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Charles McClung
Charles McClung at Lima Auto Mall

Charles McClung

Finance Director

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

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4.9
429 Reviews

Dealership Experience

5 yrs, 2 mos

4.9

429 Reviews

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429 Reviews of Charles McClung

October 04, 2025

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Employee Rating

Our experience was great! From dealing with Josh to Brett explaining all of our options to completing our purchase. We are very satisfied with our experience at Lima Auto Mall More

by Stacie B.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Gaines, Brett Dardio

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Oct 05, 2025

Lima Auto Mall responded

Thank you, Stacie! We’re delighted to hear that you had a great experience with Josh and Brett at Lima Auto Mall. Your satisfaction means a lot to us, and we appreciate you taking the time to share your thoughts. Our team looks forward to welcoming you back for your next visit! Sincerely, The Lima Auto Mall Team

October 02, 2025

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Employee Rating

Everyone was professional and knowledgeable during the car buying process …made the transition smooth and easy More

by candy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Tanguay

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Oct 03, 2025

Lima Auto Mall responded

Thank you for your wonderful review, Candy! We’re thrilled to hear that you had a smooth and easy car buying experience at Lima Auto Mall. Our team takes pride in being professional and knowledgeable, and it’s great to know that it made a difference for you. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

October 02, 2025

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Employee Rating

They will not fix my broken vehicle that was broken when I bought it 4 months ago More

by haa1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Swaney, Keith Shockency, Brett Dardio

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Oct 03, 2025

Lima Auto Mall responded

We understand the customer’s concern and want to make sure it is fully resolved. At this time, our technicians have not been able to duplicate the issue during inspections, and the customer also canceled their last appointment after noting the concern was not acting up when heading to the dealership. We encourage the customer to reach out and reschedule if the concern occurs again so our service team can diagnose it further. Our goal is always to ensure the vehicle is performing properly and that our customers feel confident in their ownership experience. Please call me Ryan Swaney (419)993-6054.

Oct 04, 2025

Lima Auto Mall responded

We understand your frustration and want to clarify our efforts. Each time you brought your vehicle in, our technicians thoroughly inspected and test drove it, but we were unable to duplicate the concern during your visits. Because the issue occurs randomly, it has been challenging to confirm and properly diagnose. When you cancelled your most recent appointment, we had no opportunity to recheck the vehicle. We did reach out after your review, and we are willing to continue working with you should you decide to bring the vehicle back in. Our goal remains the same—to resolve the concern once we are able to experience and identify it firsthand.

Oct 04, 2025

haa1122 responded

This is NOT true. They tried to fix it the second time I brought it in. I drove it for the 500 miles like they said and it was still acting up, just not as bad. So I still brought it back. They claimed they didn’t feel it acting up so they gave it back to me. It has since gotten worse and more frequent but it is at random times. I cancelled coming back in because there is no way to make the issue happen. I did not cancel on my way because it was not acting up. That is not true and I have proof. I am not the only person who has noticed the issue with my vehicle. Many people who have ridden with me feel the issue. But it’s unlikely I’ll get them to notice on a 5 minute test drive which is why I didn’t bother to come back. Since I wrote the review, they have reached out so we will see where it goes from here.

October 01, 2025

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Employee Rating

Follow up at the dealership has been outstanding. Nice people to work with, for sure More

by johnbrown.ffn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Gaines

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Oct 01, 2025

Lima Auto Mall responded

Thank you for your kind words, John! We're delighted to hear that you had a positive experience with us at Lima Auto Mall. Our team strives to provide outstanding service and it's great to know that you found our staff nice to work with. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

September 29, 2025

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Employee Rating

Storm was awesome! !! Made the process quick and easy and was happy with our vehicle!!! Dealership was welcoming and friendly with our children More

by tinahess5115
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Storm Rister

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Sep 29, 2025

Lima Auto Mall responded

Thank you for your wonderful review! We’re glad to hear that you had a great experience with Storm at Lima Auto Mall. It’s fantastic to know that the process was quick and easy for you, and that our team made your family feel welcome. We appreciate your feedback and hope to see you again soon! Enjoy your new vehicle! Sincerely, The Lima Auto Mall Team

September 25, 2025

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Employee Rating

Mike is not the typical salesmen. There was no pressure. no sales pitch. Completely professional, knowledgeable and a pleasure to talk with. I did buy the vehicle of my choosing, on m More

by t_dhovest
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Tanguay

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Sep 25, 2025

Lima Auto Mall responded

Thank you for sharing your experience with us! We're thrilled to hear that Mike provided you with a pressure-free and professional car-buying experience at Lima Auto Mall. It's great to know that you felt comfortable making your decision. We appreciate your kind words and hope to assist you again in the future. Enjoy your new vehicle! Sincerely, The Lima Auto Mall Team

September 21, 2025

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Employee Rating

This dealership was more willing to work with me than the other ones I had gone to. The people there are really great. More

by toh1972
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Tanguay

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Sep 22, 2025

Lima Auto Mall responded

Thank you for your wonderful feedback! We're thrilled to hear that you felt welcomed and valued at Lima Auto Mall. Our team is dedicated to providing excellent service, and we appreciate your recognition of their efforts. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

September 19, 2025

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Employee Rating

As always, Mike came through and found a way to get us 2 work vans. It has been a real struggle for years to upgrade our fleet, these vans will help keep our electricians on the move for years to come. More

by Sprint Electric
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Tanguay

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Sep 20, 2025

Lima Auto Mall responded

Thank you for your wonderful review! We’re thrilled to hear that Mike was able to assist you in getting two work vans at Lima Auto Mall. It’s great to know these vans will support your electricians and their ongoing work. We appreciate your loyalty and look forward to helping you again in the future! Sincerely, The Lima Auto Mall Team

September 06, 2025

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Employee Rating

Everyone at The Lima Auto Mall has been courteous, professional and friendly and helpful to my needs. More

by kevinsch1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Keith Shockency, Josh Gaines, Brett Dardio

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Sep 06, 2025

Lima Auto Mall responded

Thank you for your feedback, Kevin! We at Lima Auto Mall are glad to hear you had a positive experience with our team. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. We look forward to assisting you again soon. Sincerely, The Lima Auto Mall Team

September 06, 2025

Dealership Rating
Employee Rating

Storm Rister was our salesman, he did a great job. Josh Gaines helped get the deal done. We worked with Keith Shockency I believe was his name in service. He was very helpful. And finally Charles McCl More

by paigem2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Shockency, Josh Gaines, Storm Rister

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Sep 06, 2025

Lima Auto Mall responded

Thank you for your review! We’re happy to hear that Storm, Josh, Keith, and Charles provided you with excellent service at Lima Auto Mall. Our team aims to create a pressure-free environment, and it’s great to know you experienced just that. We appreciate your feedback and look forward to assisting you again. Sincerely, The Lima Auto Mall Team

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