Charles Fotopoulos | Page 6

Millennial Review -> Read...millennial typing... I'm very disappointed in The Highline Group! Unfortunately we couldn't come to an agreement. I'm coming from a BMW -> Read...millennial typing... I'm very disappointed in The Highline Group! Unfortunately we couldn't come to an agreement. I'm coming from a BMW FAMILY.. I pulled up in a BMW convertible.. explained I have dealt with beamers and was just looking to move up and find a lifetime dealer who is trustworthy. I was looking to buy the 2008 Black 135i Convertible. [Careful; it's still for sale] Well first things first they wouldn't negotiate on the price even though it was over blue book value with a TON of problems. They said they didn't go by Kelly blue book; I tried comparing < - The reason for trying to negotiate the price was because while checking it out and test driving the 135i I have come across several problems. The car haves the following problems.. > 1)The driver side door hinge was making a clicking noise while opening/closing the door.. 2)the headlights turned purple after starting the car and letting it sit for a while (needs new headlights), 3) the driver side heated seat button, convertible buttons, are inoperable sometimes. Was told they may need a new "fuse sensor". 4)The back window on the car haves glue sealed. (view photo below) Looks like the window was damaged which explains "damaged reported" on the carfax. Now, the glue looked in "fair" condition. But I purposely went to HighLine while it was raining to see if rain would come in the car. Unfortunately rain was coming in through the back window. (It barely rained.. quick shower) ((PHOTOS BELOW)) Now.. I argued this to the internet sales manager (Jim, Jimmy, James, all the same person) and was told they would FIX all these problems but wouldn't take any lower for the price other than waiving the DOC fee price. ($400~) NOW... That DOC fee can be waived. I always get it lowered or waive no matter what dealer.. so that's nothing. LIKE LET'S BE REALSTIC HERE.. The car has been sitting on the lot for 30+ days and haves ALL these problems. They're UNWILLING to fix these problems unless YOU buy the car and you'll still be taking a RISK if you buy the car. I was REALLY considering it.. I even asked about the warranty...Ha, what a joke. $5,000 for 2/yr or 20,000miles. -- NOT worth it at all. I had to remind myself, the carfax states the car haves (5 PREVIOUS OWNERS) and they are NOT willing to work on the price. Like, already thats CRAAAZZYYYYY. For a car with a $12,391 price tag, 5 owners for only 84k miles, and with all those problems you're not willing to WORK with me other than to waive a DOC FEE? Now, yes they did offer to fix all those problems. But that's a TERRIBLE first impression on a car that's $12k+ and I would have to BUY the car in order for them to fix it. Like why should you gain my trust? Even if you fix the problems that was the problems I detected with my eyes. Not a mechanic. I want someone professional to look at it. So.. I tried to dig further by asking if i could do a "pre-purchase inspection" due to all these problems to see what else i could find. (I don't have a mechanic.) They said sure, I could take it to BMW.. its only 5-10 mins away.. I was then introduced to the finance manager to talk about "payment plans"-- How unprofessional. They tried to get me to do a credit check to prove I can "afford" the car. So in other words they said i couldn't take the car off the lot until I pretty much buy the car. I declined. That's NOT what a pre-purchase inspection is. I argued they could take the car down and i'll pay for the pre-purchase inspection ($219.99) but they STILL declined. Honestly, one of the WORST dealers I have been too.. Extremely unprofessional, and just wants the sale. They do not care about you. They just want your money and move on. ---THE ONLY THING POSITIVE I HAVE TO SAY IS THE SALES PERSON MATT IS GOOD. I COULD CONNECT TO HIM BUT OVERALL BAD, BAD,BAD, BAD VIBES ALL AROUND EVERYONE ELSE AND THE OVERALL BUSINESS. Now, I'm a millennial. You've just lost a possible life-time customer. Congrats Highline! More

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Outstanding excellent service !!!!! Highly recommend them ! The Highline Group went the extra mile regarding several items in order to ensure that every detail of the car was well cared for to provide us with t The Highline Group went the extra mile regarding several items in order to ensure that every detail of the car was well cared for to provide us with the best possible product. We were most impressed by their commitment and eagerness to satisfy us. I can’t say enough about them. You won’t be disappointed ! Thank you , Michael and Patty More

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AWESOME PLACE TO BUY A CAR !! Just traded in an old classic Cutlass convertible for a 2006 MUSTANG GT CONVERTIBLE 5 Speed manual. Boy do I love this car, it is so fun to drive. The Just traded in an old classic Cutlass convertible for a 2006 MUSTANG GT CONVERTIBLE 5 Speed manual. Boy do I love this car, it is so fun to drive. The staff at Highline Auto are great and were so kind and helpful to my family. They also handled all the insurance and registry that very hour of purchasing vehicle. I would certainly go back there to buy again. THANKS SO MUCH! More

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The most honest group of guys I can not say enough about The Highline Group. They are the most honest group of guys I have met and went out of their way to help me find the right c I can not say enough about The Highline Group. They are the most honest group of guys I have met and went out of their way to help me find the right car for my kids and I. They are personable and will work with you throughout your purchasing process and beyond. This is my second car with them and I wouldn’t imagine going anywhere else! More

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Great experience all around! From our first visit to the dealership until we left with our new car we really had a great experience! Fred was great! Answered all of our questions From our first visit to the dealership until we left with our new car we really had a great experience! Fred was great! Answered all of our questions and really helped us every step of the way. We had direct conversations with the owner Charles as well. They all made us feel comfortable and really gave us a great deal. Very thankful we found this place. If we ever buy again I will look here first! More

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Great Customer service I was so impressed with the employees at Highline. They went above and beyond to assist me get my father the Acura mdx. Jimmy was awesome!!! He listen I was so impressed with the employees at Highline. They went above and beyond to assist me get my father the Acura mdx. Jimmy was awesome!!! He listened and answered all my questions. Chad and Charlie were great. Everyone I came in contact with were all wonderful. I would definitely come back again. Thank you guys for making it so much easier and less stressful! More

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The best A+ dealership. From the salesman to the financing to the owner. Highly recommend! Tons of vehicles to pick from. What a smooth transaction! Top notch A+ dealership. From the salesman to the financing to the owner. Highly recommend! Tons of vehicles to pick from. What a smooth transaction! Top notch in all areas ! More

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The best car selection and the best customer service I’m very happy with my new car and with the deal that CHARLES , JAMES BOURAS and BRIANA did for me, this dealer is 100% recommend,the costumer service I’m very happy with my new car and with the deal that CHARLES , JAMES BOURAS and BRIANA did for me, this dealer is 100% recommend,the costumer service is TOP. Thank you so much guys👍 More

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Knights in Shining Armor The Highline Group really got me out of a jam. My dialy driver vehicle became a terminal case right before I had to start a 7 week intensive for nursi The Highline Group really got me out of a jam. My dialy driver vehicle became a terminal case right before I had to start a 7 week intensive for nursing school. I needed wheels and I needed them fast. The entire team at The Highline Group really pulled through, Hanaa got me financed within 24 hours and had I been in the area, I would have driven the car off the lot in just a mere few days. Any mechanical or cosmetic concerns were addressed promptly and professonally. The car was clean and presentation perfect the day I drove it home and their newly renovated show-room/waiting area is spectacular. More

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Buying a used car can be a great experience Buying a used car is different from buying a new car. There is a certain amount of due diligence that is necessary when buying a used car along with t Buying a used car is different from buying a new car. There is a certain amount of due diligence that is necessary when buying a used car along with the additional time to just verify everything. I highly recommend Highline Motor Group. Everyone was extremely professional. More

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