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Kim South
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Kim South
Service BDC Representative
Jim Ellis Buick GMC Mall of GA
3600 Buford Drive
Buford, GA 30519
22 Reviews
Dealership Experience
5 yrs, 2 mos
22 Reviews
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22 Reviews of Kim South
January 17, 2024
As long as Ed Barnes is a service advisor at Jim Ellis, I will enjoy having my vehicles serviced there. Ed is a very knowledgeable and friendly employee who makes every experience enjoyable will enjoy having my vehicles serviced there. Ed is a very knowledgeable and friendly employee who makes every experience enjoyable More
by JULES22LANGLEY
Verified CustomerOther Employees Tagged: Ed Barnes, Nick Rose
Helpful 
January 17, 2024
Excellent services! My car was fixed fast. The waiting area is comfortable and the coffee is delicious. My car was fixed fast. The waiting area is comfortable and the coffee is delicious. More
by Lidice Valeriano
Other Employees Tagged: Ron Gay, James Stecker, Anna Rogers, Christie Ledbetter, Nick Rose
November 22, 2023
The Quality of Service has diminished tremendously. 3 cars and now I am thinking about leaving due to mishandling of basic communication between service tech and customer. The new service Tech is the w 3 cars and now I am thinking about leaving due to mishandling of basic communication between service tech and customer. The new service Tech is the worst I have seen. Misguiding customers, talking down to other Jim Ellis Team members, and just is not engaged with any empathy for the customer. Just had a terrible experience and when I came back to discuss the issues. Instead of taking time to review my last service a couple of days ago, Tom decided to guess at all the work that was completed and was totally wrong. Everything he was saying I. Was telling the other Jim Ellis team member, that is not correct. The look I got from Tom was not good. If he only taken my phone number and reviewed my file. This is how far Jim Ellis service department has diminished. After speaking with the Service Manager, Nick Rose, it really gave me hope that there is a person in leadership that get it. Thanks for the Opportunity More
by BIGBOIWRIGHT
Other Employees Tagged: Nick Rose , Tom (Jim Ellis Mall of Ga)
October 17, 2023
Fast and efficient service. Car completed as promised. I highly recommend Jim Ellis Buick GMC. Car completed as promised. I highly recommend Jim Ellis Buick GMC. More
by owenscalvin
Other Employees Tagged: Ron Gay, James Stecker, Ed Barnes, Anna Rogers, Christie Ledbetter, Rina Centeno, Nick Rose
September 25, 2023
Kim in the service department said she placed a order for a retrofit part for my front rear park assist feature for my 22 Yukon Denali. I called her for updates because it has been weeks now months. I never a retrofit part for my front rear park assist feature for my 22 Yukon Denali. I called her for updates because it has been weeks now months. I never got a follow up call or any notification. More
by 7az0984a
Other Employees Tagged: Joe Marengo
September 07, 2023
It’s was a pleasure to dropped my Truck off to a great dealership very nice and friendly people dealership very nice and friendly people More
by MRMAWATTS
Other Employees Tagged: Anna Rogers
September 07, 2023
Very professional and honest. My first place to shop for vehicles they done right every time My first place to shop for vehicles they done right every time More
by JRABAGO_2004
Other Employees Tagged: Ron Gay, James Stecker, Ed Barnes, Anna Rogers, Christie Ledbetter, Rina Centeno, Nick Rose
August 28, 2023
This dealer has a major mixup in their database and they keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I D keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I DO have. Despite my multiple attempts, calls, and messages they still do nothing and continue to be associated with the wrong account. So this is a clear message that they need to do something about it. More
by jp_vasquez
Other Employees Tagged: Jason Dowdy, Kristin Buffington, Ron Gay, James Stecker, Ed Barnes, Anna Rogers, Christie Ledbetter, Rina Centeno, Nick Rose
August 22, 2023
Very courteous and prompt service. I will continue to come here for service. The communication was also very efficient which I appreciate. I will continue to come here for service. The communication was also very efficient which I appreciate. More
by SHAWN86
Other Employees Tagged: Anna Rogers, Rina Centeno
July 29, 2023
I had too wate too long win I had An appointment with my car. I was there allmost two hours. car. I was there allmost two hours. More
by BEARDJAMES298
Other Employees Tagged: Bryan Rudow , Brandon
