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Charles Hassoun
Charles Hassoun at Shamaley Ford

Charles Hassoun

General Manager

Shamaley Ford

11301 Gateway W
El Paso, TX 79936

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4.6
59 Reviews
4.6

59 Reviews

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59 Reviews of Charles Hassoun

June 27, 2025

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Employee Rating

Great job by Jerry Ismele, service advisor. Kept me informed on the progress of completion. More

by Gardea.Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Jun 27, 2025

Shamaley Ford responded

Hi, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!

Jun 27, 2025

Gardea.Robert responded

Thank you

June 23, 2025

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Employee Rating

Shamaley forward me the car buying process nice and easy. They were committed to giving me the best price possible. More

by Maxz1997
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Irvinn Ceja

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Jun 25, 2025

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 20, 2025

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Employee Rating

Quick but also thorough. Kind service reps. Fair pricing. Free lyfts. Car was clean when returned. More

by shreve.seth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Jun 23, 2025

Shamaley Ford responded

Hello, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2025

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Employee Rating

Great service and service advisor Jake Chaney only problem don’t know how to report the crack windshield to the windshield ext warranty for repairs More

by Blanca Serna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Jun 17, 2025

Shamaley Ford responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at smartinez@group1auto.com so we can work toward a resolution. Sasha Martinez Customer Relations Director - Shamaley Ford smartinez@group1auto.com

June 09, 2025

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Employee Rating

Chuy Rosales the service man was very nice and my car was ready in an 1 1/2 like I was told. More

by ttgalvan02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga , Chuy Rosales

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Jun 12, 2025

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

June 07, 2025

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Employee Rating

SHAMALEY did a great job in following through. Corrected the issues and did a great job. More

by Daveamuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario

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Jun 10, 2025

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 04, 2025

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Employee Rating

Very friendly staff and professional treatment. Seller treated us with respect and we were able to reach a deal quickly. More

by gamax
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga , Victor Ortiz

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Jun 08, 2025

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 03, 2025

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Employee Rating

An excellent customer service from everyone who assisted us: Carlos Pineda, Jorge Luna, and Javier Jiménez. More

by Moses
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Pineda, Jorge Luna, Javier Jimenez

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Jun 06, 2025

Shamaley Ford responded

Hello Moses, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2025

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Employee Rating

Excellent service knowledgeable staff and friendly. wil continue to bring my car for service here in the future More

by frankpando
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Jun 01, 2025

Shamaley Ford responded

Hi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 31, 2025

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Employee Rating

Awesome dealership! Great customer service. Couldn’t have taken my vehicle to any place better to have its tires switched out. More

by Titandawg1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jake Chavez

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Jun 02, 2025

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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