Charles Pleugers
Charles Pleugers at Gordie Boucher Ford of Menomonee Falls

Charles Pleugers | Page 7

Service Assistant Fleet Supervisor

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.8
148 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

28 yrs, 4 mos

4.8

148 Reviews

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148 Reviews of Charles Pleugers

January 13, 2023

Dealership Rating
Employee Rating

The gal checking in the car took the initiative to check why service was putting in the oil that isn’t recommended by ford. When I bring the car in I have to remind them it’s a Fusion energy. When my wife More

by RRS1553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie ?? ?? ?? ?? ??

Jan 14, 2023

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to hear Katie and Charles provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 13, 2022

Dealership Rating
Employee Rating

Problem diagnosed quickly. Repair completed on time and under the price estimate. Would recommend this service department More

by BERTRAMTLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2022

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 11, 2022

Dealership Rating
Employee Rating

Had the car for two days before they looked at it. Needed water pump & thermostat with a flush. All good now. More

by BOUDNIKB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger , Nicholas Baackes, Alex Bair, Matt Schiewe

Nov 12, 2022

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. We're glad we were able to help, and we hope to see you again.

November 11, 2022

Dealership Rating
Employee Rating

Came in for an oil change and to check on a slow leak in my tire. Said they fixed my tire, less than two weeks later I’m having to put air in the same tire they said they fixed. I’m not entirely sure if the More

by SCON6439
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 15, 2022

Gordie Boucher Ford of Menomonee Falls responded

If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Nov 15, 2022

Gordie Boucher Ford of Menomonee Falls responded

If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Nov 16, 2022

SCON6439 responded

I’m currently on vacation, will be back the week of the 28th. But yes I’d like to see if the hole was even patched or patched correctly. And to ultimately get it fixed for what I was charged for. My number is 4145591498.

November 08, 2022

Dealership Rating
Employee Rating

The services was great always friendly best service ever what more can I say the service is great More

by DEVERETTE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2022

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls!

September 24, 2022

Dealership Rating
Employee Rating

The service department was excellant especially Charles vehicle was done fast and thorough explained what they did, great place for service. More

by mike&bon1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Bair

Sep 25, 2022

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Charles here at Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

Sep 29, 2022

mike&bon1984 responded

Great place to have service done.

September 23, 2022

Dealership Rating
Employee Rating

Charles is always extremely helpful and goes above and beyond to check things out. Robert also is very helpful. I recommend them often. More

by ILVSNOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Sep 25, 2022

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that Charles and Robert had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else.

September 11, 2022

Dealership Rating
Employee Rating

They always answer all my questions and help me through the learning process to my truck. The service department does great work too More

by DEADI53
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Sep 12, 2022

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you to make your experience with us a positive one at Gordie Boucher Ford of Menomonee Falls. Please don't hesitate to reach out if you need anything else.

September 08, 2022

Dealership Rating
Employee Rating

The service department was so professional and kind to me. They washed my car which they don't have to do, but they did. The garage was extremely clean and everyone speaks. I all ways have a wonderful More

by VAW5931
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger , Nicholas Baackes, Alex Bair, Mauricio Morales, Matt Schiewe, Mike Schulz, Bri Vail

Sep 09, 2022

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 07, 2022

Dealership Rating
Employee Rating

Always willing to work with you and help you. Always ask how was everything, it's always been good. More

by DEB1234166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Sep 08, 2022

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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