Charles Hassoun

Excited to join the Ford family with our new Ford Bronco Raptor from Group 1 Ford El Paso! From start to finish, this was the car-buying experience I wish everyone could have. What made the differenc Raptor from Group 1 Ford El Paso! From start to finish, this was the car-buying experience I wish everyone could have. What made the difference? Javy Martinez, my sales professional, set the bar high. His approach was refreshingly pressure-free while demonstrating deep product knowledge. Despite my heavy travel schedule, he consistently answered calls and sent detailed photos whenever I needed them even accommodating my wife's test drive on her own timeline. He went above and beyond on my trade-in negotiations and kept everything moving smoothly. The paperwork? Fast, clear, and transparent. No hidden surprises or pressure to add unnecessary extras. When do you actually see a GM on the floor, listening to customers and removing barriers? Charlie Hassoun does exactly that. After years of dealing with a local Chevy dealership that didn't keep their promises, this hands-on leadership approach was a breath of fresh air. What impressed me most was learning about Group 1's dedication to our military community. I was introduced to them by Army Veteran and EPVRA President Darell Mond, and their commitment to serving those who served is evident in everything they do. If you're looking for a vehicle in El Paso, I highly recommend Group 1 Ford El Paso and specifically ask for Javy Martinez. Their reputation for honest, professional, and customer-focused service is well-earned. Thank you Charlie Hassoun and Javy Martinez for an exceptional experience and for welcoming us to the Ford family! More

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They treat you like a boss. Really appreciate the service. Highly recommend this place. K Really appreciate the service. Highly recommend this place. K More

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I love working with Group 1 Ford for all my vehicles needs. I have purchased 4 vehicles from them and will continue to come here . Great job. needs. I have purchased 4 vehicles from them and will continue to come here . Great job. More

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My advisor Arturo was great and helped me with everything i needed during my visit i needed during my visit More

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Marjia was great and know what really customer service is. She is very caring and shows compassion is. She is very caring and shows compassion More

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I been coming to this dealership since I bought my truck, I love there service and never had a problem with any of the staff. I love there service and never had a problem with any of the staff. More

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Great customer service! We have always gone to Shamley now Group 1 for our purchases and services! We have always gone to Shamley now Group 1 for our purchases and services! More

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Got my oil change done and oil was all on the bottom of the pan, vehicle and splash plate. There was literally a puddle of oil sitting in the splash plate/ skid plate. Almost as if they didn’t even try to the pan, vehicle and splash plate. There was literally a puddle of oil sitting in the splash plate/ skid plate. Almost as if they didn’t even try to wipe it off or clean up the mess that was made. More

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Excellent service from all the employees. Had my oil change and they came to my house and picked up and droped off when finished. They send you full details of what u need to fix the amount. Had my oil change and they came to my house and picked up and droped off when finished. They send you full details of what u need to fix the amount. Very easy no hassle and quick service. Awesome service. More

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As per the dealership, the personal provided great customer service, knowledgeable, fast service, and worked with us as to get a great deal. Our salesperson was the greatest. customer service, knowledgeable, fast service, and worked with us as to get a great deal. Our salesperson was the greatest. More

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