Charles Hunter | Page 49

The Bill Bryant dealership in Fruitland Park is a disgrace. Not only did they take weeks to repair the issues that was going on with my vehicle, My Jeep was returned with unknown dings and scratches disgrace. Not only did they take weeks to repair the issues that was going on with my vehicle, My Jeep was returned with unknown dings and scratches that were never there prior. It looked like someone took my vehicle for a joyride after hours, and hastily made feeble attempts to cover the damages with a black Magic marker. I quickly brought this to their (Charles) attention ; he sighed and apologized so disingenuously I wanted to laugh. He then said, “we just can’t seem to get this right”. Mind you, this incident occurred weeks ago!. Charles failed miserably and following up with me and providing me a date that this repair will take place. I had to keep following up with Charles every couple of days to remind him about scheduling an appointment to have someone pick up the vehicle and do the repairs. This still hasn’t happened! I feel that Charles’ dismissive behavior towards me is racially motivated. I am left with no other recourse other than to think that Charles is a racist individual who doesn’t think a black female warrants his attention. Charles is in desperate need of diversity training. Take some classes Charles. It would do you some good. Hopefully you’ll learn how (not ) to treat non-caucasian customers. More

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Absolute service with class. Great experience with sales, service and parts. Friendly and honest environment. service and parts. Friendly and honest environment. More

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We have purchased 3 vehicles from Bill Bryant CDJR and have been treated with respect in sales and service! have been treated with respect in sales and service! More

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Everyone was very professional, they listened to my requests and did their best to fulfill them. I was pleased with the trade and our salesman, Rob Storz, was outstanding. requests and did their best to fulfill them. I was pleased with the trade and our salesman, Rob Storz, was outstanding. More

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Great experience! Salesman was Jared Lindsey. Very knowledgeable, helpful, and made you feel like he cared and wanted my business. We drove multiple versions of the new 2021 Ram 1500 before finally fi knowledgeable, helpful, and made you feel like he cared and wanted my business. We drove multiple versions of the new 2021 Ram 1500 before finally fining the right one for me. Felt no sense of being rushed at all. Process for purchase although long, was fairly stress free. We went back and forth a few times on numbers, but they were willing to work with me each time. Would highly recommend this dealer, and salesman Jared. I will be using them again. More

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We just moved to the area and stopped in to schedule an oil change then asked to look at the Overland Gladiator. Jared was very knowledgeable and helpful and let us take our time looking. We ended up in a oil change then asked to look at the Overland Gladiator. Jared was very knowledgeable and helpful and let us take our time looking. We ended up in a 2020 Gladiator and very happy with our purchase. Bill Bryan dealership was one of the best vehicle buying experiences we have ever had. We highly recommended this dealership and Jared to our other Jeep owner friends and family. More

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First of all I will say I am pleased with my vehicle. the 2020 Dodge Bighorn is a great truck! But our sales experience was terrible! I called the online department and told them the vehicle and stock # I wa 2020 Dodge Bighorn is a great truck! But our sales experience was terrible! I called the online department and told them the vehicle and stock # I was interested in and setup an appointment to test drive it. It was listed around $41,000. They brought out a truck and said this was the one. So we test drove it and loved it. So they worked up some numbers with my trade a 2016 Nissan Frontier with 38,000 miles on it and in great condition and came up with a price of over $37,000 with my trade. I got up and went to the desk to get my keys and told them that they were highway robbers. They told me to hold on they had the wrong truck it was the top of the line Laramie ready off to a bad start! We test drove the right truck that we went in to see and loved it the the negotiation started. when we got to an agreed price we continued to tell them that we did not want to finance. The sales manager came on pretty strong that we needed to finance for at least 6 months to save $500 off the price but(if we paid it off before the 6 months we would be charged the $500 rebate). They stated that the interest for the 6 months would only be $75. He also got the finance person involved to tell us that if we paid the loan off in the 6 months it would be only $75. Well the first payment came and the interest for 1 month was already $48. So we called Chrysler Capital and we were told that there is no charge for early payoff. Here's the worst part of the deal. We had $8,652 in cash that we brought in on August 16th They told us they were too busy to count the money and would do that overnight. We asked for a receipt and was told they would provide us with one the next day. We had to call our saleperson and ask for the receipt and she said she would have to get it and send it to us. When we received the receipt it indicated that we gave them $40 too much so we requested the $40 back. They went made a new receipt telling us they had made a mistake. After calling the main office they claim as a good faith effort they will send us $50-we have not received anything. I CAN'T BELIEVE ANY PLACE OF BUSINESS WOULDN"T COUNT CASH IN FRONT OF THE CUSTOMER ESPECIALLY CASH OVER $8,000 dollars. Please watch this place more happened but too long to write. BUYER BEWARE!!! More

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I Was Wow’ed!I was shopping for a new Jeep. I had I Was Wow’ed! I was shopping for a new Jeep. I had recently had a horrible experience at another dealership. I was very guarded when I walked into I Was Wow’ed! I was shopping for a new Jeep. I had recently had a horrible experience at another dealership. I was very guarded when I walked into Bill Bryan. I found a Jeep online that I loved and drove 1 1/2 hours from home to see it. As soon as we arrived at the dealership, we were made to feel welcomed. We had an appointment with Don. He welcomed us and took us straight to the Jeep. He explained the low price was due to the Jeep not having air conditioning right away. I thought he was joking but apparently AC is an option for Jeeps (who knew!!). They assured me that it could be installed and they would work with me on a great deal. Boy were they right. I explained my horrible experience at a previous dealership. I explained that I had been pre-approved through my bank. They did not have an issue at all with that. As we were waiting for the final approval through my bank to go through, the finance manager, Niko, came over. He explained that he was confident that he could find me a lower interest rate. I explained that I did not want my credit report all dinged up with inquiries. He took the time to explain to me about how credit reports work. He explained that if he wasn’t confident that he could get me several points lower interest rate, he would not run it again. I’m so glad I trusted him. He found me an interest rate that I thought I would never qualify for. They worked hard to find me the best deal they could. Everyone at the dealership who we worked with were wonderful and treated us like we were the only ones they were helping at the time. I love my new Jeep and would go back to Bill Bryan if I ever need another vehicle. More

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The entire staff is excellent and a pleasure to interact with! They make a service call a welcoming experience. Oddly, I look forward to my next visit. with! They make a service call a welcoming experience. Oddly, I look forward to my next visit. More

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Excellent, friendly and fair. We have bought several cars from this dealership, both new and used. We keep coming back because of the excellent sales staff and prompt friendly ser We have bought several cars from this dealership, both new and used. We keep coming back because of the excellent sales staff and prompt friendly service department. More

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