Charles Holliday | Page 4

They Listened The service provided by Robert and Charles was terrific. They both listened to what we were looking for and responded accordingly. The care and intere The service provided by Robert and Charles was terrific. They both listened to what we were looking for and responded accordingly. The care and interest continues after we drove away. More

by TODD.HAUGE Verified Customer Verified Customer

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Martrell exceeded my expectations My perfect condition paid off Mini Cooper recently got totaled by someone who smashed into me. I was stressed out because I did not want a car payment My perfect condition paid off Mini Cooper recently got totaled by someone who smashed into me. I was stressed out because I did not want a car payment. Nonetheless I checked highland low and in surrounding states too. I looked at new used cars and was just not happy or interested in any. I’ve always found Lexus vehicles attractive and know from growing up as a mechanics daughter that they are reliable and quality. So, long story short Martrell helped me out. I was super stressed and didn’t want to proceed with the deal but he did his magic and made it happen. I am so happy with my first Lexus experience and happy with everybody who was involved including Charles who went on three test drives. So happy thank you! More

by Georgia7377 Verified Customer Verified Customer

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Great Team! Went over to Henderson from Las Vegas with a done deal. They made it even better and gained my business. Great team fantastic service! Will definitely Went over to Henderson from Las Vegas with a done deal. They made it even better and gained my business. Great team fantastic service! Will definitely comeback! Thank you! More

by FFB247 Verified Customer Verified Customer

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No rush no games We were allowed to look at vehicles then we were ask if we needed help we were guided thru our purchase no hard sell just choices great job We were allowed to look at vehicles then we were ask if we needed help we were guided thru our purchase no hard sell just choices great job More

by tlemanski Verified Customer Verified Customer

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Wonderful experience All the associates, from my experience at this Lexus, are welcoming and kind. The Customer Service that I received is exemplary. I look forward to doi All the associates, from my experience at this Lexus, are welcoming and kind. The Customer Service that I received is exemplary. I look forward to doing future business with this location. More

by ESAUER21 Verified Customer Verified Customer

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Above and Beyond I recently relocated from Los Angeles to Las Vegas. I have been dealt with several Lexus dealerships in the Los Angeles area none of which come clo I recently relocated from Los Angeles to Las Vegas. I have been dealt with several Lexus dealerships in the Los Angeles area none of which come close to the level of professionalism demonstrated by the team at Lexus of Henderson. I want to take this opportunity to commend the service department for outstanding service and attention to detail. Your exceptionally well-trained crew continues to exceed my expectations. More

by roger.stillman Verified Customer Verified Customer

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Great experience Eldred was a great sales person to work with! No run around just right to the point ! No haggle,no hassle !! Would recommend to others Eldred was a great sales person to work with! No run around just right to the point ! No haggle,no hassle !! Would recommend to others More

by KEVINJOHNGUNTHER Verified Customer Verified Customer

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Outstanding service and reasonably good price. Sales consultant, Charles Holliday, addressed all my needs and went out of his way to satisfy them. He even shipped my old car to my daughter (from He Sales consultant, Charles Holliday, addressed all my needs and went out of his way to satisfy them. He even shipped my old car to my daughter (from Henderson, NV to New York). This was the best car buying experience that I ever had. Outstanding service and reasonably good price. More

by GEORGE_JERINIC Verified Customer Verified Customer

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Bought my car here a few years ago and Came back this time to get my daughter's first car, Charles Holliday (salesperson) and Jim Stone (sales manager) were great! And Richard Kaye in finan Came back this time to get my daughter's first car, Charles Holliday (salesperson) and Jim Stone (sales manager) were great! And Richard Kaye in finance helped us for the second time, he always delivers great customer service, thanks guys! More

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Simple Tire Change was Painful I received a flat tire on my drive to Vegas, near Prim. Lexus road side service was unable to change my tire due to wheel key being defected (original I received a flat tire on my drive to Vegas, near Prim. Lexus road side service was unable to change my tire due to wheel key being defected (original dealer's fault in CA). I was required to be taken to nearest Lexus Dealer, which was Henderson. Arrived at 4:30pm on Saturday, after closing and I asked to speak with dealer manager, who refused to see me. Charles at front desk did his best to try and help me but was unable to find me a spare wheel key for me to change my tire. I was forced to leave my car until Monday morning due to this. After all this wait and trouble, I came in on Monday and bought a wheel key at $27. I asked if someone could change my tire, of course they can, for $28. Not even a simple complimentary tire change after this whole ordeal. The maintenance guy then realized I was sold the wrong wheel key and had to exchange it. If I would have left with it, I wouldn't know until it was too late. Only Charles was helpful on Saturday, everyone else added more stress and pain to my visit. I never ever plan to step foot in your facility again, even if Lexus Road Side service would require it, I would rather pay to go somewhere else. More

by OSCAR21LA Verified Customer Verified Customer

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