Charles Gehrls | Page 23

Nothing but Problems...Don't buy a Subaru!!! We bought a new Crosstrek last month, after negotiating a price online. We thought the price was amazing, so we were ok with driving the hour to Orlan We bought a new Crosstrek last month, after negotiating a price online. We thought the price was amazing, so we were ok with driving the hour to Orlando. When we got there, the sales staff pointed out some cosmetic damage on the spoiler. This was a big let down, but we asked for remote start as a concession and they agreed. A week later, we brought the car in for the repair and remote start installation. It took over two weeks and when we finally took possession of the car, the steering console was damaged. We were very upset and they offered to swap cars. We took the offer, even though we had to pay another $300. TWO DAYS later, the car wouldn't start. This occurred at a family member's house. We asked the dealership to tow it in or send someone to drive it back, but were told a technician would swap out the remote start in our family member's driveway. The technician got the car started and disabled the remote start, but when we picked up the car the following day, the car made a grinding noise when it was started. The same or a similar noise occurred during other cold starts. We brought the car back to the dealership two days ago and were told they could not replicate the noise. We've asked for a refund and were told "that's not an option" by Sport Subaru and asked Subaru America. Subaru America was not helpful, denying a refund and offering a month of financing. We took this as a sign they weren't taking our case seriously, since we told them early on that we paid cash for the car. Offering a month of financing clearly isn't an option. We are currently in a car we can't trust or feel safe in, out our money for the remote start concession and feel like no one really tried to help. We were reluctant to put negative reviews anywhere, the sales staff was super nice and we held on to hope that something would happen. However, if this is how they treat their paying customers everyone needs to be aware of our horrible experience before buying. More

by kennyg Verified Customer Verified Customer

Report | Print

They couldn't have made it easier. They handled all of the details and the price was fair. They followed up in a timely manner all of my calls and emails. And the 63 month no interest l They handled all of the details and the price was fair. They followed up in a timely manner all of my calls and emails. And the 63 month no interest loan sealed the deal. More

by madmax6305 Verified Customer Verified Customer

Report | Print

The Dealership that everyone should be buying their Subaru The best Subaru dealership in Central Florida. The sales staff is knowledgable. Ben Lucic took very good care of our needs. Edwin Acevedo, Sales Man The best Subaru dealership in Central Florida. The sales staff is knowledgable. Ben Lucic took very good care of our needs. Edwin Acevedo, Sales Manager took car of finalizing the numbers and made sure that it was where we needed it to be. The Finance manager made the whole process a breeze and didn't try to ram extra products upon us. The Service department is the bomb, they are quick to greet you, get your issues written up and get you back out the door with the work done right the first time. Why would you go anywhere else for your Subaru needs. More

by Leadbewj Verified Customer Verified Customer

Report | Print

Hatter did a great job, and made a relaxing experience. No pressure like most sales people, though new to Subaru his input on the car made my final decision with no regrets. Great person to have on the sal No pressure like most sales people, though new to Subaru his input on the car made my final decision with no regrets. Great person to have on the sales team look for him. More

by evotuneclub Verified Customer Verified Customer

Report | Print

Doug Rowland = Class Act Sport Subaru South was a class act from the moment I stepped into the showroom. Doug Rowland asked the questions to determine my needs, and to educat Sport Subaru South was a class act from the moment I stepped into the showroom. Doug Rowland asked the questions to determine my needs, and to educate me about the Subaru lineup...without a sales pitch. Doug went above and beyond throughout the process, and made buying a car a pleasure. More

Report | Print

Great service, friendly and patient staff. Guy worked with us on the price. Very clean vehicle. Easy process. In and out within two hours. Highly recommend. with us on the price. Very clean vehicle. Easy process. In and out within two hours. Highly recommend. More

Report | Print

Mr. Alex Dasilva was our sales representative at Sport Subaru South. We’re retire, and, like to chase sunsets, while spending time on the road with our canine... visiting friends & family! After res Subaru South. We’re retire, and, like to chase sunsets, while spending time on the road with our canine... visiting friends & family! After researching various automobiles; we were in awe of ALL the standard safety features our 2020 Subaru Outback has! Obviously, we had more than a couple of added upgrades to it. Mr. Alex Dasilva worked with us from the moment we walked in the door. Mr. Dasilva understood exactly the Subaru we were looking for; from color to, amenities! Thank you Alex Dasilva & Sport Subaru South Mr. & Mr. Balboa More

Report | Print

Great experience! Thanks Doug, Charles, Arthur and Justin!!!! Professional and friendly. Love the car and I look forward to not needing to see you any time soon. Justin!!!! Professional and friendly. Love the car and I look forward to not needing to see you any time soon. More

Report | Print

One of the best auto purchase experience I have had on a long time. Professional, yet friendly. Went the extra mile to make the sake happen. long time. Professional, yet friendly. Went the extra mile to make the sake happen. More

Report | Print

Excellent service and efficiency, Pedro helped me to get exactly what I needed. They made the experience of buying easy and simple. Thank you Pedro! exactly what I needed. They made the experience of buying easy and simple. Thank you Pedro! More

Report | Print