Charles Scrymgeour | Page 13

I felt the dealership is strong on customer focus. Called in the morning with an issue. Had my car in at noon, Diagnosed, worked done and on my way in short order. Called in the morning with an issue. Had my car in at noon, Diagnosed, worked done and on my way in short order. More

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Charles,Kolls, Jonny and Danny were amazing! Charles was my salesman who found me my new GLS580! It was an easy and pleasant experience working with Kolls the finance manager, afterwards I worke Charles was my salesman who found me my new GLS580! It was an easy and pleasant experience working with Kolls the finance manager, afterwards I worked with Jonny the Product Specialist who walked me and my wife on all of the new technologies and how to make it simple for me to understand and use! This is a great team and I will look forward to continue coming back I will recommend all my family and friends to Mercedes of Natick! Wonderful and great experience!!! More

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Thank you to Jonny he made my experience at MB Natick an amazing one! I was an original customer of Somerville and this is my fifth Mercedes but first from Natick! After working with Charles, Danny, and Jon amazing one! I was an original customer of Somerville and this is my fifth Mercedes but first from Natick! After working with Charles, Danny, and Jonny I will strongly recommend all my friends and family to this dealership. The professionalism, customer attention, product knowledge from each staff member is second to none! Great team and support I am amazed with all the functions Jonny was able to walk me through to complete my understanding of my new 2022 GLC300! Thank you Natick! More

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My wife and myself came from a long distance to obtain a 2022 GLC 300 with a AMG package at Mercedes-Benz of Natick, Massachusetts. Mr. Charles Scrymgeour provided us with exceptional customer service a 2022 GLC 300 with a AMG package at Mercedes-Benz of Natick, Massachusetts. Mr. Charles Scrymgeour provided us with exceptional customer service and was very pleasant and professional. In addition, Mr. Scrymgeour knowledge about Mercedes-Benz cars/SUV’s was impressive. One of the best Mercedes-Benz personnel along with his fellow Mercedes-Benz colleague Dan Kaboub made our experience amazing. More

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I wrote a personal letter to Jonny Phan was excellent in describing the details of t the car's features. He did so with enthusiasm. Charles Scrymgeour, always a 5 star salesman with coustomer's needs describing the details of t the car's features. He did so with enthusiasm. Charles Scrymgeour, always a 5 star salesman with coustomer's needs in view. Returned to him for my 4th of 5 MB experience. That shoud speak for itself. More

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Always professional and easy to deal with. Agents friendly and helpful. Loaner cars very good Agents friendly and helpful. Loaner cars very good More

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Charles Scrymgeour was fantastic. It took 16 months from ordering my E63 Wagon until delivery due to COVID/supply chain issues, but Charles was there every step of the way! I always f It took 16 months from ordering my E63 Wagon until delivery due to COVID/supply chain issues, but Charles was there every step of the way! I always felt like he was my personal advocate, acting in my best interest rather than MB or the dealer. He is extremely knowledgeable and helped me with the options list to perfection. All in all, a pleasure to work with! More

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Charles Scrymgeour is an excellent salesman. He is knowledgeable and friendly. He made sure that the experience of buying my SL 550 was very pleasurable. He went above and beyond to make sure I He is knowledgeable and friendly. He made sure that the experience of buying my SL 550 was very pleasurable. He went above and beyond to make sure I was satisfied with every aspect of the purchase. I would highly recommend him to anyone coming to the Natick Mercedes dealership. More

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Agent Charles Made my car buying experience very comfortable and easy. Made me feel like i had my own personal private agent, and could contact him at anytime. Not only did he find me a beautiful ca comfortable and easy. Made me feel like i had my own personal private agent, and could contact him at anytime. Not only did he find me a beautiful car, I left knowing quite a lot more about Mercedes. Truly knows his stuff & above all a great guy. Wish he was my agent for life! More

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This is my first Mercedes; the experience with Natick was absolutely Amazing from the first day till delivery . From the moment I entered Mercedes of Natick and I was introduced to my sales consultant, was absolutely Amazing from the first day till delivery . From the moment I entered Mercedes of Natick and I was introduced to my sales consultant, Charles E. Scrymgeour, I received an exemplary customer service; He was very patient and helpful in guiding me through the purchasing process. Towards the end; Charles was so patient when going over all the features of my new vehicle . Not only was he responsive to my endless questions, but knowledgeable regarding the vehicle. I found his suggestions was so helpful in making my decisions "building and customizing " the car to my specifications. His attention to detail and every aspect of this process exceeded my expectations. Overall I enjoyed working with that team and would certainly I highly recommend others to work with Charles if you are thinking about purchasing a Mercedes. More

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