Charles Prayor

It's good It was a good experience Very pleasant experience with expertise and knowledge he showed. experience with expertise and knowledge he showed. More

by SUNILTALATI Verified Customer Verified Customer

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I had an unexpected update needed on my car before leaving for vacation. Jim Ellis was able to get the update done quickly, and we were set to go! leaving for vacation. Jim Ellis was able to get the update done quickly, and we were set to go! More

by SUSANG0 Verified Customer Verified Customer

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Took my vehicle in for an "oil change" and tire rotation. They hit me with "Enhanced" oil and filter change (that I did ask for or was told about ahead of time)......This included an additional $42.38 fuel They hit me with "Enhanced" oil and filter change (that I did ask for or was told about ahead of time)......This included an additional $42.38 fuel system cleaner. I don't normally put "snake oil" in my vehicle and certainly not at this price. Being a senior citizen, I can't help but think I was taken advantage of. More

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1st oil and filter change with tire rotation. Work was finished ahead of the estimated time and I didn't have to wipe down the interior after service. Work was finished ahead of the estimated time and I didn't have to wipe down the interior after service. More

by KENNETH.K.BEASLEY Verified Customer Verified Customer

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The amenities are fine, but the wait times are far too long for basic services (oil change etc). In addition, pricing has really gotten out of hand. Prices have increased by 50 percent on transmission f long for basic services (oil change etc). In addition, pricing has really gotten out of hand. Prices have increased by 50 percent on transmission fluid services in 2 years ($150 higher). Thats crazy! I am happy to pay a small premium to have work done at a dealer, but we are now far past a small premium especially when it takes 3-4 hours for basic service with an appointment. Pricing being this far out of line means I will not be back for service. Dealers charge more than independents for the same parts (even though they are the oem) and labor rates are higher than appropriate. Ive had every service done at this dealership over the last 7 years and 100k miles; however, this will be my last one. You have priced yourselves out of a customer. More

by nnatic Verified Customer Verified Customer

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Charles is profesional and goes above and beyond with a friendly and welcoming personality, he is A+. Af for service by the tech, his attention to detail give me the confidence that my vehicle is on the be friendly and welcoming personality, he is A+. Af for service by the tech, his attention to detail give me the confidence that my vehicle is on the best hands possible. More

by JAVYPRO Verified Customer Verified Customer

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Charles was rude and also refuting the context of the conversation I had with Kim prior to my bringing the car for service. He kept on saying he had the recordings but the contents should be clear about conversation I had with Kim prior to my bringing the car for service. He kept on saying he had the recordings but the contents should be clear about the rates. More

by SCHAKRAV Verified Customer Verified Customer

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Quick response. Excellent service best communication when we call they respond right away it's awesome. Excellent service best communication when we call they respond right away it's awesome. More

by SAMNANIK Verified Customer Verified Customer

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Service was great. I've gotten rental cars, Lyft, and dealership vehicles in the past when my car is in the shop. Oh also the coffee machine was upgraded and is yummy. I've gotten rental cars, Lyft, and dealership vehicles in the past when my car is in the shop. Oh also the coffee machine was upgraded and is yummy. The creamer is good too, many varieties.. More

by joshzpate Verified Customer Verified Customer

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Helpful, fast, and efficient. Friendly and knowledgeable staff that helped to resolve the problem with my car quickly. Friendly and knowledgeable staff that helped to resolve the problem with my car quickly. More

by shannonhansen Verified Customer Verified Customer

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