Keith Shockency
Keith Shockency at Lima Auto Mall

Keith Shockency

Service Manager

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

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4.9
357 Reviews
4.9

357 Reviews

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357 Reviews of Keith Shockency

June 14, 2026

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Employee Rating

Best Dealership in Northwest Ohio. Expert Service Managers, Service writers, and Serrvice Techs. I have bought and had all my vehicles serviced at this Dealership for over 20 years. More

by pkoch56
Service Price Transparency
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Recommend Dealer
Yes
Jun 14, 2026

Lima Auto Mall responded

Thank you so much for your wonderful review! We truly appreciate your loyalty over the past 20 years and are thrilled to hear that you’ve had such positive experiences with our service managers, writers, and technicians at Lima Auto Mall. Your support means a lot to us, and we look forward to continuing to serve you in the future. Please feel free to share your experiences with others! Sincerely, The Lima Auto Mall Team

June 13, 2026

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This is easily the finest service, sales, finance team in the entire region of NW Ohio and has been for many years. Of particular note for their expertise, helpful and friendly demeanor and years of valua More

by s-shaw
Service Price Transparency
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Recommend Dealer
Yes
Jun 14, 2026

Lima Auto Mall responded

Thank you for your wonderful review! We truly appreciate your kind words about our service, sales, and finance teams at Lima Auto Mall. It's fantastic to hear that you had a great experience with Keith, Mike, and Charles. Our team takes pride in providing excellent service, and your feedback motivates us to continue doing our best. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

April 08, 2026

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Employee Rating

Service provided in a timely manner, friendly staff, washed my car free of charge. Feel confident in service from Lima Auto Mall. More

by KLONG831
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 09, 2026

Lima Auto Mall responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with our friendly staff and that you appreciated the timely service and complimentary car wash. Your confidence in Lima Auto Mall means a lot to us. We look forward to seeing you again soon! Sincerely, The Lima Auto Mall Team

March 21, 2026

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Got treated pretty well very good service purchasing. The car was pretty fast. Wasn’t really a whole lot of time consuming like I had with Ford that lasted longer than I thought. Same with Renee Nissan. More

by merryshykathy
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 22, 2026

Lima Auto Mall responded

Thank you for your feedback! We're glad to hear that you experienced great service during your purchase at Lima Auto Mall. It's fantastic to know that our process was fast and efficient compared to your previous experiences with other dealerships. We appreciate your kind words and hope to see you again soon! The Lima Auto Mall Team

March 04, 2026

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Employee Rating

Adam, Caleb & the entire service dept. Are simply the best in the area. Due to the service manager keith Shockency they service your vehicle right the 1st time, at a fair price. I have ta More

by eddy_grimes@yahoo.com
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Caleb Wellman, Adam Bondrowski

Mar 05, 2026

Lima Auto Mall responded

Eddy, thank you so much for your incredible review and for trusting us with your vehicles for the past 21 years! That kind of loyalty means everything to us. We’re proud to have Adam, Caleb, Keith, and the entire service team dedicated to making sure every vehicle is serviced right the first time and at a fair price. Your recognition of their hard work truly means a lot. We appreciate your continued support and look forward to serving you for many more years to come. Thanks again for being part of the Lima Auto Mall family! Sincerely, The Lima Auto Mall Team

Mar 04, 2026

eddy_grimes@yahoo.com responded

Kudos to the entire Service Dept. Simply the best in the area.

February 25, 2026

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Have been a customer for 30 years and would not change dealers in this town. They are the best! More

by Kathy1
Service Price Transparency
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Recommend Dealer
Yes
Feb 26, 2026

Lima Auto Mall responded

Thank you so much for your kind words, Kathy! We truly appreciate your loyalty and are glad to hear that you’ve had a great experience with us at Lima Auto Mall over the past 30 years. We look forward to continuing to serve you and providing the best service possible. See you next time! Sincerely, The Lima Auto Mall Team

February 17, 2026

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Always receive the best service at Lima Auto Mall! This is why we keep coming back with all of our vehicle needs. More

by THOOKER1
Service Price Transparency
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Recommend Dealer
Yes
Feb 17, 2026

Lima Auto Mall responded

Thank you for your awesome review! We're glad to hear that you always receive the best service at Lima Auto Mall. Your loyalty means a lot to us, and we look forward to assisting you with all of your vehicle needs in the future. See you next time! Sincerely, The Lima Auto Mall Team

February 01, 2026

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Excellent Service! Great all around team from top management to service area! I have purchased many vehicles over the years at LIMA AUTO MALL. More

by epseekos
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Mike Tanguay

Feb 02, 2026

Lima Auto Mall responded

Thank you for your wonderful review! We truly appreciate you choosing Lima Auto Mall for your vehicle purchases over the years. It's great to hear that you had an excellent experience with our team from management to service. We look forward to serving you again in the future! Sincerely, The Lima Auto Mall Team

February 01, 2026

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Polite, professional, efficient, area clean, respectful to customers, vehicle was ready in a timely manner More

by esball1955
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2026

Lima Auto Mall responded

Thank you for your positive feedback! We're thrilled to hear that you found our team at Lima Auto Mall polite, professional, and efficient. Providing a clean environment and respecting our customers is a top priority for us. We're glad your vehicle was ready in a timely manner. Our team appreciates your support and looks forward to seeing you again soon! Sincerely, The Lima Auto Mall Team

January 28, 2026

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Service was great and got it all fixed very quick. Thanks for the quick service More

by HEATHERREESE97
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 28, 2026

Lima Auto Mall responded

Thank you, Heather! We're glad you had a great experience with our service team at Lima Auto Mall and that we could get everything fixed quickly for you. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Lima Auto Mall Team

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