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Charles Hassoun
Charles Hassoun at Shamaley Ford

Charles Hassoun

General Manager

Shamaley Ford

11301 Gateway W
El Paso, TX 79936

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4.7
74 Reviews
4.7

74 Reviews

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74 Reviews of Charles Hassoun

August 01, 2025

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Employee Rating

Amazing and outstanding service. Couldn’t ask for a better to buy a new vehicle! More

by Abraham Ortega
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan

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Aug 03, 2025

Shamaley Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2025

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Employee Rating

Great service quick response to your questions very friendly service very satisfactory and reliable service Always willing to assist you More

by Arturo.sm.1976
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 03, 2025

Shamaley Ford responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

July 30, 2025

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The Service is Phenomenal, Plus location is awesome and it’s Mangers are super helpful Special thanks to Mr.Jesus Rosales for his help More

by ernieolivas.ero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2025

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 30, 2025

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Employee Rating

Te explica muy bien y es una persona amable. Tiene carácter y alluda a sus clientes. More

by María
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Aug 01, 2025

Shamaley Ford responded

Hola María, nos alegra saber que tuviste una experiencia tan positiva con nuestro equipo. No dudes en contactarnos si necesitas algo. ¡Que tengas un buen día!

July 27, 2025

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Employee Rating

Seriously, it's so refreshing to find such great customer service these days. Shamaley Ford should be really proud of their Service Department. More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Montes

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Jul 31, 2025

Shamaley Ford responded

Hi Irma, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Shamaley Ford

July 26, 2025

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Employee Rating

I took my Ford F150 truck to get serviced, and when I got it back, got it home found out that the fluids reservoir for the wipers has a crack in it. And it's leaking fluid that same day I took it to service, More

by Webetoys1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Jul 29, 2025

Shamaley Ford responded

I’m sorry for the inconvenience you faced regarding your recent concerns with service. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at (smartinez@group1auto.com). Your cooperation will help us resolve this issue promptly. Thank you. Sasha Martinez, Customer Relations Director Shamaley Ford | (915)629-4237 | smartinez@group1auto.com

July 24, 2025

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Employee Rating

Great customer service. Able to get a quick response during entire experience with the dealership. Would recommend this dealership to others More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga , Eduardo

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Jul 26, 2025

Shamaley Ford responded

Hello Amanda, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 23, 2025

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Employee Rating

He was very helpful and very kind he gives good customer service I will go back More

by ailaniandrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 24, 2025

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 20, 2025

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Employee Rating

Excellent service, timely repair and recall addressed and repaired. Exceptional quick response and follow up with cost estimate and interaction with Edwardo. Damion salesman showed us a small truck and he w More

by lgdavis23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2025

Shamaley Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!

July 20, 2025

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Employee Rating

Great and friendly service for brake and rotor work. Marija was very helpful and communicated throughout. More

by chrisw12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga , Marija

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Jul 22, 2025

Shamaley Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!

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