Charles Hunter | Page 56

Attention and a will to serve While looking at new vehicles I was approached and offered info about the vehicles. There was no rush in the approach. Richard Bailey was polite, kn While looking at new vehicles I was approached and offered info about the vehicles. There was no rush in the approach. Richard Bailey was polite, knowledgeable and eager to satisfy the customer. More

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New truck buying experience We are very pleased with our new truck and our buying experience with Jeff. We were originally there for an oil change on our Jeep and were killing t We are very pleased with our new truck and our buying experience with Jeff. We were originally there for an oil change on our Jeep and were killing time looking around the lot at new vehicles. Charles walked out with us and answered a few questions we had and left us with our salesman Jeff. Even though they probably thought I was crazy for trading my 6 month old Jeep for a new Ram truck they worked to get me the best deal they could. Thanks for all your help Jeff and Charles. More

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A Great Group of Guys to Work With! My last buying experience (at another dealership) was very negative, but this team made up for it. They were clear, they made sure that I had a car t My last buying experience (at another dealership) was very negative, but this team made up for it. They were clear, they made sure that I had a car that I wanted, and they were so very knowledgeable about all the differences between models and options. Sharp guys who seem to love their jobs. Send me back here any time! More

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THEY DID A GOOD JOB I LIKE TO THANK RICHARD AND CHARLES HUNTER FOR THE SALE OF MY NEW JEEP WICH INCLUDED TWO TRADE INS AND HAD TO WORK HARD TO DO IT THANK YOU, AL MAY I LIKE TO THANK RICHARD AND CHARLES HUNTER FOR THE SALE OF MY NEW JEEP WICH INCLUDED TWO TRADE INS AND HAD TO WORK HARD TO DO IT THANK YOU, AL MAY More

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repeat customer this is our third purchase in 10 years from bill bryan. that should be an endorsement enough.Richard was very nice to work with.we would recommend him this is our third purchase in 10 years from bill bryan. that should be an endorsement enough.Richard was very nice to work with.we would recommend him to friends. More

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Worked hard for the sale Rob was my salesman and he is very friendly and professional. He did meet me in the parking lot but didn't make me feel uncomfortable, you know like a Rob was my salesman and he is very friendly and professional. He did meet me in the parking lot but didn't make me feel uncomfortable, you know like a vulture. After I expressed which vehicle I had traveled to see he let me test drive it without him and upon my return he welcomed me inside to discuss a deal. He didn't use any bully tactics and he was very patient and respectful considering I am a younger women that salesman at the other dealerships I went to decided to act arrogant, inappropriate, or flat out rude. Once we came to terms on numbers he and Charles the sales manager worked for an extended period of time trying to get the deal done without breaking my bank and staying realistic. For this they made the sale! Only negative thing I would say is that this car was advertised online to include several limited additional features that the vehicle in fact did not have and I was a little annoyed that I drive all the way to seriously inquire on a car that I was expecting to have more in it for the price they listed it for but by the end of the deal, they made it worth my while and they took responsibility of that issue. If you are seriously considering purchasing a vehicle, I'd recommend you safe yourself the frustration and headache of going to any dealerships in Ocala or Orlando because they all have a revolving door of cocky salesman that don't know the value of a dollar. Highly recommend this dealership as well as these employees. More

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Wonderful buying experience!!! I am not the easiest person to work with, but Il and Charles were very patient with me and worked hard to make the deal I was happy with happen. We de I am not the easiest person to work with, but Il and Charles were very patient with me and worked hard to make the deal I was happy with happen. We dealt with another Dodge dealership prior and had HORRIBLE experiences. I will HIGHLY recommend to anyone looking for a new or newer vehicle to shop at Bill Bryan!! More

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"Unexpected surprise" We were looking to trade and thought we would be looking a long time. Just happened to stop in at Bill Bryan to check one out that we saw from the roa We were looking to trade and thought we would be looking a long time. Just happened to stop in at Bill Bryan to check one out that we saw from the road. Our salesman Aaron Armella was friendly, very informative and persistent to get us the deal we were wanting. "Surprise" ...it happened, we traded! The friendliness of the staff made you feel at home. A "BIG" thank you to Aaron & Charles!! We definitely will recommend Bill Bryan to everyone and be a return customer!! More

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Lucked out meeting Richard Bailey Richard was an excellent salesman. He gave me the no pressure approach. I came in for an oil change on my 2010 Charger. I looked a new Dodge Challe Richard was an excellent salesman. He gave me the no pressure approach. I came in for an oil change on my 2010 Charger. I looked a new Dodge Challenger over and found myself driving it home the next day. He made a deal on the Challenger that was simply hard to refuse. Again, Richard was laid back, no pressure, very matter of fact, easy to get along with and as a plus, he understood my sense of humor. That last part doesn't happen all of the time. Good job, Richard. I will definitely be recommending you as a contact to anyone needing a new car. Signed, Tim A Ford man (or a Dodge guy in denial). More

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Bait and Switch! Watch out for these slick dealers! We came to an agreement with a member of the internet sales team for a new vehicle and a trade in, including all incentives, dealer fee etc. Spoke wi We came to an agreement with a member of the internet sales team for a new vehicle and a trade in, including all incentives, dealer fee etc. Spoke with two people before making the trip up from Orlando to make sure everyone was on the same page. When we arrived, we were handed off to another salesmen who went into his sale pitch for a new car. After informing him we already came to a previous agreement, he brought out a used vehicle and told us this is what he had to give us. Obviously, this was a problem as we agreed to a new vehicle. We were passed off to the sales manager who apologized that we were quoted what we were quoted and he can not honor that. He continued to try to sell us a used vehicle, which we entertained to try to work with him, but after 1.5 hours in the shop, we left with no new vehicle, 1/2 day loss in pay, and 50 miles in used gas to show for it. The parting words were that he can't let a vehicle go for that price, and all he can do is say sorry that we were quoted that. They called a few days later and said they could honor the new vehicle price, but would not accept the trade as agreed upon. After I told them I feel like this was a bait and switch attempt, I was told I was bulling them and was unfair for asking them to honor the agreement. Worst experience ever. From when we walked in the door, to the multiple emails and phone calls afterwards, they had no intentions of giving me the deal that they got us in the door for. To add insult to injury, to accuse me of bullying and being unfair is just plain unprofessional. More

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