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Charles Hassoun
Charles Hassoun at Shamaley Ford

Charles Hassoun

General Manager

Shamaley Ford

11301 Gateway W
El Paso, TX 79936

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4.6
49 Reviews
4.6

49 Reviews

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49 Reviews of Charles Hassoun

May 28, 2025

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Employee Rating

They are always polite and amazing and give me such wonderful good service every time I visit this location. More

by Rosanne Allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga

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May 30, 2025

Shamaley Ford responded

Hi Rosanne, thank you for taking the time to let us know how we did. We hope you have a great day!

May 25, 2025

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Employee Rating

They are very honest and upfront with the work that needs to be done on your vehicle and work to get your vehicle ready for you as soon as possible. Aaron Wade is very professional and knowledgeable! I even More

by crazyfast13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga , Aaron Wade

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May 27, 2025

Shamaley Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 16, 2025

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Professional sales person and attention costumers and good service ,excelen financial for the all persons whoth need one vehicle More

by Victor_reymx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero, Irvinn cejas

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May 18, 2025

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 10, 2025

Dealership Rating
Employee Rating

My truck was serviced in a timely manner. I was offered a ride to where ever I needed to go. They would drop me off and pick me up however I decided to stay at wait. They had a soda fountain, More

by April12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero, Jake

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May 13, 2025

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 09, 2025

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Employee Rating

Great and friendly staff great prices and very knowledgeable staff always willing to help great More

by esquivelvirgil67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero, Tony

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May 11, 2025

Shamaley Ford responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

May 01, 2025

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I Fel god and they answer all my questions the mechanic are all professionall I like it 👍👍👍 More

by Tarinjosec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero

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May 02, 2025

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 24, 2025

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Employee Rating

I waited about 2 hours for an oil change and they don’t gave me the sticker that says when do I have to go back for another one. More

by Liz M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Monica Salom , Javier Quintero

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Apr 27, 2025

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com

April 24, 2025

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Employee Rating

They were persistent in finding out my car’s issue and finding the solution to it. More

by bacadavid38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero, Eduardo Ruelas

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Apr 28, 2025

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

April 19, 2025

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Employee Rating

Marija was a truly exceptional person who helped me. She was accurate and reliable throughout the process. More

by Max Villaronga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marija

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Apr 21, 2025

Shamaley Ford responded

Hello Max, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 17, 2025

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Employee Rating

The dealership had a well stock of trucks. Everything was just a great experience. The facility is modern clean More

by Albert.ornelas2378
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero, Irma Espinosa

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Apr 19, 2025

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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