Charles Holliday | Page 3

Sales and service staff Everyone at Lexus of Henderson is amazing, they are all so helpful and professional. Every time I come in for service I am greeted by friendly staff Everyone at Lexus of Henderson is amazing, they are all so helpful and professional. Every time I come in for service I am greeted by friendly staff and people that want to help. More

by MichaelF702 Verified Customer Verified Customer

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Great dealership. Very helpful and efficient. Charles and Richard were especially great! Would recommend it to my family and friends. They should get a raise! and Richard were especially great! Would recommend it to my family and friends. They should get a raise! More

by Aimeedominguez Verified Customer Verified Customer

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Customer service was PHENOMENAL !! From the start to the finish everything was stream lined to the presentation of the car to the finance paperwork!! I love this dealership ! GET YOU A From the start to the finish everything was stream lined to the presentation of the car to the finance paperwork!! I love this dealership ! GET YOU A LEXUS !! More

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Very friendly and knowledgeable about Lexus Vehicles Charles was great to work with and very helpful! He found me the exact model I was looking for at the right price. Everyone was helpful and friendly. Charles was great to work with and very helpful! He found me the exact model I was looking for at the right price. Everyone was helpful and friendly. Great experience. More

by Jlm Verified Customer Verified Customer

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Purchase of used RC 350 A very pleasant experience with Lexus, my previous purchase was with Mercedes-Benz so I was pleased to find that this experience was every bit on par A very pleasant experience with Lexus, my previous purchase was with Mercedes-Benz so I was pleased to find that this experience was every bit on par with MB. More

by Richard Verified Customer Verified Customer

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Dream car In the Lexus Leadership in Henderson , they will treat you with respect , Tito and Charles make me feel like family...they listen to my needs an expec In the Lexus Leadership in Henderson , they will treat you with respect , Tito and Charles make me feel like family...they listen to my needs an expectations and they make it happened! Thank you ! For making my last dream of the tour come true! To get the best car ever! Thank you! More

by mcece1 Verified Customer Verified Customer

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process was NOT stream lined. More additional papers to sign as I’m trying to drive off the lot..took HOURS to leave the establishment. Approximately five hours- almost missed my prior commitments after b sign as I’m trying to drive off the lot..took HOURS to leave the establishment. Approximately five hours- almost missed my prior commitments after being forced to sign things I would never sign. Left the dealership without the spare set of keys - thankfully Charles remembered to give them back. Paid for license plate and my 30day Tags expired. They didn’t offer another temp tag for their mistakes and I sat at home for three days They took a DC without even needing it and They promised they would return it - showed up to the establishment and the death certificate is not found and they proceed to tell me they would mail it and I have not received it! It’s been almost two weeks... Richard Kaye has been in the business for over 20years then he should know the process in and out without having to back track. He was rude to me via text. I have screen shots of his attitude and harassment. These employees do NOT listen. I told them several times I had to work and the business hours do NOT align and they pestered me EVERY day. Only making me more perturbed and irritated because I am clearly not being heard. Richard His boss Thomas are unprofessional. Thomas is gas us gas for their mistakes and I had to spend a few minutes convincing Richard to give us what we were promised. They were more worried about moving inventory then actually doing the job properly. More

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Excellent service by Charles, he was both personable helpful and knowledgeable. Would reccomend him to anyone. Finance was also helpful and informative. Website was a g by Charles, he was both personable helpful and knowledgeable. Would reccomend him to anyone. Finance was also helpful and informative. Website was a good starting point to see what was available. More

by ELLIS_1 Verified Customer Verified Customer

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Customer service didn’t start off good ... disappointing I was very excited to finally lease my dream car. Charles was my salesperson... the experience with him was fine until I was talking numbers with him. I was very excited to finally lease my dream car. Charles was my salesperson... the experience with him was fine until I was talking numbers with him. I was telling him what my budget was and asking him to ask (whoever he needed to ask) if we could take the numbers a bit lower. He started smirking and acting like I was crazy for even asking. It immediately made my whole buying mood not feel comfortable. I ended up telling him that I didn’t appreciate him mocking me. So then they handed me over to someone else. Then I had to test drive another car with Charles where this time he was obviously mad and didn’t talk to me during the test drive. When I brought it up to the next guy, he said that Charles is a young kid. If I didn’t have my heart set on this car I swear just for that experience I would have bought another brand at a dealership that made me feel special. After that, someone else contacted me (3rd person) and with him I talked numbers and got it to pretty close to where I wanted it (where Charles made me feel like it was impossible). Robert (my 3rd person) had more of the I gave you the lowest what it or not attitude... until I met him in person I wasn’t very satisfied with him either. But when I came in to sign the papers he made everything a lot better. Charles was there and never made it a point to come say congratulations or even hi -if it was up to me, I’d say Charles didn’t deserve getting my commission at all because all he did was upset me big time. At the end of the day, I really wanted my Lexus and didn’t want to let the experience I had get in the way. I’m optimistic about having a better experience with Lexus from this point forward! More

by LUV2TEACH142000 Verified Customer Verified Customer

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Service was awesome, So my father was in a rut looking for a car fast. The establishment and people who work there were great. Made an appointment to test drive a car a my So my father was in a rut looking for a car fast. The establishment and people who work there were great. Made an appointment to test drive a car a my dad was interested in and didn’t feel like we were rushed. Price was negotiable, and financing was not bad at all. Definitely coming back for the service! More

by JBSIORES Verified Customer Verified Customer

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