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Charles Prayor

Overview Reviews (165)

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Charles Prayor

Charles Prayor | Page 9

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6

165 Reviews

Overview Reviews (165)

4.6

165 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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165 Reviews of Charles Prayor

November 27, 2025

Dealership Rating

Employee Rating

Charles was great to work with and helped resolve my issues with the Buick Great issues with the Buick Great More

by JAYELOCKE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Nov 29, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 15, 2025

Dealership Rating

Employee Rating

Great service and honest direction for the maintenance of my vehicle. Highly recommend Charles and Jim Ellis service department my vehicle. Highly recommend Charles and Jim Ellis service department More

by mpeele

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Nov 18, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2025

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Employee Rating

Honest &. Very professional service people, love the video explaining what needs to be done. Great technology!! Love the work too! Very professional service people, love the video explaining what needs to be done. Great technology!! Love the work too! More

by cleos parents

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Nov 19, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

November 14, 2025

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Employee Rating

The service was over and beyond. Charles explained everything checked everything out for me. He was awesome young man very very helpful.! Charles explained everything checked everything out for me. He was awesome young man very very helpful.! More

by DPFOUCHER

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

October 26, 2025

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Wouldn’t trust anyone else with my Yukon they take care of their customers…. 5stars of their customers…. 5stars More

by MONTEBRITT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Stecker, Ed Barnes, Christie Ledbetter, Nick Rose, Melissa Toole, Brandon Cannon, Tom Floystrop , Kim South

Oct 27, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! We sincerely value your business and look forward to your next visit!

October 17, 2025

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Employee Rating

It's good It was a good experience Very pleasant experience with expertise and knowledge he showed. experience with expertise and knowledge he showed. More

by SUNILTALATI

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Oct 21, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

October 11, 2025

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Employee Rating

I had an unexpected update needed on my car before leaving for vacation. Jim Ellis was able to get the update done quickly, and we were set to go! leaving for vacation. Jim Ellis was able to get the update done quickly, and we were set to go! More

by SUSANG0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kim South, Hannah and Alex

Oct 16, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! We sincerely value your business and look forward to your next visit!

September 09, 2025

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Employee Rating

1st oil and filter change with tire rotation. Work was finished ahead of the estimated time and I didn't have to wipe down the interior after service. Work was finished ahead of the estimated time and I didn't have to wipe down the interior after service. More

by KENNETH.K.BEASLEY

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Sep 12, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 31, 2025

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Employee Rating

The amenities are fine, but the wait times are far too long for basic services (oil change etc). In addition, pricing has really gotten out of hand. Prices have increased by 50 percent on transmission f long for basic services (oil change etc). In addition, pricing has really gotten out of hand. Prices have increased by 50 percent on transmission fluid services in 2 years ($150 higher). Thats crazy! I am happy to pay a small premium to have work done at a dealer, but we are now far past a small premium especially when it takes 3-4 hours for basic service with an appointment. Pricing being this far out of line means I will not be back for service. Dealers charge more than independents for the same parts (even though they are the oem) and labor rates are higher than appropriate. Ive had every service done at this dealership over the last 7 years and 100k miles; however, this will be my last one. You have priced yourselves out of a customer. More

by nnatic

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Sep 10, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate all reviews and sincerely appreciate you giving us the chance to improve by providing us with this feedback.

August 30, 2025

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Employee Rating

Charles is profesional and goes above and beyond with a friendly and welcoming personality, he is A+. Af for service by the tech, his attention to detail give me the confidence that my vehicle is on the be friendly and welcoming personality, he is A+. Af for service by the tech, his attention to detail give me the confidence that my vehicle is on the best hands possible. More

by JAVYPRO

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 04, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!