal with.I will recommend Craig and Crossroads Ford to my family and friends. Ronnie Bryant Chesterfield Va More

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Stephen and Charles were both very helpfull and informitive. They sold me on a New Fiesta and I pick it up Today. I am very Excited. Thanks Guys informitive. They sold me on a New Fiesta and I pick it up Today. I am very Excited. Thanks Guys More

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