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Keith Shockency
Keith Shockency at Lima Auto Mall

Keith Shockency

Service Manager

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

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4.9
363 Reviews
4.9

363 Reviews

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363 Reviews of Keith Shockency

August 06, 2026

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Employee Rating

They got my car done pretty fast, which I was surprised. I expected to be there longer, but it’s an oil change and rotation of the tires so I was like shocked but impressed because they are way faster than More

by merryshykathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Caleb Wellman, Adam Bondrowski

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Aug 06, 2026

Lima Auto Mall responded

Thank you for your wonderful review, Merry! We’re thrilled to hear that you were impressed with the speed of our service at Lima Auto Mall. It’s great to know we exceeded your expectations for your oil change and tire rotation. We appreciate your kind words and hope to see you again soon for your next service! Sincerely, The Lima Auto Mall Team

July 29, 2026

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Had me in and out quickly for a reasonable price. Definitely would go back again. More

by hall3308
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Recommend Dealer
Yes
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Jul 30, 2026

Lima Auto Mall responded

Thank you for your wonderful review! We’re thrilled to hear that you had a quick and positive experience at Lima Auto Mall. We appreciate your feedback and look forward to welcoming you back again soon! The Lima Auto Mall Team

July 23, 2026

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Service center was nice and polite and got me a ride home so I could take my dog out to go potty. More

by merryshykathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Charles McClung, Caleb Wellman, Adam Bondrowski

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Jul 23, 2026

Lima Auto Mall responded

Thank you for your wonderful review, Kathy! We are glad to hear that our service center team was polite and accommodating, ensuring you had a ride home to take care of your dog. At Lima Auto Mall, we strive to make our customers' experiences as comfortable as possible. We appreciate your feedback and look forward to seeing you again! Sincerely, The Lima Auto Mall Team

July 17, 2026

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Being offered a truck wash would have been nice! !!! nine words is enough for me~ More

by wkearl
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 18, 2026

Lima Auto Mall responded

Thank you for your feedback. We appreciate your input and understand that a truck wash would have enhanced your experience. Please feel free to reach out to us at Lima Auto Mall if you have any further suggestions or concerns. We value your thoughts and hope to see you again soon. Sincerely, The Lima Auto Mall Team

July 16, 2026

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The service team has always been helpful. They has been great at getting me in timely when I am in need. More

by tarahdswaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Caleb Wellman, Adam Bondrowski , Ryan Swaney

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Jul 17, 2026

Lima Auto Mall responded

Thank you for your kind words, Tarah! It's wonderful to hear that our service team has always been helpful and great at getting you in timely when you are in need. Your satisfaction means a lot to us at Lima Auto Mall. We look forward to serving you again in the future! Sincerely, The Lima Auto Mall Team

July 06, 2026

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First time doing an oil change and service with your dealership. The associates were very friendly. I did not have to wait very long. I will be back for my next oil change service. More

by rileywilbert1
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Workmanship
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Recommend Dealer
Yes
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Jul 06, 2026

Lima Auto Mall responded

Thank you for your wonderful review, Riley! We're thrilled to hear that you had a positive experience with your first oil change and service at Lima Auto Mall. Our team takes pride in providing friendly service, and we're glad to know you didn't have to wait long. We look forward to seeing you again for your next oil change! Sincerely, The Lima Auto Mall Team

June 14, 2026

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Best Dealership in Northwest Ohio. Expert Service Managers, Service writers, and Serrvice Techs. I have bought and had all my vehicles serviced at this Dealership for over 20 years. More

by pkoch56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles McClung, Caleb Wellman, Adam Bondrowski , Ryan Swaney

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Jun 14, 2026

Lima Auto Mall responded

Thank you so much for your wonderful review! We truly appreciate your loyalty over the past 20 years and are thrilled to hear that you’ve had such positive experiences with our service managers, writers, and technicians at Lima Auto Mall. Your support means a lot to us, and we look forward to continuing to serve you in the future. Please feel free to share your experiences with others! Sincerely, The Lima Auto Mall Team

June 13, 2026

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Employee Rating

This is easily the finest service, sales, finance team in the entire region of NW Ohio and has been for many years. Of particular note for their expertise, helpful and friendly demeanor and years of valua More

by s-shaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Tanguay, Charles McClung, Caleb Wellman, Adam Bondrowski , Dylan Cook

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Jun 14, 2026

Lima Auto Mall responded

Thank you for your wonderful review! We truly appreciate your kind words about our service, sales, and finance teams at Lima Auto Mall. It's fantastic to hear that you had a great experience with Keith, Mike, and Charles. Our team takes pride in providing excellent service, and your feedback motivates us to continue doing our best. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

April 08, 2026

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Service provided in a timely manner, friendly staff, washed my car free of charge. Feel confident in service from Lima Auto Mall. More

by KLONG831
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2026

Lima Auto Mall responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with our friendly staff and that you appreciated the timely service and complimentary car wash. Your confidence in Lima Auto Mall means a lot to us. We look forward to seeing you again soon! Sincerely, The Lima Auto Mall Team

March 21, 2026

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Employee Rating

Got treated pretty well very good service purchasing. The car was pretty fast. Wasn’t really a whole lot of time consuming like I had with Ford that lasted longer than I thought. Same with Renee Nissan. More

by merryshykathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles McClung , Dylan Cook, Ryan Swaney

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Mar 22, 2026

Lima Auto Mall responded

Thank you for your feedback! We're glad to hear that you experienced great service during your purchase at Lima Auto Mall. It's fantastic to know that our process was fast and efficient compared to your previous experiences with other dealerships. We appreciate your kind words and hope to see you again soon! The Lima Auto Mall Team

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